Freshpet Reviews 870

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their dogs love the food and show improved health, including shinier coats and better digestion. Many appreciate the convenience of the delivery service and the ease of ordering, often highlighting the excellent packaging that keeps the food fresh. However, some customers expressed concerns regarding pricing, particularly after initial discounts. A few also mentioned issues with delivery, such as lost orders or packages left in unsuitable conditions.

What people talk about most

Product

Reviewers mention positive feedback about the product. Customers consistently report that their pets love the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the food's fresh,... See more

Delivery service

Clients share positive opinions on delivery service, often praising its convenience, speed, and packaging.... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process extremely easy, with... See more

Price

Reviewers highlight ambiguous aspects of price. While some consumers appreciate the reasonable pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

After her puppy dry food, we thought the Farmers food sounded healthier and delivered to us was great idea! But Demi would only eat one meal a day and not even finish it so seeing you now also have ho... See more

Company replied

Rated 5 out of 5 stars

Dexter loves this food! He can digest it the way he was intended now instead of it all just passing straight through him! I don't think anything would ultimately change his over active metabolism, but... See more

Company replied

Rated 5 out of 5 stars

My dog is a little Jack Russell who won’t eat anything consistently and hates all types of dog food. I bought 2 bags of fresh pet on a whim and miraculously she has eaten both selections 3 times in a... See more

Company replied

Rated 5 out of 5 stars

We’re all very happy with freshpet food & I’ve just found the two small dog packs at the back of the fridge which they will be trying tomorrow. Getting near the end of the ones we have I’ll be orderin... See more

Company replied


Company details

  1. Animal Feed Store

Written by the company

Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

870 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Change of menu.

I was giving Ghost farmers dog which I thought was comparable to Fresh Pet, but Ghost really likes your different types of food, particularly the multiprotein.

February 23, 2026
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Reply from Freshpet

Hi Rebecca, your review made our whole team smile. We're so happy Ghost is loving Freshpet and that we’ve earned your trust. Thanks for sharing the love. 💚🐶

Rated 5 out of 5 stars

Toby loves his food

Toby loves his food! He seems more energetic! Fur seems to be silkier

February 23, 2026
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Reply from Freshpet

Hi Kremer, we're so glad Toby is thriving on Freshpet and we thank you for sharing your experience, knowing it's making a difference for Toby makes our tails wag. Thanks for the 5-stars and trusting us with your pups’ nutrition. 💚🐾

Rated 5 out of 5 stars

The fresh food is doing well for our…

The fresh food is doing well for our senior dog who is 14. It is easier to eat for him and so far has been okay for his stomach.

February 27, 2026
Unprompted review
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Reply from Freshpet

Hi Jennifer, thank you for the 5 stars! We’re thrilled to hear Freshpet has been a good fit for your pup’s health. You just made our whole pack smile. 🐶💚

Rated 5 out of 5 stars

Carmi is a picker eater

Carmi is a picker eater, but she seems to like Freshpet. We will have to wait and see if she continues to like it.

February 27, 2026
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Reply from Freshpet

Hi Tom, thanks so much for sharing! We know picky eaters can take a little time to fully warm up, so it’s great to hear Carmi is enjoying Freshpet so far. We always recommend giving pups a bit of time as they get used to something new. We’re hoping Freshpet continues to be a hit with Carmi! 🐶💚

Rated 5 out of 5 stars

He is loving it

He is loving it. He can’t wait for me to put the bowl down.

January 5, 2026
Unprompted review
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Reply from Freshpet

Hi Rose Mary, from fridge to food bowl, we’re proud to be your pup’s favorite part of the day. Thanks for the 5-star review! 🐾💚

Rated 5 out of 5 stars

Charlie

My dog, Charlie, loves Fresh Pet food! He can be a bit picky, but so far, he loves each flavor pouch.

February 26, 2026
Unprompted review
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Reply from Freshpet

Hi Iris, thank you so much for the paws‑itively wonderful review! 💚 We’re thrilled to hear that Charlie is loving Freshpet, even picky pups deserve meals they’re excited about. Thanks for being part of the Freshpet family, and please give Charlie some extra pets from us! 🐾

Rated 5 out of 5 stars

Highly recommend

Zoe is loving all flavors

February 26, 2026
Unprompted review
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Reply from Freshpet

Hi Joe, thanks for the 5 stars! We’re so happy our recipes hit the spot. Give Zoe an extra belly rub from all of us. 🐶💚

Rated 5 out of 5 stars

Magic loves your food.

