Freja Bone BrothReviews 

Aside from the standard email acknowledgement, which is routine I imagine, once they responded to me directly they were very helpful and processed another order and I received this within 2/3 days and they were kind enough to put extra single sachets with my order. Ellie was super helpful and it was appreciated.
So thanks Ellie 😊
Dpd were the issue I believe or the post office, who knows, initially it was long with them both but once I got through to Freya it was much smoother.

The chocolate and vanilla shakes are really tasty. I made a yummy hot chocolate after a very cold Saturday walk. I was so impressed that I ordered another batch. The vanilla is really nice in greek yoghurt. Looking forward to trying some of the other products.

Great products which are easy to use and taste great. Had an issue with my delivery which was dealt with promptly. Having tried other great bone broth brands, Freja is now my preferred choice going forward.

Never ordering again, on my order it said next day delivery if I ordered in 4 hours clearly a marketing pitch. As later on ( once you paid it then says up to 3 days) but either so I've still not received my order and getting hold of them is a joke, no contact number just an email which we all know is a cope out and I've still not had a reply. Joke of a company I advise you use someone else.

I ordered (#116513) a large batch of broth from Freja which was supposed to be delivered 07.01.25, but the DPD driver did not deliver my package and it is now missing.

I contacted Freja customer service who quickly got back to me and were very helpful. They kindly offered to replace the order. I have now received the replacement.

I originally bought the cartons of chicken bone broth as I’d been really poorly with flu. It tasted SO scrummy, my body loved it. It was as though my body sighed !!
I then tried it in a different form which I didn’t enjoy so much and Freja were amazing and generously replaced it with
no extra charge.

Order never arrived. Been trying to contact them for days, no response

I have been buying the broth for some time and believe it does wonders for the immune system. Excellent quality. I have bought the protein shakes and some accessories which are also excellent quality. I had an issue with some of the stocks where the boxes were damaged. I informed Emilie in customer service and she has already posted replacements. Excellent customer service and I highly recommend this company and its products. Thank you Emilie.

I have just been discharged from hospital after 3 weeks with a severe ulcerative colitis flare up. The first week I wasn't able to eat anything and the hospital food was horrendous. My mum bought the chicken bone broth powder as it was easy to ask the nurses for hot water and then I would either add rice or noodles that I could microwave for substance. I didn't react to any of your ingredients and I got the nutrients into me I needed without losing too much further weight. This will now be a staple in my cupboards and a bag of this will always be with me if I ever get admitted again! A weird way of saying thank you from myself I guess to everyone at Freja for giving me something flavourful! 5 stars :)

The product is so good and is helping my sister recovery from surgery as a way of adding additional nutrients into her diet. I have also received very friendly (non-robotic) customer service, with quick and helpful replies.

Completely ignored my email, I didn’t like the flavour of the protein powder I ordered so I emailed freja within the set time period as they have a satisfaction guarantee. They didn’t reply to my email so I emailed again … and nothing. The protein powder had a horrible aftertaste which matches the customer service.

The taste of the instant beef broth is wonderful! It's neutral yet comforting. Perfect for anyone who wants to make sure they get protein into their breakfast but don't want a sweet protein shake in the morning

One of my items arrived damaged, but my email was answered swiftly and a replacement sent out without delay. Excellent and friendly customer service.
Still new to the Bone Broth world, but so far loving it!!!

Bone broth shake is delicious and the first protein I’ve found that my gut can tolerate! Fantastic product and brilliant customer service! When I ordered the wrong product in error Emilie responded really quickly and dealt with the issue brilliantly! Great company great product!

I placed an order and before it could ship, I changed my mind and wanted to alter it. One minor problem? It was a weekend. Anyway I sent my email to support with a change request, never expecting to hear. Monday my order shipped - the changes I had requested were effected in the shipping. No drama with up and down email traffic. This is stellar customer experience -- seamless, no bazillions of emails. They read my mail, they actioned my request, they emailed to confirm if I was happy with everything.

All I can say - more orders forthcoming. Such a pleasure to deal with Freja foods who I hope preserve this service ethos as they grow.

Good products but even better customer service from Stuart! Stuart has given me 5-star customer service that is simply unforgettable. I felt panicked when the courier delivered my parcel (which was a sizeable order) to the wrong address and it could not be located. When I raised this with Stuart, he verified my due diligence efforts (to locate the parcel) with me then immediately proceeded to ship out the same order as my replacement. He provided me updates on the shipment (when I can expect it etc) and provided the tracking number. He also provided me with very interesting information on how the product is produced in a very natural way that takes health as the number one priority. I have been on a train where people have asked me about my Freja drink and expressed interest to order some - now I have more selling points to share because of Stuart! I used to order Freja from Amazon (my husband and I have ordered multiple boxes for years dating back to Covid days), but now I will order directly from the website because of the excellent customer service. In a world of chatbots, it is so refreshing and warming to have a considerate and responsive human like Stuart! He is a gem! I will definitely order again knowing I am in good hands.

Repeated efforts to communicate via their contact link gives zero response, despite being bombarded with constant emails about their products. I had a bad experience with an order last year, which I simply could not address because it seems impossible to actually have a conversation with anyone. I am also not impressed they do not offer organic and free range bone broths

I’m huge in quality and I must say these guys did phenomenal job quality is exceptional it’s literally exquisite from a to z the packaging the flavour everything the way they deliver and price is amazing and the discounts they offer.Im not buying any other collagen since I tried freaks bone broth I mainly buy beef one and I recently tried shake version which is another favourite of mine divine products wow thank you you did great !