My 6th or 7th pair of JAK shoes Royal. In terms of comfort nothing beats it (that's why i always come back), i have however some quality issues which seems is a standard, namely the stitching near the... See more
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Review summary
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Great shoes and quick service. Bought my first pair of Royals in 2023 from the Lisbon store. Just bought the Flow Sand from their Selfridges concession in Sept 2025 and then promptly ordered the Fl... See more
Been with these guys since almost the start. High end products that last ages. Everything spot on from product, packaging , lovely little product touches , super fast delivery and incredible customer... See more
The sneakers I bought are incredibly comfortable! They were carefully packed in the box, keeping them safe during transport. I was amazed that they arrived within just 2 days; that’s the fastest deliv... See more
Company details
Written by the company
Defy Simple, that is our claim. Everyday we try to become a new and improved version of ourselves, a constant work in progress, learning from past mistakes, listening to our customers, reaching to our suppliers and finding ways to deliver an apparently simple product and business.
Contact info
Edificio Edipad - N.10, nr 15.- Arm. A16, 2695-671, S. João da Talha, Portugal
- +351966673718
- hello@fromjak.com
- fromjak.com
4.6
Excellent
419 reviews
Replied to 62% of negative reviews
Typically replies within 2 weeks
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Excellent choice!
All good, the delivery arrives on time, the shoes are awesome, nothing bad to say about this
May 12, 2025
High cost to return
Careful, high return fees.
I wanted to try out different colors and sizes and had to pay 21€ to return the shoes
May 13, 2025
One of the Best there is-if not THE BEST
Without any doubts-one of the best brands out there.
To make this review short i'll just say this.:
I have bought multiple pairs of Jak's sneakers over a course of few years and not once i was dissapointed.
Quality-impeccable
Comfort- after you break them in sneakers feels like socks
Costumer support- best i have ever faced.
Wish all the best for these guys
May 2, 2025
Unprompted review
Sneakers
If these sneakers are as durable as they are comfortable, I will be very happy
April 21, 2025
A sublime experience
April 7, 2025
JAK has a great web site
JAK has a great web site! it is neat and tidy. Not cluttered with ads and extraneous crap. How refreshing! The products are the focus and the minimalist esthetic really makes the shoes pop!
Great shoes super fast shipping.
March 26, 2025
Comfortable and stylish!
March 24, 2025
Second royal
About the shoes:
These are my second part of royal, and this time one of the shoes comes with a weird crease in the leather of one of the panel and looks different from the another that looks ok
March 6, 2025
Reply from JAK
Hi Nestor!
Thank you for your review.
Until now, our customer support team had not received any information regarding any issue with this order.
However, we have already reached out to you via email to better understand the details and assist you with this matter. We appreciate your cooperation and, as always, remain available to meet your expectations.
Best regards,
Miguel C.
JAK
I am very happy with my purchase
I am very happy with my purchase. The presentation of the sneakers was wow…you could see the attention to details, including the personalised thank you note.
I would have wanted to receive also the soles from the presented picture on site, those with de bump.
March 13, 2025
No refunds for sale items if you…
No refunds, exchange or store credit for sale items if you purchase in the uk. So if the shoe doesn’t fit, tough shit!
March 10, 2025
About the delivery everything is good…
About the delivery everything is good and fast. Thanks.
As for the quality - I am disappointed because after the 5th wear my sneakers(right one) started squeaking in the sole and very loud. So it's very audible to those around you.
I liked the design, but the quality is probably not the best.
March 3, 2025
Online sales done right!
Return and size change went like clockwork.
Customer service on point.
Smooth and professional.
Looking forward for my next pair.
By the way, the quality is top notch!
March 11, 2025
5 Star service.
5 Star service.
Product delivered as expected, very quickly.
Very happy with the quality and comfort.
February 26, 2025
Just perfect !
March 5, 2025
great quality shoes
great quality shoes, like really great, very well made, nice leather, fast shipping. Glad that I found them.
February 17, 2025
Great quality and beautiful colour.
February 17, 2025
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