Frontier Canada, Frontier America & Frontier Ski Reviews 

74
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Huge thank you to Joanne at Frontier for putting together a great trip to the Rockies for our family. Relatively late notice and with some constraints already in place she did a great job working inte... See more

Rated 5 out of 5 stars

We had a wonderful holiday -we thoroughly enjoyed it all. We were impressed with all the arrangements and organisation you did for us especially linking the ferries and the train which could have been... See more

Rated 5 out of 5 stars

Just back from an amazing holiday to Western Canada and Alaska. Jo went out of her way before the trip to tailor the itinerary to our needs/ likes and all the travel arrangements were meticulously pl... See more

Rated 5 out of 5 stars

Excellent second trip to Big White, and our fourth skiing trip to Canada organised beautifully by Michael. Copper Kettle, although ten minutes walk from the village centre, was ideal - very comprehen... See more

Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Frontier Travel has been selling tailor-made holidays for over 30 years and our small, friendly team of experts can build your perfect holiday to Canada, USA, & South Africa. We use our in-depth knowledge to put together tailor-made skiing holidays in the winter and bespoke itineraries for a summer getaway from fly drives to escorted holidays. From ranching holidays in the USA and around the world, to motorhome holidays across Canada and the USA. Frontier-Canada.co.uk, Frontier-America.co.uk, Frontier-Ski.co.uk, Americanroundup.com.


Contact info

4.8

Excellent

TrustScore 5 out of 5

74 reviews

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4.8

All reviews

(74)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Specialist Knowledge & Experience

Frontier bring specialist knowledge and experience to deliver a 5 star service. Joanne has helped us with two holidays to Canada, to the Rockies, Vancouver and the Great Bear Rainforest in 2022 and to Quebec City and Nova Scotia in 2024. On both occasions Joanne has provided excellent, informed advice and superb organisation of flights, accommodation, transfers and trips/activities. We were able to go through different options to make sure the itineraries absolutely met what we wanted from our holidays.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Specialist Canada Travel Agent

Jeanette was very prompt and professional to arrange our holiday to Newfoundland and Labrador. From our initial enquiry she provided an itinerary and quotation in just over an hour! This was later tweaked, on Jeanette’s suggestions, and booked within four days.
Documentation provided at all stages of the process was clear and precise.
We would, without hesitation, recommend Frontier Travel (especially Jeanette!) and will certainly use them in the future.
Thank you.

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service! Jeanette was instrumental in helping organise this epic fly drive adventure to Newfoundland. My endless questions were always answered promptly and the advice offered on where to stay/stop/visit was invaluable. It was seamless and even when i had questions when i was away about cancelled trips- she dealt with them without it effecting any of the holiday. Streamlined, efficient and professional, and i feel more importantly, with a personal touch.
I will definitely be using again.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Bespoke 16 day Fly drive to Western Canada

Jeanette arranged our Bespoke 16 day fly drive holiday to western Canada for 7 of us. We gave her a budget and basic things we wanted to do/see and she came up with the Holiday of a lifetime. From start to finish Jeanette was brilliant, from organising flights, amazing hotels, Car rental and a 3 day stay at Sundance Ranch. Jeanette also arranged all the trips we wanted to do eg Capilano Suspension Bridge, Peak to Peak Gondola, Flight in a De Havilland sea plane and loads more.
We can not thank her enough for her patience and planning for our amazing trip and answering our numerous questions so quickly.
We would definitely recommend Frountier Travel and we will use them again for any future trips im sure

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Jeremy put together the perfect trip for us. He was on hand to answer all of our queries and couldn't have been more helpful. He made our experience in Canada truly fantastic. We can't recommend Frontier enough.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Frontier Travel Canada - brilliant company

Joanne at Frontier Travel was amazing - great insider knowledge to help us with our trip in RV to Vancouver Island - Joanne arranged the RV - ferry tickets and teh hotel for first and last night.
Always kept us informed
Fabulous holiday - brilliantly coordinated by Joanne at Frontier Travel - definitely recommend

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

The best holiday

I just wanted to say thank you to Joanne for everything she has done for me … I have had the bestest time at the La Reata Ranch… George was a brilliant host and so funny, I’m hoping to return again next year ❤️ … I met some lovely people and lifetime friends, we went to a Rodeo, worked cattle properly and got hands on with everything… none of this would have been possible without the help of Joanne so thank you so much ❤️… Joanne couldn’t have been more HELPFUL and KIND to me and I appreciate what she has done, so again thank you so much ❤️  I will recommend you and use you again ❤️

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

White stallion ranch


Just wanted to message you and say thank you soo much for organising our holiday. Other than the initial panic of our flight being cancelled due to a hole in the side (thankfully they found us another plane quite quickly!) we have had THE best holiday ever. The ranch is amazing and the staff extremely friendly and welcoming. The food (even though I’m vegan) was plentiful and always something for me to eat. The rides were amazing and the wranglers helpful and knowledgeable. My only problem is how am I going to afford to go back next year, because I NEED to go back!! Thank you once again for organising my dream holiday.
Thanks again

May 25, 2024
Unprompted review
Rated 1 out of 5 stars

Very Poor Customer Service

I contacted Frontier and spoke to Jeanette and told her of my plans for a 3 week holiday to Maritime Canada. From the word go, Jeanette's manner was condescending and bullying and her tone shrill. I gave her all the necessary details to begin planning the trip and explained that we were anxious to get the flights sorted out before prices went up too much. It was a complicated scenario as my daughter in Canada is planning to join us for part of the trip but I felt that I provided enough information for Jeanette to deal with my query. She said she would get back to me.That was 5 days ago, and still I haven't heard anything from Jeanette or anyone else at Frontier. I checked out their reviews before I phoned this company, so I am extremely disappointed by their lack of response and also by the attitude of Jeanette. Even my husband, who overheard the conversation, commented on her manner.
Perhaps Frontier don't need the business, but they certainly need to give their staff some training in customer service!

