I have been with Freeway before it was Freeway. I have 3 vehicles insured. I was trying to make changes on my policy. After 4 failed attempts over the phone, actually hung up on, I went to the Morgan... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I’ve been using freeway insurance ever since I’ve purchased my first vehicle back in 2019 and now it’s probably the only insurance I’ll ever use. It’s very affordable pricing and always friendly and h... See more
Company replied
Good morning I really needed car insurance and agent Adam was thee best helped me out got me insurance quick and easy. Definitely will be contacting him again for all my insurance needs. He was very p... See more
Company replied
Vanessa!!! Vanessa!!! Vanessa!!!! Great personality 👌!!! I understood everything and had no ???? At the end of my call!!! I bragged to my mother and friends what a wonderful person I found to finally... See more
Company replied
Company details
About Freeway Insurance
Written by the company
Car insurance quotes from Freeway Insurance are fast, free, and easy. Easily compare auto insurance quotes online from top carriers and start saving today.
Contact info
7711 Center Ave., Suite 200, 92647, Huntington Beach, United States
- 1-800-300-0227
- customercare@confie.com
- freewayinsurance.com
4.6
Excellent
5K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Jared for the discount on the…
Thanks to Jared for the discount on the insurance go get at them ⭐️⭐️⭐️⭐️⭐️
April 18, 2026
Unprompted review
Anthony helped me today that was…
Anthony helped me today that was absolutely amazing
April 17, 2026
Unprompted review
I have experienced amazing customer…
I have experienced amazing customer service from Cynthia n de los Santos. She’s very helpful and gotten me the best deal for full coverage.
April 17, 2026
Unprompted review
Shut down whole store ,clerk said had…
Shut down whole store ,clerk said had two much of overtime, when I was exiting my vehicle to enter establishment! Have pictures and video to prove bad customer service!
April 17, 2026
Unprompted review
Maricruz is a g
Maricruz from freeway insurance is absolutely amazing, can’t express how helpful she was when coming in to the situation expecting a hassle she made it a breeze, I really appreciate an thank you
April 17, 2026
Unprompted review
Happy with the choice I made.
I was referred by a friend and never the less they were very helpful in a quick time getting everything started.
April 16, 2026
Unprompted review
Jacqueline helped me out the other…
Jacqueline helped me out the other women who helped me didn't give me all the info and I lost my deposit and Jacqueline helped me out and got me insured right away the process was easy and she got back to my e mails and messages and was very helpful thank you again I appreciate it
April 16, 2026
Unprompted review
I had a great experience with well…
I had a great experience with well…
I had a great experience with well trained representative. It was completed
April 14, 2026
Unprompted review
I had a great experience with well…
I had a great experience with well trained representative. It was completed in a timely manner, and I do appreciate.
April 10, 2026
Customer service was very excellent…
Customer service was very excellent thank you so much Barbara for your patience with me
April 13, 2026
Unprompted review
Reply from Freeway Insurance
We are happy to know we have been successful in assisting you with your insurance needs. Have a great day!
Reply from Freeway Insurance
Hi,
Thank you so much for taking the time to share your feedback. We're glad to hear that your experience was positive and that you were satisfied with the service provided. We did notice that the star rating you left was lower than expected, and we’re wondering if that might have been an oversight. If your experience matched the kind words you shared, we’d truly appreciate it if you could consider updating your rating to reflect that. Your feedback helps us grow and continue providing great service, and your rating makes a big difference. If there’s anything we can do to improve further, please don’t hesitate to let us know.
Kept Spam calling me 12 times a day
April 11, 2026
Unprompted review
Reply from Freeway Insurance
Hi,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.
Johnathon was awesome and really helped…
Johnathon was awesome and really helped me out.
April 10, 2026
The representative that helped me was…
The representative that helped me was so nice and very informative. She got me the best rate with alot of benefits I was really satisfied with her service!!!
April 10, 2026
Freeways customer Service employees…
Freeways customer Service employees really explained everything to me so I can understand,fast responses to all my questions,there app makes things so easy
April 10, 2026
Fast, easy and worry free.
It takes all the annoyance out of searching for car insurance.
April 10, 2026
Customer Service
Great customer Service, really appreciate the efforts on helping me find an affordable policy, and other benefits.
April 10, 2026
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