Impeccable service along side a fast payment. Without a doubt a top company and I’ll be using them again in future.
Company replied
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See what reviewers are saying
Sent phone in to be checked ,then got email saying it had screen burn which I knew it didn't have so rejected their derogatory offer of £10.contacted them after waiting nearly 2 weeks on return of pho... See more
Company replied
Excellent customer service! Speedy process!... l sent my iPhone XR to Frift on Wednesday... they called on Thursday to say it's been received & they would be paying me the full amount as originally qu... See more
Company replied
Absolutely outstanding service, tracked phone delivery which showed signed for at 12.20 today. Got a call less then 2 hours later to say all ok & money in bank account within 30 minutes of that call.... See more
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Company details
Written by the company
Frift specialises in the recycling of technology from Mobile Devices to Tablets, Laptops and much more. Save the planet by trading in your device and we can either upgrade you to a device of your choice or, we can offer you an industry leading trade in price. Download our Frift app on either the App store or the Play store and see how seamless and easy it is to transition from old to new or to turn your old tech into cash! Visit our site to learn more at www.frift.co.uk
Contact info
Unit 2, Road Two Business Park, Road Two Winsford Industrial Estate, CW7 3RX, Winsford, United Kingdom
- 01606558866
- support@frift.co.uk
- frift.co.uk
3.6
Average
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Bait and switch
Bait and switch. They offered £216 for my iPhone 11. I carefully went through their evaluation criteria and assessed the phone very honestly but received an email saying they had discovered ‘several small chips’ on the back of the phone’ and dropped the value to £160. Seems probable to me that their business model is to offer high prices then drop them on the basis that most people won’t be bothered to ask for a return. Very dishonest.
August 16, 2023
Unprompted review
Reply from Frift
Hi Paul,
We are sorry to hear how you feel about your experience with Frift. We always aim to be as transparent and fair as possible when it comes to our counter-offer process.
Due to the cosmetic condition of your device we had to take into consideration the potential costs to refresh your device to a sellable condition. We hope you can understand.
Thank you,
Team Frift📱✨
I have a suspicion about on line outfits…
I have a suspicion about on line companies but Frift exceeded all expectations. The packaging arrived quickly and my old phone went to them. After a few days, I had a call with an offer a little lower than expected but this was raised after a reasonable discussion. The cash value was better than I would have expected from EBay after paying sales fees. Would use Frith again.
July 14, 2023
Unprompted review
Reply from Frift
Hi Malcolm,
Thank you for taking the time to leave us a positive review. We pride ourselves in delivering excellent customer service whilst helping you turn your tech into cash! We hope to see your name again in the future.
Best wishes,
Team Frift!📱✨
Really quick and efficient service
Really quick and efficient service. Picked my phone up through DPD, came back to me with a slightly reduced valuation price due to some screen scratches (was still better than competitors) and transferred me the money the day after it was all agreed.
July 7, 2023
Unprompted review
Reply from Frift
Hi Michael,
Thank you for taking your time to leave such as positive review. We hope to see your name again in the future.
Best wishes,
Team Frift📱✨
Excellent service
Excellent service. All ran very smoothly. Would reccomend 100%
July 12, 2023
Unprompted review
Reply from Frift
Hi Amanda,
We are thrilled to hear you would recommend Frift to trade in your tech!
We hope to see your name again in the future.
All the best,
Team Frift📱✨
No problems with selling my Samsung…
No problems with selling my Samsung Galaxy S21. Received the amount I was offered in my bank account within a few day. Great service
July 8, 2023
Unprompted review
Reply from Frift
Hey Tony,
Thank you for choosing Frift to turn your tech into cash! We are super pleased to read you enjoyed your experience.
We hope to see your name again in the future.
Thank you,
Team Frift📱✨
Quick and easy
Quick and easy. Sent in my iPhone 13mini. Got the exact amount I was offered. No haggling and the money was in my account within a few days.
July 10, 2023
Unprompted review
Reply from Frift
Hi Stephen,
Thank you for taking the time to leave us a glowing review! We hope to see your name again in the future.
Best wishes,
Team Frift📱✨
Think twice about using Frift
Sent galaxy s21 5g back to Frift, comparison site said £186.50 so sent back to them 48 hour tracked post Weds 19th July, confirmed delivered Friday 21st afternoon. Received an email 26th July stating there was some ‘damage’ and the new offer was £170 which we reluctantly accepted. As of Today (29th July) still no payment received. Not entirely sure why it’s taking so long as communication isn’t great. Also had an email on the 26th saying that the payment was pending, crazy to think 5 days after they received the phone that they’d not process the payment quickly given the delay.
Follow up - have provided details as requested, order ID NI0GJT. As of 6pm 31st July, still no payment received. Having read a few reviews I hope you do not try to claim there was a technical error with the payment or that I selected the device was in excellent condition as I can provide the email showing we selected good condition.
July 29, 2023
Unprompted review
Reply from Frift
Hi Nicola,
Thank you for providing further details regarding your issue.
