FRESHLY FERMENTED LTD Reviews 4,647

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Cannot recommend Freshly Fermented highly enough. The products are really well packaged and presented, their delivery times are fantastic and, for or a first time user, their guides ar... See more

Rated 5 out of 5 stars

Can highly recommend Freshly Fermented for both the quality of their products and speed of delivery . Beautiful packaged and very clear instructions to how to get your ferment going and to look afte... See more

Rated 5 out of 5 stars

Got some bottles of kefir to drink while my own kefir is brewing. (I’ve had the kefir grains before which are excellent and easy to grow.) This cows milk kefir is soooo alive!! It fizzes out of the b... See more

Rated 5 out of 5 stars

Re freshlyfermented.co.uk, Organic Water Kefir Grains - 60g (makes 1.5 Litres). These grains are good quality. They arrived fairly quickly. The instructions that were sent with them are compre... See more

Company details

  1. Health Food Store
  2. Fitness and Nutrition Service

Written by the company

Freshly Fermented offer organic & vegan friendly fermented food cultures we lovingly care for. All cultures are UKAS Lab tested for safety. We offer free shipping on any order. Purchase from our fully secure website. We accept Credit or Debit card via WorldPay, Paypal and direct UK Banks Transfers. We ship to the UK for free. We also offer European shipping with full tracking.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

After one month I still haven't…

After one month I still haven't received it. I doubt, it will ever arrive.

March 15, 2023
FRESHLY FERMENTED LTD logo

Reply from FRESHLY FERMENTED LTD

Hello. From tracking I can see it is with German customs and has been for some time. This will likely be returned here at some point. When it does we will refund the products in full. Post Brexit shipping, and Germany in particular with dairy can often prove difficult. Sorry for any disappointment and we hope the situation improves over time for our EU customers.

Rated 5 out of 5 stars

One of the best sellers

You are one of the best sellers I have dealt with. Also, their customer service is at a high level of professionalism.
As my order was delayed due to the shipping company, they sent me another package without any argument or any further delay. I will definitely deal with them again and recommend them to my friends as well.

March 13, 2023
Rated 5 out of 5 stars

Excellent products and service

My Kefir and Yoghurt cultures arrived well packaged and really quickly particularly as I live in Guernsey, Channel Islands. As expected, the Kefir grains were sleepy 😴 and needed a few days of refreshing to wake them up but they are now in full swing and multiplying, creating daily healthy Kefir. The yoghurt culture is also a big hit with my yoghurt maker working overtime producing delicious, creamy yoghurt, lovely.
Thank you Freshly Fermented for your highly recommended products and service 👍🏻

February 20, 2023
Rated 5 out of 5 stars

I'm new to using yoghurt culture

I'm new to using yoghurt culture, on my third batch.The taste is much nicer than from using supermarket live yoghurt. I am happily learning how to make it thicker.I asked Freshly Fermented for advice, the gentleman was very helpful.
update:-after boiling the milk slowly, let the milk cool to 43c before adding the culture. After the yoghurt is made in the maker, take it out and leave for 2hrs before refrigerating. Lovely thick yoghurt which improves in flavour with each new batch. yummy!

March 12, 2023
Rated 5 out of 5 stars

Friendly, informative and go the extra mile..

This site is great, friendly and informative with lots of good advice plus the promise of further phone support if needed. My goods arrived in 2 days ( desirable due to live contents) rather than the 7 days advertised ( I was too tight to pay extra postage!). The instructional videos tell you all you could need to know whilst being concise and entertaining. Big 👍🏼 for the 🎶 too.

February 9, 2023
Rated 5 out of 5 stars

Great instructions …

I was impressed with the instructions they were explicit and easy to follow. This was my first attempt at making Kefir and the instructions gave me confidence to get going. Brilliant.

February 4, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look