I’ve been working with FreeUp for over 7 years, and I can confidently say it has been one of the most stable and professional freelance experiences I’ve had as a graphic designer. The clients... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Freeup is garbage. Clients don't know how to work with designers, and yet are supported by freeup staff. They'll get the work and then cancel the job before you get paid. Do yourself a favor if yo... See more
Company replied
Great clients - you'll find long-term and very nice clients here. The internal support team is available 24/7 - friendly and accommodating. Nate - the CEO of the company is very helpful an... See more
This platform has proven to be a huge disappointment as a creative. As someone w/ 25 years experience in many types of content development, branding and marketing work...most of the work offered is... See more
Company details
Written by the company
FreeUp is the #1 solution to finding & hiring pre-vetted freelancers online. We recruit and interview hundreds of freelancers every week, only allowing the top 1% into the network. Business owners need to hire reliable remote freelancers can submit a simple request and be connected to pre-vetted talent, usually in 24 hours. We solve the hiring problem so you can focus on what you do best – growing your business.
Contact info
United States
- freeup.net
3.1
Average
156 reviews
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good application
I really like the Idea behind freeup up, It's the best platform to sell used/unused clothes, toys and many other things. Good job freeup app.
November 29, 2022
Unprompted review
It was soo quite worthy
November 24, 2022
Unprompted review
It's very useful app i am very happy to…
It's very useful app i am very happy to part of the app 😊☺️
October 27, 2022
Unprompted review
INCREDIBLY DISAPPOINTED
FreeUp was good for a while, but it seems they've built their business plan on promoting really cheap labor from the Philippines and India. This is what they promote to their clients. I am on the client mailing list too so I see what the clients get. So after a while the work dried up. The customers all wanted to pay $10 an hour for professional services. After being submitted for 16 prospective projects with no response whatsoever for the client, I gave up. FreeUp says the vet both their freelancers AND clients, but there are a TON of projects that get posted, freelancers submit for, and then the prospective customers never follow through. No word from them, no word from FreeUp. No project. After a few months you get a notice that the project has been cancelled. They also really need a tool for clients to leave feedback on the freelancers. Lastly, they changed their fees on fixed rate projects to TWENTY PERCENT! That's loan shark territory. I was so excited for and happy with FreeUp for the first year and wound up incredibly disappointed
August 19, 2022
Unprompted review
Reply from Freeup
Hi Bob,
Thank you for your feedback! While we normally get a lot of good reviews about our platform, we highly appreciate reviews that will help us improve our services.
First of all, I’m are sorry to hear that you have not received any client response on your applications. As you know, both clients and freelancers go through a vetting process to confirm their legitimacy. We ensure that all clients pass our fraud detection process.
While some clients take time to respond to freelancers regarding their applications, most clients hire right away when they find the best match. If you ever have an issue with connecting with a client, please feel free to reach out to us directly about that client.
Rate: Please note that freelancers set their own rates. We accept freelancers based on their skills, work history and attitude and not by how much they charge for their services.
Tool to leave feedback on freelancers: I highly agree with you on this. While we don’t have public reviews for freelancers yet, we keep a rating on freelancers and make sure to only keep ones that have positive feedback from clients.
FreeUp Fee: Because we take feedback seriously, we use the FreeUp fees mostly to accomodate the requests from both our freelancers and clients about various updates on our platform. And we are happy to say that we have made a lot of progress since we updated the FreeUp fee. Our fees also continue to be lower than other marketplaces.
If you have any more questions or feedback, I would be more than happy to assist you.! Feel free to reach out to me personally anytime at: Chiqui.P@freeup.net
Amazing and Trustworthy Platform
I have been working on FreeUp for about 6 months now and have had nothing but a fantastic experience.
Their support is absolutely awesome and I've been given a ton of opportunity for work as a content writer.
If you've had enough of Upwork or Freelancer, then seriously consider giving FreeUp a try.
They are still up and coming but their platform has so much potential for growth.
I've only ever had one issue with a client that was resolved easily and with no issues thanks to their support team.
FreeUp isn't just a freelancing platform, it truly feels like a working community that welcomes its freelancers as friends.
Payment is always on time and never an issue and it's super easy to get started.
June 30, 2022
Unprompted review
I advise everyone not to use freeup
I advise everyone not to use freeup. Your hard earned money gets wasted here
Please don't install it.
Thankyou.
June 22, 2022
Unprompted review
Reply from Freeup
Hello! Thanks for reaching out to us. My name is Mackenzie and I'm the Director of Operations here at FreeUp.