Our team have tried to get in touch via the provided telephone number multiple times as we require your assistance. Our accounts department have attempted to raise payment using the detail you originally provided but unfortunately they are incorrect.
If you could please give us a call back on 01606 558866 or email support@frift.co.uk with the correct payment details, that would be greatly appreciated.
Rest assured, we have attempted to make payment and want to get this resolved for you as soon as possible, we are not able to do so with the current payment details we have.
We look forward to hearing back from you.
Best wishes,
Team Frift!
Got the price I was quoted
When it came to recycling my old phone I used the top comparison website. Frift came top with the best price for my phone, I've not heard of them before but I went through with it and I it went fine. They sent out a solid postage box for free for me to send my phone back, within a few days they'd checked it and the money sent through no issues. Would use again.
July 27, 2023
Unprompted review
Reply from Frift
Hi there,
We really appreciate your great review! Thank you for choosing Frift to turn your tech into cash.
We hope to see your name again in the future.
Best wishes,
Team Frift!
The transaction between handing my…
The transaction between handing my phone in and receiving the money was very efficient. Great communication and very polite staff.
July 18, 2023
Unprompted review
Reply from Frift
Hi Jack,
Thank you for your glowing review, it means a lot to us!
We are glad you had a positive experience when turning your tech into cash with Frift. We hope to see your name again in the future.
Best wishes,
Team Frift!
Do not use this place
Do not use this place. If you are on a comparison phone recycle site then use another company. They reduce your payment because of the tiniest wear and tear scratches which I did not even see when I sent it and I inspected it to confirm the condition. I even sent it in the original apple box so there would be no damage en route. The price then offered was a lot less than all of the other comparisons so I would advise anyone to use a different company. Also they are a lot slower than any other recycle company I have used and I had to chase them.
July 20, 2023
Unprompted review
Reply from Frift
Good Afternoon,
Thank you for taking the time to leave your review.
We apologize for the negative experience you had with our trade in service.
We understand your frustration with the reduction in payment due to wear and tear marks and are sorry to hear that you were not aware of these when you sent the device.
We have investigated this further for you and can see that the quote provided originally was for a device that was in excellent condition.
We try our best to counter offer as little as possible, however as our evaluation software confirmed the marks on the device, this meant that a counter offer needed to be made due to the device not being in excellent condition.
As I am sure you can understand, this means that the device is of a lesser value than it would be if it was in excellent condition.
Should you like to receive images of the marks in question, please do let our customer service team know and these can be provided where possible.
Our goal is to provide a fair and transparent evaluation process for all devices received, and try our best to counter offer as little as possible.
Regarding the processing time and communication, we apologize for any delays or lack of responsiveness you experienced. We strive to provide efficient and timely services, and it appears we fell short in this instance.
We take customer feedback seriously and continuously aim to improve our services.
Once again, we apologize for any inconvenience caused and thank you for bringing these issues to our attention.
Kind Regards,
Frift
Amazing service
Hi,
I was sceptical at using this service, as I was not sure what to expect however, I am more than pleased and happy with the service I received. I will definitely use frift again
July 18, 2023
Unprompted review
Reply from Frift
Hi Karni,
Thank you for sharing your feedback!
We're thrilled to hear that you had an amazing experience with our service.
At Frift, we strive to exceed expectations and deliver top-notch service to all our customers. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future.
If you have any questions or need assistance, feel free to reach out.
Have a wonderful day!
Kind Regards,
Frift
This was my first time selling my old
This was my first time selling my old
Mobile phone and I was little apprehensive but Frift site was easy to use.
I had no problem trusting Frift and sent my mobile accordingly and the service is next to none - so calm, polite and friendly. I would welcome any newbies or existing professionals to use Frift for peace of mind and get the price their device deserves.
I highly recommend and will use Frift in near future without a shadow of doubt.
July 18, 2023
Unprompted review
Reply from Frift
Hi Hafiz,
Thank you so much for your fantastic review!
We understand that selling your old mobile phone can be a daunting experience, especially for the first time. We're delighted that Frift was able to provide you with an easy-to-use platform and that you had a smooth and trustworthy transaction.
Your kind words about our calm, polite, and friendly service mean a lot to us. We always aim to ensure our customers have a positive and hassle-free experience throughout the process. It's heartening to hear that you had such a positive experience with us.
We truly appreciate your recommendation and trust in Frift. We'll be here to assist you whenever you need to sell your devices in the future.
Kind Regards,
Frift
Great service for a fair price!
July 8, 2023
Unprompted review
Reply from Frift
Hi George,
Thank you for your positive review! We're delighted to hear that you found our service to be great and our prices fair.
Customer satisfaction is our top priority, and we appreciate your business.
If you have any further feedback or need assistance in the future, please feel free to reach out. Thank you for choosing us!
Kind Regards,
Frift
Excellent service
Excellent service, fast payment, would definitely use again
July 13, 2023
Unprompted review
Reply from Frift
Hi Mrs Eldridge,
Thank you for your excellent review!
We're thrilled to hear that you had a positive experience with our service, including fast payment.
