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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the delivery service, noting its speed and efficiency, with many receiving their orders much earlier than expected. People are particularly happy with the products, finding them to be of excellent quality and very useful for baking, making the process easier and more enjoyable. Many feel the products have significantly improved the professional appearance of their cakes. However, some people were dissatisfied with certain aspects of the product and their orders. Issues included the plastic former being difficult to work with or pressing into cakes, and some finding the product not as easy to use as anticipated, requiring more practice. A few customers also reported problems with orders not arriving or receiving items of poor quality, and some were unhappy with the packaging of multiple items.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the product, highlighting its... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the super fast delivery, with some... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the product, calling it "great" and... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the prompt and professional handling... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers find the product makes cake making... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve read both good and bad reviews about Frost Form and their products and though they seem expensive, they are a small yet innovative company, providing the full package of products, recipes, i... See more

Rated 4 out of 5 stars

I had a lot of fun using this kit. I liked the cake cutter best. It was simple to use, like a large cookie cutter, and my cake layers came out perfectly uniform, which is wonderful. The only thing I s... See more

Rated 4 out of 5 stars

Quick delivery which is great Still trying to get it right hopefully I won’t waste any more ingredients. Love the concept and fingers crossed it will work for me. If it does I will certainly buy mor... See more


Company details

  1. Cake Decorating Equipment Shop
  2. Bakery Equipment

Written by the company

A revolutionary patented cake decorating tool to frost your cakes to perfection in seconds


Contact info

4.1

Great

TrustScore 4 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Black print comes off the product after first use

I would avoid this product. After the first use all the black print has come off the product onto my hands and the cake. This isn't safe and it's very expensive - not worth the money. I have emailed the company several times and received no reply.

April 4, 2025
Unprompted review
Frost Form logo

Reply from Frost Form

Hey Amelia, I'm very sorry to hear that happened to you. I had a look into this all our emails are answered at present and from searching your name I can't see anything we received. If you could please email info@frostform.com again or reach out on social media we would be happy to send you a replacement.

Rated 1 out of 5 stars

Expensive for a bit of plastic and metal.

I am very disappointed with this kit. I have been researching Frost Form for a while but its not easy to find out exactly what it does. I thought I could put my cooked 4" cake into the Frost Form base to ice it but that's not what happens. My 4" cake is too big. You have to use the cheap Frost Form metal ring that has no base, with a bit of foil scrunched round the bottom, hoping it won't leak, to bake a 3.75" cake before placing the cake into the Frost Form acrylic base to ice it. So now my expensive 4" pans are useless. Well actually, they aren't, because I won't be using the frost form. If I hadn't ripped the box I would be sending it back.
Overpriced and in my case, useless!

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product , had a little issue but got in touch with frost form and it was sorted straight away, 5* for custom service

March 26, 2025
Rated 5 out of 5 stars

Fabulous customer service!

Thank you Frost Form. I had an issue with one of my base liners, and sent an email. The response was quick and issue resolved straight away. Fantastic customer service, one of the reasons I'm a big fan of this company.

March 27, 2025

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