Impeccable service along side a fast payment. Without a doubt a top company and I’ll be using them again in future.
Company replied
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See what reviewers are saying
Sent phone in to be checked ,then got email saying it had screen burn which I knew it didn't have so rejected their derogatory offer of £10.contacted them after waiting nearly 2 weeks on return of pho... See more
Company replied
Excellent customer service! Speedy process!... l sent my iPhone XR to Frift on Wednesday... they called on Thursday to say it's been received & they would be paying me the full amount as originally qu... See more
Company replied
Absolutely outstanding service, tracked phone delivery which showed signed for at 12.20 today. Got a call less then 2 hours later to say all ok & money in bank account within 30 minutes of that call.... See more
Company replied
Company details
Written by the company
Frift specialises in the recycling of technology from Mobile Devices to Tablets, Laptops and much more. Save the planet by trading in your device and we can either upgrade you to a device of your choice or, we can offer you an industry leading trade in price. Download our Frift app on either the App store or the Play store and see how seamless and easy it is to transition from old to new or to turn your old tech into cash! Visit our site to learn more at www.frift.co.uk
Contact info
Unit 2, Road Two Business Park, Road Two Winsford Industrial Estate, CW7 3RX, Winsford, United Kingdom
- 01606558866
- support@frift.co.uk
- frift.co.uk
3.6
Average
318 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Frift
Hi Daz,
Thank you for taking the time to leave us 5 shiny stars ✨
We look forward to seeing your name in the future 🪐
Best wishes,
Team Frift 🧡
Great experience!
Fabulous company! I had the usual nonsense from one of their big competitors - massively reducing their offer due to imaginary damage in the hope that I’d just accept it, so I got my phone back and tried Thrift instead. Was a bit nervous as they’re not a big name, but I needn’t have worried. They offered MORE than their competitor, and then rang me within hours of receiving my phone to confirm they would pay exactly what they offered. Money in my account by the next morning, what a great service. No messing around, no counter offers, no time wasting, wish I’d gone to them first!
May 24, 2024
Unprompted review
Reply from Frift
Hi Liz,
Thank you for taking the time to leave us a review, it is greatly appreciated
Please don't hesitate to get in touch if we can help with anything in the future 🪐
Best wishes,
Team Frift 🧡
I have still not received payment over a week later
Ive still not received payment over a week later……..
Ive sent my old phone off for them and the following day i received an email with an offer for a new price as this phone was battered there wasn’t an option for the condition of that phone it was smashed real bad but because of this they put an offer for a new price which I accepted as it was like £5 less than the quote I was given anyway, I’ve emailed to try and chase this but I’ve still not received payment, I’ve tried emailing using the email on the website to again chase up about the payment I have not had to get an automated email saying they couldn’t find the email address or it wasn’t taking emails
May 13, 2024
Unprompted review
Reply from Frift
Hi Casey,
We're sorry to hear about how you feel regarding your experience with us.
We have looked into this and can see our customer service team have attempted to contact you via email and telephone. If you could get in touch with at Support@frift.co.uk we would like to get this resolved for you.
Kind Regards,
Team Frift
Checked a quote for my old Samsung a71…
Checked a quote for my old Samsung a71 they only had good or poor quality, I put in poor quality and they offered me £60, sent it in and they came back and said due to poor quality and the back being rough due to being in a case they reoffered me £12, a big letdown as I wouldn't of bothered sending it off for £12, I accepted tho as I could be bothered with the hassle, although saying this the whole process from quote online to getting paid took about a week so pretty good.
May 9, 2024
Unprompted review
Reply from Frift
Hi Dom,
We're sorry to hear about how you feel regarding your experience with us when turning your old tech into cash.
Rest assured we look at every device on a case by case basis and aim to offer the most competitive price with the current market.
However, were happy to hear you thought the process was smooth.
Kind Regards,
Team Frift
Easy way to sell your phone!
had a great experience selling my phone with Frift, friendly staff, quick process and money received as soon as they received the phone, no issues whatsoever, will be using again, thanks!
