I have had the best experiences with Fresh Sends! I ordered a Mother's Day bouquet and another bouquet for my best friend, and both were absolutely beautiful! The customer service is also extremely ki... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
LATE DELIVERY ON VALENTINES DAY. This business does not take ownership over late deliveries. They'll tell you that it's the third party's fault. Despite having placed my order early January, my Valent... See more
Company replied
These jokers were the worst. I've waited two different days for deliveries that never showed up. I'm in Brooklyn, NY, they deliver through Fed Ex which is clearly a mistake. Run, don't walk, away from... See more
Company replied
My mother is going thru chemo and I wanted to brighten her day, she couldn't rave enough about the flowers :-) My mother and father both commented how fresh and colorful the bouquet was. Thank you for... See more
Company details
Written by the company
Fresh Sends is setting out to freshen up the cookie-cutter gifting industry. No more cookie-cutter arrangements, no more arbitrary delivery fees, no more stale packaging, and no more scrolling through Yelp to find the best florist your recipient's city. With just two, ever changing bouquet options to choose from, Fresh Sends simplifies the buying process with an effortless online shopping experience that takes less than five minutes from start to finish. Say hi to your new go-to gifting brand!
Contact info
United States
- freshsends.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
EXCELLENT Support
Had an issue and support was quick to respond. Very helpful and polite service experience!!
So nice and helpful!!!
I’m so thankful for this customer service. Amazing! I had trouble with my order for a friend and I was a little bummed, but Sunny was incredibly helpful and patient. They put me at ease. I will definitely be recommending Fresh Sends to friends and will be ordering for myself. Love the idea that you get a different bouquet every time, but the aesthetic is very what I’m looking for—modern, a little wild yet somehow clean. Thank you!!!
Nice service
I am so impressed with Fresh Sends
I am so impressed with Fresh Sends! They sent an absolutely gorgeous bouquet of fresh and beautifully arranged flowers. They were thoughtfully and carefully packaged. I would HIGHLY recommend them for your flower needs. Not only was the arrangement beautiful, there were many "high end" flowers - and fabulous filler.
I love Fresh Sends!
I had an amazing experience with this company. Very helpful with everything I needed and reached out to help me with a problem that I had with my order and still got it to the correct location on time. Will definitely be using this company more often and absolutely loved the flowers.
Flowers came in great shape
Flowers came in great shape. The communication team is fast and very helpful. Would definitely recommend!
Helpful & quick service provided
Helpful & quick service provided. Very communicative and resourceful in getting my questions answered. I look forward to continue utilizing their services!
My sister loved the flowers
My sister loved the flowers. They came beautifully and fresh. I love the packaging and the aesthetic. Definitely made her feel loved and special, they were so worth it.
Holiday was amazing!!!
I had a great experience placing my order but accidentally typed the wrong apartment number for my delivery. I emailed customer service immediately since I had a next-day delivery, and Holiday helped me out! Holiday responded in just a few minutes and was super helpful. Resolved my issue SO quickly! Amazing experience!!
Happy ending
I had issues with shipping regarding my order and customer service responded quickly. I was very happy with the end result and will be buying from here again!
Very genuine and helpful team
Very genuine and helpful team. Answered my questions and were able to help with a logistical road-bump. Very quick response times. The team made me feel like they genuinely cared about my order.
I ordered a friend birthday flowers and…
I ordered a friend birthday flowers and they were accidentally delivered to the wrong address by FedEx. Fresh Sends team was so kind, made it right immediately, and shipped her out a new bouquet next day. Super grateful!
Very helpful and quick to respond back
Amazing Service!
A company that puts the customer first. They'll truly do everything they can to ensure your experience is perfect.
Amazing service !
Great customer service!
Really pleased with Fresh Sends customer service! I had originally picked a delivery date that shortly after wasn’t going to work anymore. They were super easy to talk to and work with in changing the date! No stress added :)
10/10 Flower Delivery
Super helpful staff. Affordable flower delivery. Always gives beautiful arrangements with thoughtful cards included.
Amazing Customer Service
Holiday and Sunny are both excellent customer service reps! Fresh Sends is a great company with great people behind the business. I will continue supporting them! The flowers are just as beautiful as you see online… My order was delayed an extra day, but they stepped up and sent another batch of flowers out.
Great company!
There was an issue with Fedex not delivering the package after stating they did (something out of their control) . Fresh Sends quickly responded to my email and refunded same day! Great customer service with quick responses and actual people who care. Highly recommend!
Super helpful and cute!!
Fresh Sends was very helpful in changing my delivery date when I requested to, they responded quickly and were so kind!! The flowers are so fresh and cute, would definitely recommend Fresh Sends for sending flowers out to someone!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








