It was soo easy to book, use and return via app, now I often use it for my storage carry purpose. Customer service were really great and helpful. Thank you Free trailer and Pelicon for your ass... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
App worked fine. Easy booking and pick up process. Trailer was in good condition and fairly clean. Drop off process was similar to pick up: guided in the app with pictures. One slight irritation was t... See more
Company replied
Rented trailer at IKEA Delft. I had a great experience. Easy to pick up and to return. Clear instructions. Inside is quite spacious. Couldn’t have been better. Recommend!
Company replied
Amazing app, with everything being so easy to understand and very safe ! I am using their aanhanger everytime I need to buy some big furnitures. Perfect size, this is amazing how much you can... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has made it easy to rent a trailer when you need a little extra space. Today, Freetrailer is Europe’s largest mobility platform for trailer rental, connecting users with trailers at convenient pick-up locations across Europe. Through the Freetrailer app and our self-service solution, you can easily find, book, pick up and return a trailer when it suits you. Together with hundreds of partners, we make local transport more accessible and help ensure that a trailer is close by when you need one – whether you’re moving, renovating, picking up furniture or simply transporting something that won’t fit in the car. Our ambition is simple: to be the natural choice for everyday transportation needs.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- freetrailer.com
4.8
Excellent
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to rent
October 7, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Classe,
Thank you for your review! We’re happy to hear that you found renting a trailer with Freetrailer easy and convenient.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Hugo,
Thank you for your review! We’re glad to hear that you had a great and convenient experience with Freetrailer.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Purinsesu,
Thank you for your review! We’re happy to hear that you find Freetrailer intuitive, easy to use, and affordable.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Easy to use and very nice price!
October 4, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Grace,
Thank you for your review! We’re delighted to hear that you find Freetrailer easy to use and appreciate our affordable prices.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Michel,
Thank you for your review! We’re glad to hear that you find Freetrailer easy to use and affordable. We really appreciate your support!
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Everything excellent
So smooth to book, pay, collect and pay. When I returned it earlier than expected I even was getting cheaper fee.
October 4, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Ulrik,
Thank you for your review! We’re happy to hear that the booking, payment, pick-up, and return process went smoothly. It’s great to know that you appreciated the adjusted price after returning the trailer early.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Very easy check in and return process
Very easy check in and return process
October 4, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Dinil,
Thank you for your review! We’re glad to hear that you found the check-in and return process very easy and straightforward.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Moritz,
Thank you for your review! We’re glad to hear that everything went smoothly. We also appreciate your feedback and will share it with our team.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Bitte,
Thank you for your review! We’re happy to hear that you found Freetrailer affordable, easy to use, and efficient.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Baard,
Thank you for your review! We’re delighted to hear that you had a great experience with Freetrailer.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Just easy to use
Just easy to use. The one time Ihad a problem I could reach of a human who helped me instantly - rare service nowadays 👍
October 3, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Martin,
Thank you for your review! We’re delighted to hear that you find the app easy to use and that our customer service team was able to help you quickly when you needed it. We’ll be sure to share your kind words with the team!
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Pretty easy to use!
October 3, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Ewerton,
Thank you for your review! We’re happy to hear that you found Freetrailer easy to use.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Nicolai,
Thank you for your review! We’re glad to hear that you found Freetrailer easy and convenient to use.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Jan,
Thank you for your review! We’re happy to hear that the rental was easy and that the trailer was in perfect condition.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Best place to rent a trailer
Best place to rent a trailer. Always good quality and easy booking, pickup and delivery. I'll be back next time I need a trailer.
October 1, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Bjørn,
Thank you for your review! We’re delighted to hear that you’re happy with the quality of our trailers and find booking, pick-up, and return easy. We look forward to welcoming you back next time you need a trailer!
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Everything was easy.
October 1, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Terkel,
Thank you for your review! We’re happy to hear that everything was easy during your Freetrailer rental.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Very easy experience!
October 1, 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review! We’re glad to hear that you had a very easy experience with Freetrailer.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Vladimir,
Thank you for your review! We’re happy to hear that you find Freetrailer easy to use.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Good service
Good service, however it took a few attempts before the lock opened.
October 1, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Johan,
Thank you for your review! We’re glad to hear that you had a good experience overall. We’re sorry that it took a few attempts to unlock the trailer, and we appreciate you letting us know. We’ll share your feedback with our team as we continue working to improve the experience. If you ever run into an issue during a rental, please don’t hesitate to contact our customer service team, we’re always happy to help.
Thank you for choosing Freetrailer. We hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hello,
Thank you for the five thumbs up! We're happy to hear you had a great experience!
Kind regards,
Freetrailer
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