Frontier Communications Reviews 850

Left cable open in my yard 2 weeks after installation.
System crashed within 2 weeks of installation. 4 calls to customer service over 3 days, no one coming to fix it. Support just reads off scripts and can't actually do anything. AVOID FRONTIER.

C/Kathy (couldn't catch the full name tag) at the MCI frontier customer service/ check-in was awesome. I was having issues with my mobile app and activating my TSA pre-check and she got it all figured out for me with ease. She was awesome and had amazing energy and service and deserves props.

I had a very frustrating experience with Frontier. I scheduled my service to be disconnected at the end of the month, but they cut it off two days early—leaving me without service when I still needed it. Despite that, they still charged me for the entire month, which is completely unfair.

What’s worse is that while they had no problem billing me, they refused or were unable to restore the service for the remaining days I had already paid for. It feels like they’ll charge you for anything, but won’t take responsibility when things go wrong.

Customer service only made things worse. They were unhelpful, dismissive, and offered no real solution or accountability. Overall, this company comes across as untrustworthy, with poor communication and billing practices.

I would strongly advise others to be cautious before choosing Frontier.

Signed a 2 year agreement on set price. One year in and they have already tried to increase it by 20$ . Then want to say it’s for maintaining quality! Should have stuck with spectrum

Frequent outage, no pay back.
Also when I call to cancel, the customer service was saying there’s no prorated charge for 2 weeks, and made me cancel earlier. Then when I called back, they actually have prorated charge but it’s too late to change it-customer service is not trained in unity-

Yall seriously take way to damn long to fix internet outages. I would like to just carry on with my day but no I can’t because someone won’t god damn restore my internet!!!!!!

I had frontier for 5 weeks. I switched from spectrum who I had for 10 years! The only reason I switched was because frontier was supposed to having wider coverage which I needed for my outdoor security cameras. Within the last 5 weeks of having frontier, I have had MUTLIPLE outages. To top it off, when calling frontier support, I could not get a hold of a real person to help me. The automated system was very frustrating and wouldn't transfer me to a live person. I had to search "cancel service" to call sales and have them transfer me to IT to get the issue resolved. I spent over an hour on the phone with IT, unplugging, plugging in modems and fiber box. Finally, service was working after over an hour and at the end of the call the IT representative decided it was time to try to sale me another device that would offer coverage when service went out, for an additional 25$ a month.... the reason I went to frontier was for wider coverage for the same cost of spectrum so of course I switched. The IT representative also tried offerering me Spyware services for an additional 6$ a month. I'm explaining this because it shows the companies motives which is "to make a sale"... This should have NEVER been offered after spending over an hour trying to figure out the internet. Why would anyone try to keep customers on the phone for an additional 10 minutes to try to make a sale. This was a very frustrating way to start the day! I need reliable coverage because I am a fulltime student who does a lot of online work. Most importantly, my autistic son has a camera in his room that I watch overnight which needs wifi to work. He has meltdowns and needs me to be able to hear him so I need reliable wifi! Overall, I would NOT recommend frontier unless you want to spend 30 minutes trying to get a hold of a real person to talk too and if you want to spend an hour trying to fix the internet YOURSELF and never have the option of having a technician come and resolve this for you. I never experienced these issues with spectrum so I am going back to spectrum. ALSO THEY CHARGE A 50$ RESTOCK AND REFURBISH FEE FOR EQUIPMENT WHEN YOU RETURN EQUIPMENT LOL! I got frontier because a sales rep came to my door and offered me "a dream of better services for the same price with NO LOSS IF I CHOSE TO GO BACK TO SPECTRUM BECAUSE SUPPOSEDLY THE FIRST 3 WEEKS WERE FREE. 🙃 Instead, they are charging 50$ to restock equipment. Spectrum DOES NOT charge this fee. I know because I cancelled with spectrum to come to frontier and I was not charged this kind of fee. I was recommending frontier to family and friends over spectrum and I regret that now. Because of my experience, I will be posting on every post where people are asking what kind of coverage they should get, I will most definitely be telling me to STAY FAR AWAY FROM FRONTIER. I am copying and pasting this review to every review place I can as well as social media platforms. I want to let others know that this company is not trustworthy and does not value their customers

FRONTIER SUCKS

They are completely incompetent with terrible customer service. They somehow suspended my account on 18 March for $9.99 that was DUE by April 2nd. I was enrolled in autopay and the bill wasn’t due for 2 weeks. No phone call or any warning of turning off service. Called customer service to be told it was turned off due to FRAUD.. but couldn’t answer why. Called again same day.. told it was not fraud, it shouldn’t have been turned off because account wasn’t delinquent. Was told they would restore the account that day in the morning. Get home from work.. no internet. Call again.. no order was put in to restore account. Talk to two different people, get the whole run around again.. told they are restoring it tonight, wait 24hrs. Told them the next person I speak with will be in regards to canceling service. Complete sh*t show. They don’t appear to know or care what they are doing.. highly recommend looking elsewhere for service!

Signed up for this because of the un breakable WiFi as I have some one that lives with me works from home.well it DID NOT WORK!!!.she doesn’t have to worry about it anymore she was fired.i was promised this would not happen .she has 3 kids to take care of.trusted them and that was a huge mistake.bright house never let us down like that.they caused a loss of good income for months i am beyond disappointed.i deal with a lot of customers in my industry on a daily basis and will tell them about my experience every chance i get if not some how corrected and write as many negative reviews as possible.you let us down in the worst way

Do not sign up for direct debit - they will continue to bill you even after you cancel service. You'll call their billing and customer service and all you will ever get is an automated message to log into your account to review (which there is nothing left of).