May 24, 2024
Unprompted review
Reply from Frift
Hi Branden,
Thank you so much for taking the time to leave us a glowing review 🌟
You know where we are when you want to turn your old tech into cash 💸
Best wishes,
Team Frift 🧡
Amazing Service and Fast payment
Amazing service and fast payment with no issues, i would highly recommend!
May 23, 2024
Unprompted review
Reply from Frift
Hi Lola,
Thank you for taking the time to leave us a review, it is greatly appreciated 🙏🏻
Please don't hesitate to get in touch if we can help with anything in the future 🪐
Best wishes,
Team Frift 🧡
Really happy with the service provided
Really happy with the service provided. It was really quick and friendly. The payment came through fast and hassle free. I did not need to haggle and the price I received was very fair. I will definitely use frift again.
May 23, 2024
Unprompted review
Reply from Frift
Hi Kieran,
Thank you for taking the time to leave us a glowing review ⭐️
You know where you are when you want to turn your tech into cash!
Best wishes,
Team Frift 🧡
Awesome and very knowledgeable team
Awesome and very knowledgeable team. Dealt with a few members of staff, I felt our transaction was in capable hands. Received the money very swiftly, did not have to chase for payment.
May 15, 2024
Unprompted review
Reply from Frift
Hi Jack,
Thank you for taking the time to leave us a review, it is greatly appreciated 🙏🏻
We are so pleased to hear that our team of tech experts were able to help you when turning your old tech into cash!
Please don't hesitate to get in touch if we can help with anything in the future 🪐
Best wishes,
Team Frift 🧡
Flexible and Understanding
Very understanding and flexible with conditions of trade in device. Was able to price match and both shipping and packaging were delivered very quickly. Good communication as well.
April 10, 2024
Unprompted review
Reply from Frift
Hi George,
Thank you so much for taking the time to leave us a glowing review 🌟
We are so happy to hear that our Trade-in team were able to assist when turning your tech into cash.
Please don't hesitate to get in touch if we can help with anything else!
Best wishes,
Team Frift 🧡
Avoid. They stole my phone and they’ll steal yours too.
There will be reviews saying the dropped the price after receiving the phone. That’s normal. They all do that. However, this scam company sent me an email saying they were dropping their offer by £20. I accepted this and the next day I received a payment £70 lower. When I questioned this, I got fobbed off and my phone was no longer available to be sent back. So they basically stole my phone.
AVOID THESE SCAMMERS.
April 8, 2024
Unprompted review
Reply from Frift
Hi Sean,
We're sorry to hear about how you feel regarding your experience with us.
We are sorry to hear you are unhappy with the price reduction you were sent from the inspection team. We try to be as fair and transparent as possible and only reduce the offered price when the device requires some work to make it great again!
We have looked into this and can see our customer service team have attempted to contact you on multiple occasions via email. If you could get in touch with at Support@frift.co.uk we would like to get this resolved for you.
Best wishes,
Team Frift
Great service paid promptly
May 23, 2024
Unprompted review
Reply from Frift
Hi Hariom,
Thank you for taking the time to leave us 5 shiny stars! ✨
We are so happy to hear that you enjoyed your experience with us when turning your old tech into cash 💰
Please don't hesitate to get in touch if we can help in the future.
Best wishes,
Team Frift 🧡
Great customer service
Sold my iPhone with ease, it was checked over quickly, they rung to confirm the full price will be paid & the money was in my account within 24 hours. Great & friendly customer service, will definitely use again.
May 14, 2024
Unprompted review
Reply from Frift
Hi Jade,
Thank you so much for taking the time to leave us a review, it is greatly appreciated 🙏🏻⭐️
You know where we are when trading in your old tech! 📱
Best wishes,
Team Frift🧡
Reply from Frift
Hi Jason,
Thank you for taking the time to leave us 5 stars, as a small business it is greatly appreciated 🙏🏻
Please don't hesitate to get in touch if we can help with anything in the future!
Best wishes,
Team Frift 🧡
Excellent way to sell your phone
Excellent way to sell your phone. Very professional from start to finish and very quick, keeping you updated all the way.
