Freightos can't be replaced as a valuable shipping resource. They can't stop all shipping company errors... but they do an awesome job hooking us up with freight forwarders. Absolutely excellent.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Freightos is a very user friendly website for quotes & booking. I would like to see them go one step further by improving....what documentation is required & who is responsible for each. i.e. customer... See more
Company replied
The platform shares the below benefits: - gives the ability to user to monitor booked shipments in a orderly manner. - connects user and shipping agents, if the second do not email user directly. P... See more
Easy to use, reliable, tracking advice in real-time is great and pricing is very competitive. Freightos have never let me down! So, thank you very much!
Company replied
Company details
About Freightos
Written by the company
The Freightos marketplace gives you access to instantly compare, book, and manage your freight seamlessly across 45+ providers. Sign up for free now.
|
GET STARTED FOR FREE
|
|
I'M AN ENTERPRISE IMPORTER
|
| Why Freightos? |
Contact info
PO Box 3263, Champlain, 12919, New York, United States
- ship@freightos.com
- freightos.com
4.3
Excellent
864 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My 1st shipment has been handled door…
My 1st shipment has been handled door to door on my behalf.
May 26, 2022
Super transparent
Super transparent, informative, and made me feel at ease even for a first time importer. Highly recommend.
May 25, 2022
Reply from Freightos
Great to hear that Freightos.com helped you out with your new venture. We hope you'll continue importing via the Freightos.com marketplace in the future!
My experience was amazing with customer…
My experience was amazing with customer service and the handling of my boxes.
May 19, 2022
The only option fo rus.
Freightos is the only shipping service we ever use. Always fair and easy to use.
May 14, 2022
Reply from Freightos
Wow! Thanks so much for this feedback! We are so pleased that you have had a positive experience shipping with Freightos.com and we look forward to working together again.
Excellent service and reasonable price
May 13, 2022
Easy to use and good rates.
May 12, 2022
Extremely helpful in organizing every…
Extremely helpful in organizing every part of the freight forwarding process.
May 11, 2022
Outstanding Reliable Dependable!
Freightos is an outstanding shipping company with a very capable knowledgeable team. They provided a seamless reliable transport experience. They kept me informed every step of the way. This was my first time using Freightos and I will definitely be using them again. Amazing company!
May 4, 2022
Reply from Freightos
Welcome to Freightos.com! It's our goal to make international shipping easier for businesses of any size - especially keeping shippers up to date and supporting them throughout the transport process. Glad that we achieved that with your booking and hope to ship with you again soon.
Great service thank you
May 3, 2022
Great service
Great service from both Freightos and Clarke Global. Very clear and straightforward.
April 21, 2022
Happy customer
I had never heard of Freightos before, but I used it for a shipment from Alibaba.com. Everything was very simple and well managed.
April 20, 2022
AVOID at all costs!
AVOID at all costs!! I went with freightos after they were recommended through my Amazing Selling Machine course to get the best deal for shipping and it wasn’t what I expected at all. They kept charging me tons of fees for inspection, freight delays, driver fees and customs hold. These people could care less if you lose money. I would recommend to go directly through a freight forwarder and skip the broker. Every email I would receive from them would be a charge and now I will be taking a loss on my shipment because of their ridiculous fees and delays.
April 19, 2022
Unprompted review
Reply from Freightos
Thank you for bringing your concerns to us. Freightos is a marketplace for international freight - we give shippers access to a range of real-time rates to choose from, saving time and cost. Any shipment can face additional fees depending on when they're booked and what is being shipped, for example customs exams or general rate increases (GRIs). While frustrating, these do not originate from Freightos and are valid and often unavoidable.
Wishing you smoother shipping!
Easy and Manageable
April 7, 2022
AVOID if you are a actual company.
I used this company to ship equipment to a trade show. After the freight currier lost my equipment and failed to make it to the show. Freightos customer service team could have cared less. I ended up having to dispute all of the charges directly with the carrier and demand Freightos also refund me their costs as they actually atttempted to keep their fee after the shipment was lost... Horrible company stay away. just use their platform to get a quote and contact the forwarder directly. Save you the additional cost freightos adds to the shipment and deal directly with the forwarder.
April 5, 2022
Unprompted review
Reply from Freightos
Thank you for bringing your concerns to our attention. With the market the way it is, unexpected delays occur which is why transit time is not guaranteed - however your shipment was insured against loss if there is a claim. Our team has been in contact and, as far as I understand, there has been a resolution with the forwarder. Wishing you smoother shipping!
Freightos consolidated everything we…
Freightos consolidated everything we needed for us to have a smooth import to the USA from China. We were able to track every aspect of our shipment including documents, customs process, pickup, LCL ocean transit, delivery, etc. We will definitely be using the platform again!
April 4, 2022
Reply from Freightos
Yes! This is the kind of thing we love to read from our users. One of the biggest challenges in international shipping is transparency - and this is one of the main things the Freightos platform addresses. Thanks for sharing your experience!
They sorted everything for me
I wouldn’t have been able to complete my first bulk shipment without Freightos as they sorted everything and made this possible for me!
April 2, 2022
Minimum hassle shipping
Minimum hassle shipping. US customs can be a challenge, but Freightos has partnered with Clearit who were also very helpful.
In general, was a great experience for my first time shipping commercial products.
March 28, 2022
Excellent customer service
Excellent customer service. Best rates and quick delivery. My package was delivered from US to India in just 1 week
March 26, 2022
Reply from Freightos
Our customer success team is dedicated to delivering a smooth and no/low hassle shipping experience, so thank you so much for this feedback! Glad to hear that Freightos was able to help get your goods moving. Thanks again!
Freightos was easy to use and worked…
Freightos was easy to use and worked well. Thanks
March 26, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.