You mentioned "installing" on your review however our service does not have any application to install.
Please feel free to reach out to me directly at mackenzie@freeup.net if you have any additional concerns at all.
Bakvas service .kisi ne liya product to…
Bakvas service .kisi ne liya product to pickup arrange bhi nahi krte. Bichre age ke person invest kr rahe hai. Aur unko time pe kuch nahi mil raha gai. Aur inke curiour partner call Karo to uthye ge nahi. E comm courier ki service bilkul bhi na lena .
Shaik karke person hai jo Andheri East area handle karte hai.
Sirf apko date denge ..
Na freeup wale cal nahi uthte.
Na courier partner na guy.
West of money.
Kuch time pe nahi milega.
Aur damage bhi karte hai product
May 11, 2022
Unprompted review
I am not sure what they are looking for…
I am not sure what they are looking for in application submit process I have 8 years experience as a senior developer and I run an agency as well. have skilled developers with me how can they guys make sure in application submit process taking just user info no tech question based on that disqualify system need to approve candidate should be disqualify after only technical test if he/she fail
April 21, 2022
Unprompted review
Terrible support for the pros
Terrible support for the pros. And when they screw up, they threaten you with write ups and cancellations of you on the network. Was always unclear on what was going on most of the time. My “rep” would take on average of two weeks or more to reply to my Slack messages … and would mostly just ignore
my emails!? FreeUp posts all these corny ass ads on Facebook about how their platform makes freelancers have steady work and life is all amazing happily ever after!! TOTAL BULLSH***!! Stay away!!
April 3, 2022
Unprompted review
Disappointing
I am not certain what they are looking for, but I have doctorate and masters degree with a copious amount of experience in several industries including a background in administration and admin assistant, yet denied an interview? Good luck folks.
January 11, 2022
Unprompted review
Reply from Freeup
Hey Tammy,
My name is Mackenzie and I am the Director of Freelancer Success here at FreeUp. Thank you so much for your feedback.
I’ve looked into your application status and the reason for denial. According to your application you do not have freelance experience and we are also unable to verify your skills due to not providing any social proof (LinkedIn) or references. If you have this information available, please feel free to email it to me directly at mackenzie@freeup.net. I am also more than happy to jump on a call to discuss more as well.
Please note that FreeUp prides itself in providing its clients with the top 1% of freelancers which is why we have such a strict vetting process.
I hope to hear from you!
Best Regards,
This is an excellent app for making…
This is an excellent app for making good use of your products and using others things on affordable prices
August 31, 2021
Unprompted review
Reply from Freeup
Thanks for the feedback!
Amazing Resource for Businesses and Freelancers!
I have been using Freeup since the beginning as a freelancer and as a client and will continue to do so!
The platform is easy to use and always provides great support. What I like most about Freeup is that it understands what businesses and Freelancers are in need of to effortlessly grow you business. Highly recommend!
August 12, 2021
Unprompted review
Reply from Freeup
Thank you so much for your feedback, we really appreciate it!
So glad to hear that you have had a positive experience as both a freelancer and a client.
Reach out to us if you ever need anything at all.
- The FreeUp Team
Grateful for FreeUp
I was able to find a fantastic graphic designer who could work within my budget on occasional projects. I am grateful for FreeUp!
August 11, 2021
Unprompted review
Reply from Freeup
Hey Rachel!
Thanks for the feedback and that's awesome to hear. We're here for you if you ever need anything at all.
FreeUp has made hiring so much easier
FreeUp has made hiring so much easier. It is great having a platform I can trust and the output has been fantastic.
August 10, 2021
Unprompted review
Reply from Freeup
Hey Rebekah!
Thank you so much for your feedback and we are happy to hear that you have had a positive experience.
Never hesitate to reach out if you need anything at all.
- Mackenzie Lepretre, Director of Client Experience
Freeup is garbage
Freeup is garbage. Clients don't know how to work with designers, and yet are supported by freeup staff. They'll get the work and then cancel the job before you get paid. Do yourself a favor if you're a freelancer - run don't walk away - steer clear of these scammers.
Freeup responds "When there is a dispute between a client or freelancer, FreeUp always works to be an impartial intermediary."
My reply: nonsense - NOT the case - NEVER responded to being the victim of theft of services - just blocked me. Good riddance to bad rubbish I say.
July 20, 2021
Unprompted review
Reply from Freeup
Thank you letting for letting us have the opportunity to respond to this claim.
At FreeUp, we pride ourselves on bringing the top 1% of freelancers to clients. Before any work is to commence, be it an hourly project or fixed price, both clients and freelancers must agree on the terms. We clearly lay them out here: https://freeup.net/legal/.