Price payed was the best around.
Excellent service.
April 25, 2024
Unprompted review
Reply from Frift
Hi John,
Thank you so much for taking the time to leave us a glowing review ⭐️
We are so happy to hear that you enjoyed your experience with us, and you know where we are when turning your old tech into cash 💸
Best wishes,
Team Frift 🧡
quick and easy<3
April 16, 2024
Unprompted review
Reply from Frift
Hi Hugo,
Thank you for taking the time to leave us 5 shiny stars ✨
We are so happy to hear that you found turning your old tech into cash a quick and easy process! 📱
Please don't hesitate to get in touch if we can help with anything else.
Best wishes,
Team Frift 🧡
Frift offered me the best price online…
Frift offered me the best price online and didn’t quibble when they got the phone. Great little company from what I can see. Would use again.
April 23, 2024
Unprompted review
Reply from Frift
Hi Glyn,
Thank you so much for taking the time to leave us 5 shiny stars! ✨
We are so happy to hear that you enjoyed your experience with us when turning your old tech into cash, and we look forward to seeing your name in the future📱
Best wishes,
Team Frift 🧡
Be cautious of high initial offers
I sent this company an IPhone 13 in immaculate condition, it was only 3 months old, as was an insurance replacement from O2. I was quoted £301. I was then sent a revised offer of £285 which was reluctantly agreed to as was only £16 less and was the equivalent of other offers from similar organisations.
After waiting 3 days, i received a payment of only 200 - a massive £85 short of the agreed figure.
After emailing the company, I asked for this to be corrected or my phone returned. The owner of the company did call me back and pay back the missing £85, and offered an explanation and apology around this being an admin error which I believed and accepted.
April 19, 2024
Unprompted review
Reply from Frift
Hi Kevin,
Thank you for taking the time to leave us a review, any and all feedback is greatly appreciated as a small business. Your feedback will be fed back to the team to help us improve in the future.
We're happy to hear that Dylan was able to get this resolved for you and if we can assist in the future, please don't hesitate to get in touch.
Best wishes,
Team Frift🧡
Great company
Great company - easy to use and very prompt. Paid out amount proposed - all within a week. Thanks very much
April 19, 2024
Unprompted review
Reply from Frift
Hi Sally,
Thank you so much for taking the time to leave us 5 shiny stars! ✨
We are so glad that you chose us to trade in your old tech, and we look forward to hopefully seeing your name in the future 📱
Best wishes,
Team Frift 🧡
Happy and will use again!
Very happy with the service and how quickly I was paid from Frift! I sent my phone to another company last week (I won’t name them!) who tried saying my device was faulty and lowered the value, so I had it sent back to me and saw good reviews here. Very please to have been paid what I was quoted online!
April 17, 2024
Unprompted review
Reply from Frift
Hi Oliver,
Thank you so much for taking the time to leave us 5 shiny stars! 🌟
We are so happy to hear that you enjoyed your experience with us when turning your old tech into cash 📱
We look forward to hopefully seeing your name in the future!
Best wishes,
Team Frift 🧡
The £15 scam
The £15 scam. They will scam you into sending in your perfectly “excellent” rated phone, and then when they receive it claim it wasn’t up to their standard, but please accept the new offering £15 less.
Photos of a perfectly defect free phone, photos showing battery health above 80% (it was 83%), photos showing zero damage, it even had a tempered glass screen protector left on for free.
They know that by that time they already have your phone, and you’ll likely take their new reduced offer.
Just be warned - take their proposed offer and deduct £15 for the eventual £15 scam fee.
April 12, 2024
Unprompted review
Reply from Frift
Hi Ian,
We're sorry to hear about how you feel regarding your experience with us when turning your old tech into cash.
Rest assured we look at every device on a case by case basis and aim to offer the most competitive price with the current market.
We can see that your counter-offer has since been accepted and the payment should be in your account.
Please don't hesitate to get in touch if we can assist further.
Best wishes,
Team Frift 🧡
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