freshstartlawcentre.co.za 

what3words accord.disavows.tinted

This company is taking people for a ride. I am awaiting my clearance certificate and no one is responding or assisting.

Communication was all great prior to my payment as I spoke to consultants. Now that I have paid I am receiving automated emails replies.

please contact durbanville police station and ask for detective mpame, she will gladly add you to my case against fresh start law centre and follow up as we now have his adres with the help of carte blanche 021*970*3800

Hi everyone. Just saw the report on Carte Blanche. 5 April 2020. I was conned out of R6000. Eventually did my clearance myself for free. more than one year waiting. They showed me on their system that my record was expunged but when I went to the police it was still there. You must lay formal criminal charges against the company and Mr Sykes.

If they were the last company on earth and I was utterly desperate, I will never ever recommend them to any sane person.
There are at least two other professional companies which provide this service with no hidden costs.
The only time you can communicate with them is when they take your money. Their computer managed website just spews endless spam and it is impossible to get hold of a person. Sure, you can log a date for a callback - the only available dates are months later! The website only allows you three queries - which only gets only gets you computer generated rubbish (we are personally investigating your case!) Their email address just returns an email that it is not attended. Three months after paying I am still waiting for service delivery. Now trying to get a refund...seems impossible too. I now resorted to lodging a complaint with Advertising Standards Authority ASA and The Consumer Goods And Services Ombud CGSO. Check Hellopeter

DO NOT DEAL WITH THIS COMPANY!!! You WILL not receive service after payment, not even 4 years later(speaking from personal experience). You will also not be refunded, even though they claim that this service is a "Money back guaranteed" service. It's not, and it's also not a service, it's a scam.

Initially I was blown away with their promptness in responding but that changed the minute you paid the money. Mieshkah Levy just does not respond to any emails. It is impossible to phone in as your call gets cut off after 20 minutes.I have emailed Anwar Sykes to no avail. They want another R50 from me to apply for support tickets. The documents were sent by courier on the 20th September and the online portal still says they have not been received.
I am tearing my hair out!! Why did I pay the R3200 for expediting the service when they havent even started the process??
I would like to get my money returned but am fearful that this will never materialize!! DONT DEAL WITH THIS COMPANY! IT IS NOT WORTH THE PAIN! DON'T BELIEVE THEIR PROMISES OF EFFICIENCY AND SERVICE.

C.E.O. Ansar Sykes, Account manager Mieskah levy, everyone at freshstart law center are a joke. after you pay them no more communication. Irrelevant computer generated mails. No feed back. well trained call center who give you nothing!

Actually I would like to give this company no stars I can't believe the fact that the so called dedicated accounts manager did not reply to my emails on so many occasions. I tried to phone after 45 minutes of being on hold I had to hangup I sent my fingerprints to them twice already the second time now they asking for another set when I told them I'd be out the country by then. Not even a message to say we are working on it or give us a few days we'll get back to you! So after paying I can't get through to them on the phone or get a response from anyone Disgusting and unprofessional a very unpleasant experience.
Even cc"d Wayne Mcquire who is responsible for customer service. The so called dedicated accounts manager Mieshkah Levy I have actually seen many bad reviews on. This company is just not interested in helping once you have paid. Note I hate leaving bad reviews but this is a time it's necessary to.

Made payment November last year. For simple marijuana possession over 10 years ago. Once money paid, communication dropped to near zero. Came twice for my finger prints and I went to cop station to assist. Impossible to get any person to give any accurate information. Only generic emails and sms sent. I have been in the same progress status for months. The only effort they make is to push for "priority clearance" which doesn't seem to help much either looking at other peoples reviews on other sites. Overall the WORST customer service experience I have ever had. DO NOT use these crooks. Speak to the cops and do it yourself. Or use a company that actually does what they say

The only thing they are persistent at is trying to sell you express service, loads of emails for that. And loads of repeated automatic updates signifying nothing. They way underestimate the time taken to provide the service and then flood you with emails offering express service. Haven't even received a response to an email sent a week ago. Online chat evidently not online either

2nd request - yet another week has passed and NO feedback whatsoever...below, my email to them again today:-

Good day,
Kindly advise status as you advised last week Friday to investigate and revert and another week has passed

Seriously, this is now getting ridiculous

Regards

Sent from Mail for Windows 10

From: Thea
Sent: Monday, 11 February 2019 10:15 AM
To: ceo freshstartlawcentre
Subject: FW: From our CEO: Review Feedback

Good day,

Thanks for your reply. Much appreciated

I await your feedback

Kind regards
Thea

Sent from Mail for Windows 10

From: Lizel Jemies
Sent: Friday, 08 February 2019 10:05 AM
To: thlategan
Subject: From our CEO: Review Feedback

Dear Dorathea Antoinetta,

Re: Feedback (Account Number: FSLC17837)

I've been alerted to the review you left within your member portal yesterday. I've escalated this matter to senior management to investigate/resolve as soon as possible.

Kindly allow us a few business days to manage this and provide more feedback - if required we'll be in contact to obtain more information from you.

Thanks again for taking the time to rate us.

Kind Regards,

Ansar Sykes
CEO

Fresh Start Law Centre Gauteng

T086 999 0790 F0866 855 955 C087 940 7494

ceo freshstartlawcentre

Head Office: West Tower, 2nd floor, Nelson Mandela Square, Maude St., Sandown, Johannesburg, 2146


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