When there is a dispute between a client or freelancer, FreeUp always works to be an impartial intermediary. In the case of fixed price projects, our Terms of Service lays out:
-50% of payment for this project would be released upon completion and approval from the client.
-Treatment of all users: any correspondence between our internal team, freelancers, and clients must be positive. We do not tolerate rude, harassing, or discriminatory language.
Any violation of our Terms of Use are taken extremely seriously - including termination from the platform. We are sorry that you had a disappointing experience on the platform, and we wish you the best of luck on all future endeavors.
WELCOME TO SCAM CITY There is no…
WELCOME TO SCAM CITY There is no transparency as you would expect because you can't actually leave reviews for your hires and that is the reason I hired mine. He DID NOT COMPLETE THE JOB. Free up customer service does nothing. When you make a "ticket" aka create a job for someone it is titled with the basics, the specifics you need are - get this - discussed between you and the hire through ONLY EMAIL! ALL COMMUNICATION IS NOT DONE ON THE SITE. So guess what, when you want to dispute they didn't complete the job customer service goes by what the ticket says on the site and you are SOL OUT OF YOUR MONEY. FREE UP, YOU SHOULD BE ASHAMED.
July 9, 2021
Reply from Freeup
Hello!
Thank you for providing us with more information on your experience with us and I am very sorry to see that this happened.
My name is Mackenzie and I'm the Director of Client Experience here at FreeUp. I can ensure that we pride ourselves on quick and effective customer service. Unfortunately your name is not shared on this review, but I would love the opportunity to look into this situation further for you.
In the meantime, I would like to address a few of your concerns below:
1. Freelancer Performance Reviews:
We currently do not have client and freelancer based review system. However, please note that we have an extensive internal review process of our freelancers which is done consistently which evaluates any client issues the freelancer has had as well as job success rate.
We have a very high standard for our freelancers on our platform and any freelancer who does not hit the mark is removed from the platform. The goal is that we do the work for the client that way you don't have to.
2. Communication:
Any time that a client has a billing dispute with a freelancer, we will request all documentation from the client that shows the freelancer not completing tasks agreed upon, lack of communication or breach of terms of use. This can be documentation from any platform (contracts, NDAs, email, slack, asana, skype, etc.). The requirements of tasks are not solely based on the job description as we understand that job roles can evolve over time.
If you feel that your experience did not align with the points I made above, I would love to be able to look into your situation further and find a way to make this right. Please feel free to reach out to me directly any time at Mackenzie@freeup.net.
I'm probably FreeUP's biggest client by…
I'm probably FreeUP's biggest client by far within two years, I've spent over £7,000 on there platform and all they do is complain to you when you have missed a payment invoice that is due.
March 4, 2021
Unprompted review
Reply from Freeup
Hey Joseph!
My name's Mackenzie and I'm the Director of Client Experience here at FreeUp. I just responded to your email as I would love to chat on the phone a bit to discuss this further when you are available. I look forward to hearing from you.
If you are starting from 0 and want to…
If you are starting from 0 and want to be a freelancer this is a great place to start. It took me two-three months to get a first client, to set up an account, pass the interview and figure out what to concentrate on. I have found a great long term client here. Watching dally jobs listings, you easily figure out what is hot on the market. Hourly rates might be slight lower compared to Upwork on average but you can find also higher payed jobs.
Customer service on freeup is the best I know existing today...
January 21, 2021
Unprompted review
Unprofessional HR
If you're a freelancer, I wouldn't waste too much of your time with trying to sign up. Waste of time and their HR is unprofessional.
December 17, 2020
Unprompted review
Reply from Freeup
Hey Benjamin,
Thank you so much for taking the time to share your feedback with us-- even when critical.
I'm Rachel, The Director of Freelance Experience at FreeUp, and I'd love to hear more from you. Would you be willing to email me at rachel@freeup.net, so I can dig into this a little more?
I totally understand if you'd rather not take the time, but would appreciate it if you do. I'd love to see what happened here and if there's anything I can do to help.
Thank you again.
Not worth your time
Not so professional as it might seem. I don't recommend them, shouldn't waste your time here.
December 17, 2020
Unprompted review
Reply from Freeup
Hey Jonas!
Thank you for providing us with your feedback. Can you please give us some background on what happened with your experience and the email associated with your FreeUp account?
I want to be sure that I am able to personally look into this for you and get this resolved.
- Mackenzie Lepretre, Director of Client Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.