Magic loves your food. Just never sure if i am giving him the right amount. We feed him 3x per day, so i am giving a well rounded 1/2 cup each serving. We used to use Ollie. Magic liked that, but he goes insane over your Fresh Pet!

February 24, 2026
Unprompted review
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Reply from Freshpet

Hi Steven, thank you for the 5-star review! Our team will be reaching out to you about Magic's plan and feeding guidelines. Please do keep an eye on your inbox and spam folder. 💚 🐾

Rated 5 out of 5 stars

It was great customer service and good…

It was great customer service and good price

February 4, 2026
Unprompted review
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Reply from Freshpet

Hi Janis, your feedback is the best kind of treat! Thank you for the 5 stars and for choosing Freshpet. Reviews like yours make our day extra pawsome. 🐾💚

Rated 5 out of 5 stars

Molly absolutely loves this food

Molly absolutely loves this food! Before this she had gotten to where she wasn’t eating and now she jumps up and down when we pull the bag out of the refrigerator!!

February 24, 2026
Unprompted review
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Reply from Freshpet

Hi Lisa, you know it’s real love when the fridge opens and the tail starts wagging. Thanks for the 5 stars! Molly’s excitement makes our day!💚🐶

Rated 5 out of 5 stars

Really enjoying the fresh meals…

Really enjoying the fresh meals delivered, Clive loves the food and the variety.

February 24, 2026
Unprompted review
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Reply from Freshpet

Hi John, your feedback is the best kind of treat! Thank you for the 5 stars and for choosing Freshpet. We’re so glad we could deliver a tail-wagging experience. Give Clive an extra belly rub from all of us. 💚 🐾

Rated 4 out of 5 stars

Cutie seems to enjoy the food and no…

Cutie seems to enjoy the food and no allergies or reactions to the change!

February 24, 2026
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Reply from Freshpet

Hi Carol, your feedback is the best kind of treat! We’re thrilled to hear Freshpet has been a good fit for Cutie's health. Reviews like yours make our day pawsome. 🐶💚

Rated 5 out of 5 stars

Murphy loves his FreshPet food

Murphy loves his FreshPet food. I love the convenience and knowledge that he has healthy meals and snacks that he enjoys. Thanks for sharing in giving him the best life!

February 18, 2026
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Reply from Freshpet

Hi Vickie, thank you so much for the paws-itively amazing review! Our mission is to make mealtime simple and healthy for the dogs you love, so we’re thrilled Murphy is enjoying it. Sending tail wags your way! 🐶💚

Rated 5 out of 5 stars

Better Qualities

I love the selections of dog foods instead of going to the store

February 23, 2026
Unprompted review
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Reply from Freshpet

Hi Robert, thank you for sharing your experience! We appreciate the love so much, reviews like yours make our day extra pawsome. 🐾💚

Rated 5 out of 5 stars

I mix half kibble and half Freshpet

I mix half kibble and half Freshpet. And she finally is finishing her food. In 7 years this has been the most consistent she has eaten. The most important part is her stool is normal. She actually has more energy and plays more now.

February 22, 2026
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Reply from Freshpet

Hi Rick, thank you for the 5-star review! Knowing it's making a difference for your pup makes our tails wag. We’re thrilled our recipes were a hit. 🐶💚

Rated 4 out of 5 stars

It was super convenient

It was super convenient. I purchased the half-portions so I could mix it with her traditional food. It doesn’t mix as well
As I hoped.

February 22, 2026
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Reply from Freshpet

Hi John, we appreciate you sharing your feedback with us! Please know a member of our team will be reaching out soon to help with the transition. Thanks for being part of the Freshpet family. 🐾💚

Rated 5 out of 5 stars

He now happily runs to eat!

We have been feeding our dog a healthy food but he wouldn’t eat it until he was very hungry. He would run away when we put it in his dish. He loves Fresh Pet and runs to the dish to eat it.

February 21, 2026
Unprompted review
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Reply from Freshpet

Hi Renee, we appreciate you sharing this! It’s a big win when a selective eater cleans the bowl. You just made our whole pack smile. 🐶💚

Rated 4 out of 5 stars

Good fresh food.

The food is good for my dog but he’s not losing any weight yet and I’m not giving him more than 1/4 cup of a day and he gets to go outside and walk around the yard.
Can some of the different varieties that Fresh Pet makes be ordered too on this plan???

February 16, 2026
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Reply from Freshpet

Hi Carla, we appreciate you sharing your feedback with us! Please know a member of our team will be reaching out soon to help with your order. Thanks for being part of the Freshpet family. 🐾💚

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