We appreciate your trust and are delighted to know that you would use our service again.
If you ever need assistance in the future, please don't hesitate to reach out. We look forward to serving you again. Thank you!
Kind Regards,
Frift
Easy transaction
Easy transaction. Only small issue was the reduction in their offer due to ‘marks on the phone’ to be honest the phone couldn’t have been much more perfect but they still beat most of the other offers from different companies.
July 12, 2023
Unprompted review
Reply from Frift
Hi,
Thank you for your feedback!
We appreciate your business and are glad to hear that overall you had an easy transaction with us.
We apologize for the small issue regarding the reduction in our offer due to marks on the phone. Our valuation process takes into account the condition of the device, and even minor marks can affect the final price.
However, we're pleased to hear that despite this, our offer still beat most of the other offers you received from different companies.
Kind Regards,
Frift
Very quick and easy and received…
Very quick and easy and received payment so quickly too
July 13, 2023
Unprompted review
Reply from Frift
Hi,
Thank you for your kind review!
We're glad to hear that your experience with us was very quick and easy. We strive to make the process as smooth as possible for our customers.
We're also delighted that you received your payment promptly. If you have any more devices to sell in the future, we'd be more than happy to assist you. Thank you for choosing Frift!
Kind Regards,
Frift
Easy transaction
Easy transaction. Good price offered and Frift kept to the promised amount. All dealt with quickly and efficiently. Highly recommended.
July 13, 2023
Unprompted review
Reply from Frift
Hi Stuart,
Thank you for your wonderful review!
We're thrilled to hear that your transaction with us was easy and that we offered a good price. We always strive to keep our promises and provide efficient service.
Your recommendation means a lot to us. If you ever need our assistance again in the future, we'll be here to help. Thank you for choosing us and taking the time to share your positive experience!
Kind Regards,
Frift
Avoid at all costs
Sent in a perfect iPhone 11 with box charger lead and earbuds all together. The phone was revalued as the battery was at less than 80%. As this phone was 4 years old that’s to be expected and in my opinion gives an easy excuse to pad out the companies profits by reducing the payment. I accepted the payment as I wanted my interaction with this company to be as short as possible. I will certainly NOT be using them again! I would advise people to avoid them at all costs.
Edit: after their response I feel it’s only fair to point out at No time did I put the condition of the device as ‘Excellent’ I used compare and recycle and the highest setting for an item is ‘Good’ so please stop trying to make out I tried to over claim on my device, the battery issue is still just an easy option for padding your profit.
July 11, 2023
Unprompted review
Reply from Frift
Hi Steven,
Thank you for taking the time to share your feedback. We sincerely apologize for the less than positive experience you had with our service.
After conducting a thorough investigation into your trade-in, we identified that a slight reduction was applied to the value due to the battery health being below 80%. We understand that battery health can deteriorate over time, especially in older devices. To account for this, we offer different 'condition' options for customers to choose from when placing their orders.
Based on the condition selected initially, which was 'excellent,' the original quote price was calculated. However, as clearly stated in our condition options, an excellent grade device must have a battery percentage of 80% or above. Any device with a lower battery health would fall into the 'faulty' condition category.
We apologize if this information was not adequately communicated to you. Rest assured, it is displayed on our website and in our terms and conditions to ensure transparency. We strive to minimize counter offers whenever possible. Unfortunately, in this instance, your device requires a replacement battery, which incurs additional costs.
At our company, we strive to be fair and reasonable with all payouts. As a small business, we must also ensure we avoid any significant losses. We genuinely appreciate your understanding and support as we navigate these challenges.
If you have any further questions or concerns, please do not hesitate to reach out. We value your feedback and will do our best to address any issues promptly.
Kind Regards,
Frift
DPD Driver never showed.
DPD Driver never showed.
Found the site through Compare and Recycle and went through all the details and sent for a collection with DPD for the 09/07/2023 and was informed I would receive a collection timeslot this morning which I received no message and noone showed. So I have requested to cancel the service if they can't even get the collection right, gives me little confidence about the rest of the process.
July 9, 2023
Unprompted review
Reply from Frift
Hi Siobhan,
Thank you for bringing this issue to our attention, and we apologize for any inconvenience you experienced with the DPD collection process. While we don't directly control the logistics handled by DPD as it is arranged through Compare and Recycle, we take your feedback seriously and have promptly alerted them regarding this matter.
Our aim is to ensure a smooth and hassle-free experience for our customers, and we will work closely with Compare and Recycle to prevent similar issues from recurring in the future.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We value your feedback and appreciate your understanding.
Thank you for choosing our service.
Kind Regards,
Frift
Very good and quick service
Very good and quick service, would recommend
July 7, 2023
Unprompted review
Reply from Frift
Hi Jessica,
Thank you for your wonderful review! We're thrilled to hear that you had a very good experience with our service and that we were able to provide quick assistance.
We greatly appreciate your recommendation. If you or anyone you know ever needs our services again, please don't hesitate to reach out.
Thank you for choosing us!
Kind Regards,
Frift
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