Frontier Communications Reviews 849

Horrible service. I pay extra insurance on my bill for inside repairs but they still say i have to pay for repairs. Have tried to disconnect their service for weeks and they give me every excuse in the book why they cannot. Have not had internet for over a month and they will not fix it. Can the FCC do nothing about this. I think I would close down.

what went wrong? everything. bad customer service. there is no way of speaking to live rep, system is AI programmed design to hide the managers and employees. This internet provider is a joke they also make hard to have techs service your internet and to cancel good luck their objective is to steal your money by delaying and making you call all these 1800 numbers to delay cancelation. date of install 06/13/2025 have been trying get a hold of sales rep no answer no voice mail set up salesman set was done at wal mart in irving by magaley is you see frontier run not worth your time

This is the 3rd time trying to fly with them they took my money I didn't get on the flight their nasty rude dirty looking employee no costumer service the first time I had to fly back home with another airline after I done payed round trip with them, security told me they do this type of stuff to a lot of people, when I say rude and dirty they are i will never deal with them again they say never say never we'll Never I'll drive before I ever give them or let them take money from me again.

I had Frontier internet service for 1 month. I cancelled because of constant billing errors. I have returned all of their equipment. Frontier is now billing me for at $197.58. I had no contract with them. Frontier took away my sign-up bonus of a $100 gift card without notifying me. Honest company?? I THINK NOT!!!

Take my advice (35+ years in the media) don't rely on Frontier for any type of service. They are awful. I won't go into too many details (the list seems endless) but they seem to like scaring people into paying them after you cancel service. They've been harassing me for money I don't owe them (I have proof): threatening to turn the unpaid balance over to a collection agency. I wonder how many people have paid just to get them off their back. For them, I plan to consult with an attorney about a possible class action lawsuit. I might even contact by friends in the media to potentially expose this to the public. Spread the word if you read this.

I have been trying for 2 days to get a hold of a live person to discuss an account. The frontier.com page never loads. When you try to go through a different way it sends you back to frontier.com and the cycle continues. Trying to call is also a nightmare. Too many automated options that continue in a vicious cycle. I've even been disconnected. I once was able to get into the chat but you only have a chat bot. It never connects you to a representative even when you keep requesting it.

Awful, awful service. Been without service for 24 hours now. Because of outage I can not get a human on the phone it hangs up after reporting outage. Don't do it. I have issues with buffering and lag times with mouths. Find someone else for sure.

Today's issue was trying to get charges reversed on a service that I have never had. Promised a call back which did not happen. I called and was told this takes 3 to 5 days to resolve. I have had multiple other issues including misinformation, incorrectly booked appointments, and problems re-establishing my service at the same address when my home was rebuilt. My wifi is very slow and after multiple discussions with many different people was finally told I have to wait for fiber optic to be installed in my area. No projected date known.
Not sure where the problem lies but have never experienced the level of frustration with any other company that I have from Frontier

I signed up for Frontier’s 7Gbps fiber plan expecting reliable high-speed internet. What I received was consistent disappointment. The speeds advertised were rarely delivered, and my connection dropped far too often to be considered dependable.

What made things worse was the lack of effective customer support. Over the past several weeks, I’ve had multiple outages—some lasting days—with vague or no communication from Frontier. When I called, I was given inconsistent answers: one representative said it was my router, another blamed area congestion, and a third transferred me to a department that never answered. A technician visit was scheduled, then canceled without notice.

During one support call, even the employee admitted—unprompted—that the system has known issues. He offered his name and employee ID freely, which to me, signaled that even their own staff are frustrated and trying to distance themselves from the failures.

This has caused serious disruptions to my work and home life. I pay for a premium plan and expect—at the very least—basic, functional service. After two weeks of continued issues and no resolution, I’m now looking into switching providers, even if it means downgrading in speed just to gain basic reliability and customer service that follows through.

I’m submitting this review in hopes Frontier acknowledges these ongoing issues and takes real, transparent steps to fix them—not just for me, but for others in my area facing the same problems.

Frontier’s fiber installation was a complete disaster, and it wasn’t just my property that was affected. The entire neighborhood is dealing with the aftermath.

My front yard has one of the large Quazite boxes they installed, and now there’s a hole forming next to it. It’s dangerous and clearly due to poor backfilling. Several other yards have similar issues. This is not just shoddy work—it’s a lack of care.

Even worse, a section of our street has been damaged. The boring machine got too close to the surface, creating a raised hump in the asphalt and cracking it. Now we have what looks like a botched speed bump permanently embedded in our road.

It’s painfully obvious that the third-party contractors Frontier uses are left unsupervised. No follow-up. No quality control. Just wreck the place and move on to the next install.

If you’re thinking of signing up for Frontier’s fiber service, be prepared to fight to get your yard—and maybe your street—put back together. Absolutely unacceptable.

Lost Internet on Sunday. Unable to reach a human. Call back Monday and still no humans. Auto system goes through useless attempts to fix system. Then it gives me a four hour appointment window for Tuesday morning. I go to work. Check my phone after a few hours and find Frontier sent me a message saying they fixed my problem and I have two hours to confirm online or they'll cancel my appointment. Nothing like giving you you a chance after they already made a service sppointment. Of course you can't reach a human so online again to make another appointment. They give me the same time as the one that they cancelled. Then I get a message I'll be liable for a $150 tech fee because I didn't confirm. Try again, still no humans to speak with. Constantly glitchy internet, no one can use it if on person in the house is downloading something, disconnects intermittently. Thank God we have Verizon phone service. So I've lost three days of service so far, and you can be sure Frontier won't be offering a credit. It's been garbage internet for years with no customer service.

