Thanks for the free of charge upgrade and the excellent after sale/customer exp :) I'll definitely remember your store when in need of something again. Shipment arrived in 2 days! Greetings fr... See more
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The teaching skill at Frozen Palm Tree is outstanding. My 10-year-old son caught rides on his second kite-surfing lesson with Christian. To say he loved every second is an understatement. I was impres... See more
We had one semi private lesson that was very well taught. Wanted to refresh our knowledge and get to know the danish waters. The instructor was super nice and focused on the most important things so w... See more
Company replied
The guys at Frozen Palm Tree are highly knowledgeable about kitesurfing, have a huge passion & drive for it and listen to your needs & the specifics of your request. They will ensure you get the right... See more
Company replied
Company details
Information provided by various external sources
Vores shop startede småt i 2017 og i dag kan vi tilbyde et bredt udvalg indenfor udstyr til vandsport, hvor du er i trygge hænder hele vejen igennem.
Contact info
Prags boulevard 43, 2300, København, Denmark
- info@frozenpalmtree.dk
- frozenpalmtree.dk
4.8
Excellent
304 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would buy again!
Thanks for the free of charge upgrade and the excellent after sale/customer exp :)
I'll definitely remember your store when in need of something again.
Shipment arrived in 2 days!
Greetings from the Netherland
March 26, 2026
Frozen Palm Tree is Outstanding
The teaching skill at Frozen Palm Tree is outstanding. My 10-year-old son caught rides on his second kite-surfing lesson with Christian. To say he loved every second is an understatement. I was impressed by the safety and instruction—and we were blown away by the quality good humans we met in Christian, Christian, Christian—and Christian! Thank you for the amazing memories, Frozen Palm Tree! J&A
June 27, 2025
Unprompted review
Top lessons and gear
We had one semi private lesson that was very well taught. Wanted to refresh our knowledge and get to know the danish waters. The instructor was super nice and focused on the most important things so we could go out the next time on our own. Ended up buying some gear at their shop in Amager where the vibes are super chilled and everybody spent a lot of time advising us to find gear that fits our needs perfectly. Can highly recommend!!
June 27, 2025
Reply from Frozen Palm Tree
Thank you so much, Lotta! We’re really happy to hear you enjoyed the lesson and felt ready to get out on the water on your own. Great that you also found the right gear in our Amager shop – hope to see you again soon! 🌊😊
Very friendly staff
Very friendly staff. They help me to choose what I need and the right size. Thank you
January 4, 2025
Reply from Frozen Palm Tree
Thank you, Maikel! We’re happy to hear our team could help you find exactly what you needed. Hope you enjoy your gear! 🌊🤙🏼
Reply from Frozen Palm Tree
Thank you for your review! We’re pleased to hear that you were happy with the quick delivery and that the product met your expectations. We appreciate your kind words about our service and hope to serve you again soon!
Not the correct quantity delivered.
Not the correct quantity delivered.
Do not respond to email.
July 25, 2024
Reply from Frozen Palm Tree
Thank you for your feedback, and we sincerely apologize for the mistake in your order. It appears your email unfortunately ended up in our spam folder, which is why you didn’t receive a timely response. We’ve since reached out to you and have sent the correct quantity.
If there’s anything else we can do to make this right, please don’t hesitate to contact us. We appreciate your understanding and hope to serve you better in the future.
Reply from Frozen Palm Tree
Thank you for your review! We're glad to hear you were pleased with our fast delivery and the selection of items. We look forward to serving you again
...at it's best
December 30, 2023
Fast delivery and great gloves
December 30, 2023
Reply from Frozen Palm Tree
Thank you for your review!
Product as ordered, delivery a bit slow
Product received in good condition, delivery from Denmark to Belgium, took seven days
October 2, 2023
Reply from Frozen Palm Tree
That's great to hear! We're pleased that your product arrived in good condition, and we appreciate your feedback regarding the delivery time. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your product!
Reply from Frozen Palm Tree
That's wonderful to hear! Thank you so much for your kind words. We're delighted that everything was perfect for you. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. Have a fantastic day! :)
Grate customer service
Grate customer service. Also, products quality etc. is perfect.
August 29, 2023
Reply from Frozen Palm Tree
Thank you so much for your kind words! If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Ordered a kite and foot straps to…
Ordered a kite and foot straps to Germany. Unfortunately the kite was not available. However, they directly messaged me some alternative offers with prices. Thanks for the effort! I declined since I wanted exactly the ordered kite. Anyway, the straps were shipped right at the same day and I received them a short time after.
August 10, 2023
Reply from Frozen Palm Tree
Thank you for sharing your experience!
We apologize for the inconvenience regarding the kite not being available as ordered. However, we're pleased to know that our team promptly reached out to you with alternative options along with their prices. We always strive to find solutions that meet our customers' preferences.
If you ever decide to shop with us again, we'll be here to assist you. If you have any further questions or need assistance, feel free to reach out.
Reply from Frozen Palm Tree
Thank you for your fantastic review! We're happy to hear that you had a super fast shipping experience and that you're happy with the great product you received. We hope to see you soon again!
Super nice and competent team
Super nice and competent team! I really had a great time and will definitely book some more lessons to improve my skills.
May 14, 2023
Reply from Frozen Palm Tree
Thank you so much for your kind words! We're thrilled to hear that you had a great time and found our team to be super nice and competent. See you soon!
Reply from Frozen Palm Tree
Dear Fermin,
Thank you so much for your positive review! We're glad to hear you had a great experience with us.
We hope to see you again soon!
Reply from Frozen Palm Tree
Thank you for your positive review! We're delighted to hear that you enjoyed our service.
We hope to have the pleasure of serving you again soon :)
Reply from Frozen Palm Tree
Thank you for your positive review Laura! We're thrilled to hear that you were pleased with our fast delivery and the quality of our products.
We look forward to serving you again soon.
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