Had not heard of this liquor vendor, but took a chance as a referral from my local wine supplier. MY PURCHASE WAS FLAWLESS ! . . . hard to locate my favorite Bouborn . . . price very reasonab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very happy with the allocated bourbon we’ve been able to order from FrootBat. Packaging has been super and arrivals on time. Customer service has gone beyond expectations with reaching out and making... See more
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I like the option of having your order delivered to your house, which requires a signature from someone over 21. The other option is picking up your order at FedEx store. Not being able to work from... See more
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Great experience! After placing my order I emailed them with a question - they responded very quickly. Afterwords they followed up to confirm everything was okay. I was also impressed that every bottl... See more
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Company details
Written by the company
Frootbat is a specialty online marketplace for bourbon, scotch, world whiskey, wine & other liquors. Our mission is to make hard-to-find spirits easy-to-buy, sourcing and supplying any bottle, anywhere. With over 25,000 products in stock, we have quickly become one of the world's most comprehensive online liquor retailers. Our number one focus is making liquor easily accessible to our customers, providing a best-in-class customer experience. We believe that the best form of advertising is word of mouth, and as such we're constantly trying to improve all aspects of our offering, whether that be expanding our product range, moving into new and exciting markets or listening to feedback and improving our customer experience. Welcome to Frootbat!
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- orders@frootbat.com
- frootbat.com
Free Shipping Offer
4.6
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Frootbat
Hi Christopher,
Thanks so much for the great feedback! We’re really pleased to hear that your order arrived quickly and that the packaging kept everything safe during transit. It’s great to know everything reached you in good condition.
We truly appreciate your support. Enjoy your bottle, and thanks again.
Best regards,
Frootbat Team
The company was great
The company was great. I suggest you don’t use FedEx for deliveries. They did not follow the instructions of having the package signed for. They left it outside the security door where anyone could have pick it up.
March 9, 2026
Reply from Frootbat
Hi John,
We are glad to hear you had a great experience with our company, but we sincerely apologize for the lapse in service regarding your package.
We're sorry to learn that the signature requirement was ignored and that your order was left in an unsecured area. We provide these specific instructions to ensure your purchase arrives safely, and we will be following up with FedEx immediately to address why our protocols were not met in this instance.
Your feedback is incredibly helpful as we continuously evaluate our shipping partners to ensure they meet our standards for reliability.
We appreciate your business and your help in making our service better. Please don't hesitate to reach out if there is anything else we can do to assist.
Best regards,
Frootbat Team
Reply from Frootbat
Hey William,
This made our day! We believe you shouldn't have to choose between quality, price, and service. Thank you for recognizing our team's hard work—we'll be sure to share your feedback with them!
All the best,
Frootbat Team
Reply from Frootbat
Hi Christine,
Thank you so much for the feedback! We know how exciting it is to get your order quickly, so we make fast shipping a top priority.
We're glad you’re loving the products! Let us know if there's anything we can help you with!
Best,
Frootbat Team
Reply from Frootbat
Hi Pete,
Thanks for the 5-star feedback! We’re glad to hear you enjoyed the bottle of Scotch. There’s nothing better than finding one that really hits the spot. We appreciate you sharing your experience and hope to help you discover more great bottles in the future.
Warm regards,
Frootbat Team
I made my first order that was not…
I made my first order that was not going to have any shipping or special packing costs… but I was charged for them I want a refund of those moneys
February 28, 2026
Reply from Frootbat
Hello Rick,
We’re really sorry to hear about this and understand how frustrating it must be to see charges that you weren’t expecting, especially on your first order. That’s definitely not the experience we want for you.
For us to review this properly and check what may have happened with the shipping or packing charges, we recommend reaching out to our Customer Support team (orders@frootbat.com) with your order details. They’ll be able to look into the charges and assist you further, including reviewing any refund if applicable.
We appreciate you bringing this to our attention and hope we can get this sorted out for you as quickly as possible.
Best regards,
Frootbat Team
It was great finding hard to locate…
It was great finding hard to locate bottles and then have them delivered to your house
March 7, 2026
Reply from Frootbat
Hello Stephen,
We’re so glad to hear that! One of our goals is to help customers find those hard-to-locate bottles and have them delivered straight to their door without the hassle. Thanks for sharing your experience with us. We really appreciate your support and hope you enjoy your bottles.
Cheers!
Frootbat Team
Awesome customer service
Quick delivery and Quick to answer any questions if needed! Thanks!
March 1, 2026
Unprompted review
Reply from Frootbat
Hi Austin,
Thanks so much for your kind words! We’re really glad to hear that your order arrived quickly and that our team was able to respond promptly when you had questions. Providing fast service and helpful support is always our goal. We truly appreciate your support and hope to assist you again soon.
Kind regards,
Frootbat Team
Service was great
February 24, 2026
Reply from Frootbat
Hi William,
That’s exactly what we love to hear! We aim for great service every single time, and it’s wonderful to know we met your expectations. Thanks for the support.
All the best,
Frootbat Team
Fast and courteous customer service
Fast and courteous customer service. Very good updates on purchases and arrival times!
March 3, 2026
Reply from Frootbat
Hey Elizabeth,
Thank you for the kind words! We believe you should never be left guessing about your order, so it’s wonderful to hear you appreciated the updates.
We'll be sure to share your feedback with our support team—they’ll be thrilled!
Best,
Frootbat Team
Quick delivery!