March 11, 2024
Unprompted review
Frontier Canada, Frontier America & Frontier Ski logo

Reply from Frontier Canada, Frontier America & Frontier Ski

Hello Mrs Hicks.

I am sorry you feel you have not received the right level of customer service concerning your holiday query. I do have to refute your allegations however. We take a high level of pride in our excellent customer service, as the many 5 star reviews we have received show. Jeanette herself has been the recipient of lots of great reviews and I wholeheartedly support her. She has worked with Frontier for 10 years and has arranged hundreds of holidays for incredibly happy clients, many of whom have booked several times with her.

I have spoken to Jeanette about your review and she is very upset you feel this way, especially concerning the allegations of bullying which are totally unfounded. You called us on 11th March and your call was passed through to Jeanette. Initially you asked for a flight only booking and Jeanette informed you that we arrange the whole holiday and do not offer flight only bookings. She offered to put together a holiday for you but you wanted to book some parts of the holiday yourself but didn’t know how many nights you required. Of course Jeanette advised that she would need to know that information in order to put the rest together for you. Perhaps that was misinterpreted? After discussion, you did agree how many nights you needed and Jeanette then put a suggested itinerary and quotation together. This was emailed to you the same day, 11th March, at 14:07. That is pretty great service in anyone’s book! Maybe the email has found it's way into your spam/junk folder? Maybe we have the email address slightly incorrect? If you could call us we can check the email address it was sent to.

I do feel your negative review is incredibly harsh and hope you will reconsider it.

Jeremy Timms
Managing Director
Frontier Travel Ltd

Rated 5 out of 5 stars

Great price and great service

Great price and great service. Frontier were excellent, providing loads of useful information for our particular needs especially in regard to our hotel. Clearly very experienced. They were also really patient when we started changing our plans.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Frontier Travel are great

Frontier Travel were great, very responsive and supportive answering my various questions very quickly. They made the whole process of booking our holiday smooth and hassle free. They did what they said they would do, when they said they would do it. The information they sent was clear and helpful. I will definitely use them again for future holidays to Canada.

January 21, 2024
Unprompted review
Rated 5 out of 5 stars

Another memorable trip to Whistler

The staff are really helpful and go the extra mile to find the right package for you . We have used the company 2 years running and have been very happy each time . Smooth transfers and excellent hotel recommendations . I wouldn’t use anyone else to arrange my trip to Canada .

January 27, 2024
Unprompted review
Rated 5 out of 5 stars

Sun Peaks 2024

Michael made the whole experience a breeze!!
We travelled to Sun Peaks as a group of 7. The recommendation of hotel was perfect and resort ideal for our group and beyond our expectations!
After having to make last minute changes which the response was "just leave it with me" and accommodated with no fuss, I cannot have more faith in a company to look after us.
There are many businesses that could take a lesson from these guys. Thank You!!
Look forward to booking for next season

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Our third Canada skiing trip with Frontier!

Just back from our third Canada skiing trip with Frontier.
Michael has dealt with our requests for each trip with aplomb despite Covid.
Where possible he has found us the best deals for accommodation, lifts and kit hire.
His knowledge of skiing in Canada is invaluable, even down to warning us off trying to fly to Castlegar in winter!
We shall be booking next year's trip with Frontier again.

January 18, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Company - Faultless Service

Just returned from a fantastic 10 day holiday in Sun Peaks. For the last 3 years Michael and his team have organised and provided an excellent service with faultless attention to detail to ensure that that our holidays to Sun Peaks have run smoothly from start to finish. We will definitely use Frontier Travel again - I cannot recommend them highly enough.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Powder-tastic

Michael and his team arranged a fantastic two centre stay for us in Fernie and Kicking horse. The pre trip admin was faultless and Michael’s knowledge of the country and ski conditions was greatly appreciated. There was real attention to detail in the holiday pack with all the necessary information for a fabulous , hassle-free trip.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great company! Highly recommend

Great company who delivered an amazing holiday. Couldn’t have been more helpful and accommodating. Highly recommend using Frontier, ask for Michael he was so friendly and helpful!

January 21, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience from Frontier…

Fantastic experience from Frontier travel. Incredibly helpful and friendly and got us the best price to ski in whistler. They know their onions. Really organised company and obviously well ran. The info they sent us through the post in the run up to our holiday was fantastic and made me feel so at ease. They followed up on everything and were an absolute pressure to deal with. Would highly recommend them to anyone.

December 10, 2023
Unprompted review
Rated 5 out of 5 stars

Vancouver and Whistler

We had a trip to Vancouver and Whistler. The team at Frontier Travel were great - they listened to what we wanted from the holiday and found us hotels in great locations. Transfers between destinations were excellent. I had a few issues with the epic pass and Michaels was very good at getting in touch with Vail to sort out the problems.
We'd love to revisit Canada again, and would definitely consider Frontier Travel for planning and booking another holiday.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Make life easy - use Frontier!

We have just returned from a fantastic week's skiing organised for us by Michael at Frontier. Given Michael's in depth and up to date knowledge of all things travel and in particular the Canadian skiing experience, our holiday communications, instructions, flights, transfers, hotel quality and location can't be faulted. Can't recommend Michael and the guys at Frontier highly enough.

January 21, 2024
Unprompted review

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