Frey Reviews 1,265

TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I LOVED the original Bergamot detergent and used it for special events, such as washing my daughter’s sheets when she came home from college. I ordered the Bergamot Beach and it smells awful, like che... See more

Rated 1 out of 5 stars

I have been a loyal customer, 2.5 years of exclusively buying Frey laundry Bergamot Beach laundry soap, softener, booster and dryer sheets, I just ordered the new 2.0 Frey bergamot beach scent and us... See more

Rated 4 out of 5 stars

Excellent product! Customer response amazing. Challenged by supply chain which is not fair considering how eco-friendly, original, animal testing caring and donating friendly they are.....only bug for... See more

Company replied

Rated 5 out of 5 stars

The scents are Amazing ~ not only that the detergent does a great job cleaning my Laundry as well. Working as a Critical Care Nurse, I often work in very close proximity to other colleges. Quite frequ... See more

Company replied

Company details

  1. Laundry

Written by the company

We’re on a mission to transform your world with the power of incredible scents, and to help people -and the planet- stay healthy.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Frey’s delivery was awesome

Frey’s delivery was awesome! However I have been disappointed with the lack of sent that you could smell enough and stay with your clothes. It seems ever since the move and revamping products the potency has gone in all the laundry products. The freshener spray and lotion, soap etc. is still good. I will not be purchasing the laundry products anymore.

February 10, 2022
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Reply from Frey

Hey Karen, super sorry to hear you're finding the fragrance weak. If you're unsatisfied with the product, you can always reach out to our customer service team at hello@frey.support. We would be happy to send you a complimentary Fragrance Booster to help increase the power of the fragrance on your laundry. Thank you for your patience and review!

Rated 4 out of 5 stars

You folks do alright

You folks do alright. The shipments come on time, the product is outstanding, and I don't need to use a lot. The scents are on-point and not overwhelming.

February 10, 2022
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Reply from Frey

Hey Greg, thank you so much for your support and great review! Hope to see you around soon. You rock! 💚

Rated 5 out of 5 stars

Wonderful product and great …

Wonderful product and great customer service . Thank you .

February 10, 2022
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Reply from Frey

Hey Tetyana, thank you so much for your support! Loved reading this review. I'll be passing this around to the team. You rock!! 💚

Rated 4 out of 5 stars

I love Frey!

I love Frey! One of the best smelling detergents that I have ever used! I get compliments all the time on how good my clothes smell! If I have a complaint it would be that the bottles are too small. I wish that we could buy bigger containers instead of using all the small ones. I go through about 12 bottles a year. Wish I could buy it by the big jug!

February 10, 2022
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Reply from Frey

Hey Sonya, thank you so much for your feedback. I will be definitely sending this to our core team and see what we can do for you. Hope to see you around soon! You're an essential part of the Frey community 💚

Rated 1 out of 5 stars
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Reply from Frey

Hey Carolyn, super sorry to hear that. If you need help with any of your orders, please don't hesitate to reach out to our customer service team at hello@frey.support. Have a great day! 😀

Rated 4 out of 5 stars

Your products are awesome but the…

Your products are awesome but the customer service was slow,very helpful and curtious but slooooow.
I wish you made laundry detergent for these new machines that demand one uses H.E. detergent.......I just had to get a new washer and it will only work properly with H.E. detergent

February 10, 2022
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Reply from Frey

Hey Susan, thank you for your feedback! Super sorry about your customer service experience. I guarantee you we have optimized the department and customers are taken care of in less than 24 hours.

I've got some amazing news for you: our products were actually developed for HE machines! So you can use any of our laundry care products with your new washing machine.

Hope to see you around soon! 💚

Rated 3 out of 5 stars

Back orders +

Back orders, missing items, wrong products, fouled packaging and discontinued
products have all happened on a handful of multiple item orders in the past year and a half. Despite that, products are still superb.

February 10, 2022
Rated 5 out of 5 stars

Awedome gift!

My son loves your products. I gave him Frey as a Christmss gift!

February 10, 2022
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Reply from Frey

That's just great! Thank you so much for being part of the FREY family!

Rated 5 out of 5 stars

I love this stuff

I love this stuff! I don't like the subscription though

February 10, 2022
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Reply from Frey

Thank you for that awesome review! I just wanted to let you know the subscription isn't at all mandatory, you can cancel any time!

Rated 5 out of 5 stars

Great smelling stuff

Love the smell of the laundry detergent and dryer sheets.. Customer service was excellent when I received a damaged package. I’ve been using strictly Frey for a few years now and I don’t see it changing anytime soon.

February 10, 2022
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Reply from Frey

You are too kind! We really appreciate your awesome review. I'm so sorry about the damaged package, please contact customer service and they will address this issue inmediately.

Rated 4 out of 5 stars

Amazing scents!

I like the products. Great scents.

February 10, 2022
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Reply from Frey

That's great to hear! Thank you so much for your kind review. We are happy to hear you are enjoying your FREY products!

Rated 5 out of 5 stars

Scentsational Product line!

The products that I use from Frey are wonderful.
I use the body wash, shampoo and conditioner. In addition to that I have used the laundry detergent which works exceptionally well!
The different scents available for the products were just as described. I have tried them all. My favorite is Sandalwood! They aren’t overwhelming, but pleasant.and smell wonderful. I have had friends tell me that I smell good. That’s a compliment to me and Frey!

I am very pleased with the Frey brand products and enjoy using them daily, especially because they are good for me and environmentally sound.

February 10, 2022
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Reply from Frey

Such an amazing review! We really appreciate your kind words. We hope you decide to stay with us for a long time!

Rated 5 out of 5 stars

I love Frey

I love Frey! I tried the laundry products and was thrilled when the body care lime was released! I have folks complimenting me all the time, asking what fragrance I have sprayed and they are amazed to find that it's just laundry detergent and body wash. 5 stars indeed!

February 10, 2022
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Reply from Frey

LOVED THIS REVIEW! Thank you very much for that and for being part of the FREY family!

Rated 1 out of 5 stars

I have not received my order despite…

I have not received my order despite the fact that I ordered in December . I’m glad that I received a note to review as it reminded me to call to inquire as to where my order is. I know it was as charged to my bank account but I still have not gotten it! Poor business/ accounting practice.

February 10, 2022

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