March 3, 2026
Reply from Frootbat
Hi Brian,
Speed is the name of the game! We’re so glad your order arrived quickly. Thanks for the shout-out, and we hope you enjoy your new purchase!
All the best,
Frootbat Team
STAY AWAY!
STAY AWAY!! I placed a $1,200 order, HORRIBLE EXPERIENCE. One of the 10 high-end wine bottles I ordered, I was told:
"This one is available, but the merchant's supply price was significantly higher."
THEY SOLD IT AT THE WRONG PRICE THEN WOULD NOT HONOR THE ADVERTISED PRICE!!!!
And then for another 5 bottles out of the 10 they forced me to pick equal value substitution replacement bottles due to 'unavailable vintages' or 'out of stock'. THEN, some replacements even had to be replaced. I've been going back and forth for over a month. I wound up canceling my last 2 bottles for my $ back. STAY AWAY!!!!
March 10, 2026
Unprompted review
Reply from Frootbat
Hi Joe,
We sincerely apologize for the multiple issues you faced with your recent order. From the pricing discrepancy to the stock shortages, we realize this has been a deeply frustrating experience for you.
This is not the standard we set for ourselves. Our customer service team is currently reviewing your order history and will be in contact with you directly to assist.
Sincerely,
Frootbat Team
Reply from Frootbat
Hi Robert,
Thank you so much for the kind words! We’re happy to hear everything was great. We appreciate your support!
Please feel free to reach out if there's anything we can help you with.
Sincerely,
Frootbat Team
You had the dirnk that i was unable to…
You had the drink that i was unable to locate at several locations, and the deliver was on time and smooth.
March 1, 2026
Reply from Frootbat
Hello Tracy,
We are so glad we could help you track down that elusive drink! There's nothing quite like finally finding what you’re looking for. We're thrilled to hear the delivery was smooth and on time—cheers to that!
Regards,
Frootbat Team
My purchase was well and safely packaged
My purchase arrived on time, as promised, and well packaged. I will buy from Frootbat again!
February 23, 2026
Reply from Frootbat
Hi Nola,
We’re so glad to hear your order arrived safely and right on schedule! We take great pride in our packaging to ensure every bottle reaches its new home in perfect condition. We can’t wait to welcome you back for your next find!
Warm Regards,
Frootbat Team
Meh. Too long to pick/pack and wrong volume
Meh. Had free shipping so used it to purchase a bottle of Scotch my local liquor stores carry regularly. We were snowed in so it seemed like a decent "test". The price was good relative to what I typically spend.
Took almost two weeks for Frootbat to find a store to supply it (on the opposite side of the country) and it didn't ship for a full two weeks after ordering. For a relatively common bottle of Scotch, this just seems like too long to find a supplier.
Shipping time was reasonable but the bottle that arrived was 700ml rather than the 750ml on the website that I had ordered.
February 7, 2026
Reply from Frootbat
Hi NJ,
Thank you for giving us a try. I’m sorry to hear that the experience didn't live up to expectations, especially regarding the fulfillment timeline and the bottle size.
While we source from a wide network to find the best prices, two weeks to secure a common bottle is certainly longer than we aim for. More importantly, receiving a 700ml bottle when you ordered a 750ml is an error on our part. We would like to thank you for your patience and for accepting our offered resolution regarding the 700ml volume discrepancy. We truly appreciate the opportunity to make things right and hope to provide a much swifter experience for you next time.
We appreciate the honest feedback as it helps us tighten up our supplier network.
Best,
Frootbat Team
The misplaced order of the Rock N Roll Tequila.
I will rate you higher but it took so long for the response to getting my order. I still wondering did my order came in from you. I went on to order the Rock N Roll Tequila from another source. And when I received my order from the orher source they gave me a copy of the order receipt to show that I ordered it. I did not receive a copy of the receipt from you. I will check my bank statements to see if money came out from your service. I would have written a thank you for the service. However, I will continue to do future business with you if need be. I am sure you are a great company. Thank you sincerely customer Karen.
February 20, 2026
Reply from Frootbat
Hi Karen,
Thank you for your honest feedback. We sincerely apologize for the confusion regarding your Rock N Roll Tequila order and the lack of communication from our side. We recognize that we fell short in providing you with the receipt and updates you rightfully expected.
We want to make things right as soon as possible. Our team will reach out to you shortly to verify the delivery status of your order.
We appreciate your patience and willingness to give us another chance. We would love the opportunity to earn those extra stars and provide you with a much better experience next time.
Sincerely,
Frootbat Team
Reply from Frootbat
Hi Joseph,
Thank you so much for the feedback! We’re thrilled to hear you had a great experience with us.
We look forward to serving you again soon. Thanks for choosing Frootbat!
All the best,
Frootbat Team
Easy to order
Easy to order, packed well, in constant contact of were bottle was during delivery.
February 28, 2026
Reply from Frootbat
Hi Thomas,
Thanks so much for your great feedback!
We’re really glad to hear that your ordering experience was smooth and that the bottle arrived safely. Our team works hard to ensure orders are securely packed and that customers stay updated throughout the delivery process, so it’s great to know this made a difference.
We truly appreciate your support and hope to serve you again soon.
Cheers,
Frootbat Team
great price fast delivery
February 24, 2026
Reply from Frootbat
Hi Ron,
Thanks for the 5-star review!
We’re thrilled to hear you’re happy with the price and how quickly your order arrived. We’ll keep aiming to make every experience just as smooth.
Cheers!
Frootbat Team
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