Let me start by saying we were invited to a 30 day free trial of their new fiber optic internet, DirectTV, and phone bundle. Never got the phone, DirectTV was terrible, and cancelling the internet was a nightmare. Upon cancelling my free 30 day trial with Frontier I was faced with a $50 restocking fee, an early termination fee of $95 and a $60 monthly bill. I’ve attempted twice to speak with customer service only to spend an hour on the phone transferred to 3 different departments only to get disconnected. Upon calling back I was told it would be an hour wait to speak with someone and I could request a callback. I never received a call back. I’ve attempted to “chat” on line with someone but only get a robot. The big question is how is it I’m faced with a $204 bill for a service that was sold to me as a 30 day free trial. Don’t fall for their sales pitch!

As an active-duty service member, cancelling my internet service has been a nightmare. I moved almost a year ago and only found out I was overcharged by Frontier after I already cancelled my service through a text message from a collections agency. Frontier never contacted me about this bill. I have spoken to at least 10 different Frontier customer service individuals and called the collections agency, only to be told by Frontier that because my account is deactivated (which happens automatically when I cancelled my service), Frontier cannot do anything about me being overcharged. The representative I spoke to insisted she could not transfer me to Frontier's department that deals directly with the collections agency, even though it is a department of Frontier, and even though I was previously told by a Frontier representative that Frontier would communicate with the collections agency to remove the overcharge. I wasted hours on the phone and still have this overcharge and have the Credit Bureau saying I am in debt. I am unable to finish my security screening for my professional job because the record shows I have an unexplained debt.

Not to mention the $50 restocking fee is a scam, my internet price increased almost $15 in less than four years for the same plan, and it was unnecessarily difficult to cancel my services in the first place. Frontier clearly does not care about service members because they are fully aware that they are the only internet provider on certain military bases and if we want internet, we must use them and are forced to be subjected to their subpar customer service and hidden fees.

I’ve been without internet service from Frontier for over a week now, and not once have I received a real update—just generic, copy-paste messages. Phone support offers no way to speak to a human, and messages through Facebook lead nowhere.

To make things worse, I asked to cancel my service and was told I still have to pay for the upcoming billing cycle, which starts the 16th—even though I currently have no service.

This level of disregard for paying customers is unacceptable. Frontier needs to be held accountable for poor communication, lack of support, and their refusal to adjust billing for service they’re not providing.

If you’re considering Frontier, don’t. This experience has been frustrating, time-wasting, and financially unfair.

I live in a rural area. Were they don't provide fiber out here. And the Wi-Fi that comes off their box. It sucks you can't play games on it Online competitively and expect to win. Because you're always gonna expect lag.
You can stream okay. But not 2 people as far as if my parents are using a roku. Or something like that downstairs. I can't just watch YouTube or Amazon on my PlayStation. 5 upstairs, let alone expect to actually play a game online while they are streaming on it. Also or if my mom is just on her phone using the WI. Fi, and I'm trying to play a game upstairs. It still wont-work.

they constantly knock loudly and repeatedly on my door, even during business days and hours. I have a no soliciting sign. I am supposed to be able to tell them to take me off their list but they say they don't know how.

I bought into their starting deal, thinking it was going to be good internet. About 2 years into the service with several outages, the price went up by almost double. It was a nightmare to cancel them. I returned the equipment in February and was then sent another bill in May of $300.00 because I didn't return the equipment. I have proof and even after several customer service chats, they still didn't handle my billing issue. Very unprofessional and a disappointment.

Pay for 200 mbs and never go over 180 mbs.
They are scammer on business

Frontier ran new lines to our neighborhood, and we signed up to have it installed. They installed on a Friday afternoon. It was good all night, but Saturday morning was a NIGHTMARE!! My husband tried watching some of his favorite channels and they freeze then the screen turned black. This happened on 6 or 7 channels. So I called our "rep" and since it was Saturday his phone went to VM, I left him a message. It's 24 hours and no response. SO I tried his boss, his goes straight to VM but you can't leave a message. It's a recording telling you "call back during regular business hours. Goodbye" and hands up on you.
We still have other carrier so if we had issues we could hook it back up...BUT frontier cut off the connector and pulled that coax out, so we can't even do that. I Should've made them drill a new hole!!! We have made a few mistakes over years, picking the wrong company, the wrong service etc. But picking Frontier Communication is in the top 2 worst decisions ever made.
Even their afterhour service STINKS!! You never get to a real person. You can text to the CHATBOT.
THE ONLY GOOD THING ABOUT FRONTIER WAS THE FREE PIZZA.

This is actually a good review for Frontier and their techs. My phone line went out 5/8/25. I called Frontier, got the voice mail which set up a same day ticket. It was already noon, and I was skeptical, not believing that they would actually come out same day, because in the past that has not always been the case. Within the hour, a tech called my cell and said they were on their way. They determined the line was out, got in the bucket truck and determined that the failure wasn't in the outside line but internally in the office—and kept me notified. Communication is a wonderful thing. They isolated the cause and fixed it...a most amazing Frontier tech experience. Nice, professional techs who knew their stuff. I want to say it was Jairo and Abraham — and thank you for the excellent customer service in this remote, rural area straddling the border of California and Nevada.