If you’ve ever wondered what it feels like to be trapped in a never‑ending sales pitch while your actual problem slowly gathers dust in the corner, Frontier Communications has you covered. Calling them is like entering a game show where the only prize is disappointment. Before you can even say “my internet is down,” they hit you with nine different upgrade offers, because nothing says “we care” like trying to sell you premium service when they can’t even keep the basic one alive. Customer service? Imagine a maze where every turn leads to another person who “totally understands your frustration” but also “can’t help you with that.” The sales reps could probably sell sand in a desert, but honesty? Not part of the script. And the technicians… oh, the technicians. You take a day off work, wait by the window like a Victorian widow awaiting her sailor husband, and when they finally arrive, they shrug and say, “I don’t know why they sent me, you’re all set.” Then they vanish into the mist, leaving you with the same broken service and a fresh sense of existential dread. As for their promotions, prepare for battle. You’ll spend hours on the phone fighting for something they advertised, only to be told five different versions of why you don’t qualify. By the time you get the discount, you’ve aged three years and reconsidered all your life choices. Frontier isn’t just bad, they’re a full‑time hobby of frustration. Save yourself. Choose literally anything else, including carrier pigeons.

I am a new customer, and I think I am not being hasty in my review of Frontier when I say this.

Customer service is horrible. I am still on the introductory rate, God forbid I have a problem, but I don't receive bills, or notifications. I am signed up for paperless, so it would be logical to assume I would get a reminder (they are a communications company and have this ability to send out bills, am I right?) . What I get once a month is a text message the day after the bill is due, telling me I am late. This will follow with late fees, and reconnect fees when they start disconnecting me. I'm waiting for that next.

I received a bill for my first month, and nothing since. I spoke with a rep last month, I asked her if this is how they do things, she said I should recieve bills and to contact them if it happens again. It happened again. The customer service line and chat are all AI now, and they simply do not address the question, then end the call.

How is this good for business? I guess it doesn't matter, there are only two companies in my area. Its choosing bad or worse, but which is which? I see Frontier is a Verizon company, and I've dealt with Verizon in the past so this isn't at all a surprise to me.

Poor customer service, flaky connections, and very expensive.
The company focuses on the helpless in rural areas - read monopoly with no choice and gouges them. I would not use their services ever.
With Starlink available pretty much everywhere, I hope they put Frontier out of business.

Tired of not getting what i pay for. Didnt even get the promised return call. Internet out at least once a week for hours. They claim not their fault, but always comes on after a call. Today the gal tells me that i might need to update terms of sevice to get it up and running. Hmmmm did that when i signed up. Bill went up twice in a year totaling 21 dollar increase. ... must be the pairing with verizon. Still dhl service. Its crap. Like every utility, they raise the price but dont improve the infristructure. Run away screaming. Ive been a customer for 23 years and this is how they treat me. Im out

Metronet came through our neighborhood last year, brought a directional boring machine, and did the job right. This outfit, Frontier, hired every low pay employee they could muster and started digging holes every 20' through every yard in the neighborhood. NOBODY wants this! Take your garbage service, amateur install, inferior product and shove it up your...

I have had this service for 4 months and thus far I have had to call every single month to correct my bill. I am being overcharged every month. The most useless and untrained employees I’ve ever dealt with! They lie to you and tell you they fixed your account and it never is. I’ve wasted over an hour with each phone call for their incompetent employees to not do their jobs! If they don’t have an answer they just make one up! Wish I could get a “work from home customer service” job where I don’t have to do anything. Tired of giving them my money. I’m looking into Starlink!

I attempted to become a Frontier customer, but I never even made it to the point of receiving service. The experience leading up to installation was so frustrating and aggressive that I chose to walk away entirely.
Frontier’s sales and customer service tactics felt sleazy, pushy, and manipulative. Before I ever had an account or a technician scheduled, I was already being pressured, misled, and bounced between departments that contradicted each other. Anyone who isn’t extremely headstrong or assertive could easily be taken advantage of by the way their teams operate.
No company should treat potential customers this way, and something needs to be done to protect people who are more vulnerable to high‑pressure or deceptive sales behavior. Based on my experience, I do not recommend Frontier Communications to anyone due to their immoral business ethics.

If you can,stay away from Frontier. 1star is because that’s the lowest Google rating, not my lowest rating. 1st, internet service is not stable, outage once per week. 2nd, when I cancel it, it keeps charging monthly fees. I called 2 times to stop it. 3rd, I shipped their equipment back, confirmed with tracking number,the technician claimed she had the tracking number in the system. 4 months later, I received bill from collection company, saying I they didn’t receive the equipment back. I called, they claimed they didn’t have tracking number and they never received the equipment. UPS only keeps tracking for 120 days, as soon as the tracking expired, they sent me the bill and played this game. I will try to file a lawsuit

Absolutely horrible company policies, resulting in poor customer service. Examples: I work from home and had no trouble at all with constant connection throughout my house with multiple devices running concurrently. My kids went to college, so I down graded from the very best service to the next level, and was told I needed a booster to assure uninterrupted connection throughout the house. Against my better judgement, I allowed it. Once it was installed, my wonderful service declined tremendously. With only one device running, service began dropping frequently. I called to cancel service. The agent was incredibly rude and cut off my service a day early. I believe that was intentional. She informed me there was a $20 restocking fee for that booster, but I was billed for $54.13 and am told that's the current restocking fee!!! Upon reaching out to customer service, I was transferred to a live agent who simply copy and pasted patronizing AI responses. I know it was actually person, b/c at one point he accidentally pasted the entire AI conversation. Policy and customer service are absolutely unacceptable.