I have had the best experiences with Fresh Sends! I ordered a Mother's Day bouquet and another bouquet for my best friend, and both were absolutely beautiful! The customer service is also extremely ki... See more
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LATE DELIVERY ON VALENTINES DAY. This business does not take ownership over late deliveries. They'll tell you that it's the third party's fault. Despite having placed my order early January, my Valent... See more
Company replied
These jokers were the worst. I've waited two different days for deliveries that never showed up. I'm in Brooklyn, NY, they deliver through Fed Ex which is clearly a mistake. Run, don't walk, away from... See more
Company replied
My mother is going thru chemo and I wanted to brighten her day, she couldn't rave enough about the flowers :-) My mother and father both commented how fresh and colorful the bouquet was. Thank you for... See more
Company details
Written by the company
Fresh Sends is setting out to freshen up the cookie-cutter gifting industry. No more cookie-cutter arrangements, no more arbitrary delivery fees, no more stale packaging, and no more scrolling through Yelp to find the best florist your recipient's city. With just two, ever changing bouquet options to choose from, Fresh Sends simplifies the buying process with an effortless online shopping experience that takes less than five minutes from start to finish. Say hi to your new go-to gifting brand!
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United States
- freshsends.com
3.7
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Arrived late and wilted
Flowers were a beautiful selection, but arrived a day late and although brought in as soon as received, they are already turning brown on the edges. Disappointed to pay the overnight shipping fee for shipping that took two days to deliver wilted flowers. Not to be rude, but flowers from the grocery store are fresher and much cheaper.
June 19, 2021
Reply from Fresh Sends
Hey there Wendy,
We're sorry to hear your flowers arrived late! We wish we could deliver all of our packages ourselves to ensure they arrive on time and in great condition but, unfortunately, working with a third-party shipping partner we have no control once the package leaves our hands. Shoot us an email to hello@freshsends.com and we will be sure to make it right!
Disappointed
The bouquet that was sent was much smaller than expected and honestly looked nothing like the bouquets they advertise and show off on Instagram. A lot of the flowers were also browning and wilted by the time they were delivered. Definitely not worth the $75, I could’ve gone to the grocery store for flowers and made the same bouquet for much less, and it would’ve been fresher. Very disappointing because I was so excited to see them!
June 18, 2021
Reply from Fresh Sends
Hey there!
We're so sorry to hear about this disappointing experience! While we never guarantee color palettes or stem varieties, we always want to make sure you are satisfied with your experience with us! Shoot us an email to hello@freshsends.com and we'll be sure to make it right for you.
All our best!
Fresh Sends Customer Experience
Received the most beautiful arrangement…
Received the most beautiful arrangement of flowers. Will definitely be getting more in the future!
June 17, 2021
Perfect gift
It's the perfect gift for all occasions. And the freshness cannot be matched.
June 16, 2021
Perfect Birthday Bouquet!
My friend loved the bouquet and customer service was great with the questions I had! I will be recommending Fresh Sends to everyone I know!
June 16, 2021
Beautiful bouquet
Beautiful bouquet! A great amount of flowers for what you pay and they still looked stunning. Will 100% be ordering from here again.
June 16, 2021
The flowers were loved!
June 16, 2021
Flowers were suppose to be delivered…
Flowers were suppose to be delivered 6/8 but did not arrive until 10 minutes ago. Totally embarrassed and unhappy as it was my mother’s 78th birthday. Reached out to customer service yesterday and still no response. Terrible way to run a business and I will certainly not recommend or order from you again
June 9, 2021
Reply from Fresh Sends
Hey there Debbie,
We're so sorry that your flowers arrived late. When looking at your order, your Fresh Send left our HQ on June 7th with priority overnight shipping and for some reason were held up by FedEx. Very frustrating! We wish we could deliver all of our packages ourselves to ensure they arrive on time and in good condition however working with a third-party shipping partner, we have no control once the package leaves our hands. As for our customer service response time, it's our policy that we will respond within one business day. You emailed us at 7pm MST, so you will be receiving a reply from us here very shortly to address this issue. You're in good hands, we will always do what we can to make it right for our customers.
We appreciate your understanding in advance!
Fresh Sends Customer Experience
Refer to email sent to CS.
June 9, 2021
Love the smiles and feed back from…
Love the smiles and feed back from those I send Fresh Sends to!!! Amazing with a creative presentation!!! We all love them!❤️😄
Keep us smiling😄❤️
Xoxo, Cara
June 4, 2021
My soon to be daughter-in-law was thrilled!
My soon to be daughter-in-law was thrilled! This was my second order (both to her) and she’s been very pleased both times. She said the selections were fresh and beautiful.
June 3, 2021
My partner loved their flowers
My partner loved their flowers, and thought they were so beautiful they smiled all day :- ) I will definitely be ordering from here again!
June 3, 2021
Gorgeous Bouquet!
The flowers were absolutely gorgeous and smelled quite fresh. They came on time for my sister's birthday/graduation (or what I liked to call it, her birthduation). She absolutely loved them too. Every time she walks past them, she stops to stare at them.
June 3, 2021
EXTREMELY DISSAPPOINTED
The flowers did not come on the day they delivered and half of the bouquet was dead. What a waste. I will never order again.
June 3, 2021
Reply from Fresh Sends
Hey there Kaylee!
Oh no! Shoot us an email to hello@freshsends.com and we'll be sure to make it right.
All our best,
Fresh Sends Customer Experience
Flowers are beautiful...but
The flowers are beautiful, no doubt about that. And my mom really enjoyed it :) but I was a bit sad that I paid $25 for shipping when it took a little over a week for it to ship.
June 1, 2021
Reply from Fresh Sends
Hey there Jazlyn,
Thanks for leaving a review! When looking at your order, you selected May 25th for your desired delivery date. All of our flowers are shipped with priority overnight shipping but will ship the day before your selected delivery date, not from your placed order date. Shoot us an email to hello@freshsends.com if you have additional questions or concerns, happy to make things right for you!
All our best,
Fresh Sends Customer Experience
Nice!
The flowers and packaging were beautiful! I would say though for the price, I was expecting a larger bouquet.
May 28, 2021
Reply from Fresh Sends
Hey there!
Shoot us an email to hello@freshsends.com and we'd love to make it right for you!
All our best,
Fresh Sends Customer Experience
Would Get Again!
Loved the flowers and packaging! Only concern was the flowers did show wilting wven when opened upon arrival.
May 27, 2021
Reply from Fresh Sends
Hey there Alyssa!
Oh no! Shoot us an email to hello@freshsends.com so we can make it right for you.
perfect!
Got to him on time and he loved the arrangement! Thank you Fresh Sends, I’ll definitely be ordering again!
May 26, 2021
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