Frozen Palm Tree Reviews 304

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Thanks for the free of charge upgrade and the excellent after sale/customer exp :) I'll definitely remember your store when in need of something again. Shipment arrived in 2 days! Greetings fr... See more

Rated 5 out of 5 stars

The teaching skill at Frozen Palm Tree is outstanding. My 10-year-old son caught rides on his second kite-surfing lesson with Christian. To say he loved every second is an understatement. I was impres... See more

Rated 5 out of 5 stars

We had one semi private lesson that was very well taught. Wanted to refresh our knowledge and get to know the danish waters. The instructor was super nice and focused on the most important things so w... See more

Company replied

Rated 5 out of 5 stars

The guys at Frozen Palm Tree are highly knowledgeable about kitesurfing, have a huge passion & drive for it and listen to your needs & the specifics of your request. They will ensure you get the right... See more

Company replied

Company details

  1. Sailing Store

Information provided by various external sources

Vores shop startede småt i 2017 og i dag kan vi tilbyde et bredt udvalg indenfor udstyr til vandsport, hvor du er i trygge hænder hele vejen igennem.


Contact info

4.8

Excellent

TrustScore 5 out of 5

304 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Would buy again!

Thanks for the free of charge upgrade and the excellent after sale/customer exp :)
I'll definitely remember your store when in need of something again.

Shipment arrived in 2 days!

Greetings from the Netherland

March 26, 2026
Rated 5 out of 5 stars

Frozen Palm Tree is Outstanding

The teaching skill at Frozen Palm Tree is outstanding. My 10-year-old son caught rides on his second kite-surfing lesson with Christian. To say he loved every second is an understatement. I was impressed by the safety and instruction—and we were blown away by the quality good humans we met in Christian, Christian, Christian—and Christian! Thank you for the amazing memories, Frozen Palm Tree! J&A

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Top lessons and gear

We had one semi private lesson that was very well taught. Wanted to refresh our knowledge and get to know the danish waters. The instructor was super nice and focused on the most important things so we could go out the next time on our own. Ended up buying some gear at their shop in Amager where the vibes are super chilled and everybody spent a lot of time advising us to find gear that fits our needs perfectly. Can highly recommend!!

June 27, 2025
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Reply from Frozen Palm Tree

Thank you so much, Lotta! We’re really happy to hear you enjoyed the lesson and felt ready to get out on the water on your own. Great that you also found the right gear in our Amager shop – hope to see you again soon! 🌊😊

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff. They help me to choose what I need and the right size. Thank you

January 4, 2025
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Reply from Frozen Palm Tree

Thank you, Maikel! We’re happy to hear our team could help you find exactly what you needed. Hope you enjoy your gear! 🌊🤙🏼

Rated 5 out of 5 stars

Quick delivery

Quick delivery, product was exactly what I ordered. Very good service.

August 26, 2024
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Reply from Frozen Palm Tree

Thank you for your review! We’re pleased to hear that you were happy with the quick delivery and that the product met your expectations. We appreciate your kind words about our service and hope to serve you again soon!

Rated 1 out of 5 stars

Not the correct quantity delivered.

Not the correct quantity delivered.
Do not respond to email.

July 25, 2024
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Reply from Frozen Palm Tree

Thank you for your feedback, and we sincerely apologize for the mistake in your order. It appears your email unfortunately ended up in our spam folder, which is why you didn’t receive a timely response. We’ve since reached out to you and have sent the correct quantity.

If there’s anything else we can do to make this right, please don’t hesitate to contact us. We appreciate your understanding and hope to serve you better in the future.

Rated 5 out of 5 stars

Fast delivery, great items.

Fast delivery, good selection of items.

June 25, 2024
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Reply from Frozen Palm Tree

Thank you for your review! We're glad to hear you were pleased with our fast delivery and the selection of items. We look forward to serving you again

Rated 5 out of 5 stars

Fast good delivery

Hi,
Otherwise good but, the size was a bit tight.
Thank,s

October 27, 2023
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Reply from Frozen Palm Tree

Thank you for your review!

Rated 5 out of 5 stars

Product as ordered, delivery a bit slow

Product received in good condition, delivery from Denmark to Belgium, took seven days

October 2, 2023
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Reply from Frozen Palm Tree

That's great to hear! We're pleased that your product arrived in good condition, and we appreciate your feedback regarding the delivery time. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your product!

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect! Thanks so much :)

September 25, 2023
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Reply from Frozen Palm Tree

That's wonderful to hear! Thank you so much for your kind words. We're delighted that everything was perfect for you. If you ever need anything else or have more questions in the future, please don't hesitate to reach out. Have a fantastic day! :)

Rated 5 out of 5 stars

Grate customer service

Grate customer service. Also, products quality etc. is perfect.

August 29, 2023
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Reply from Frozen Palm Tree

Thank you so much for your kind words! If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

Rated 5 out of 5 stars

Ordered a kite and foot straps to…

Ordered a kite and foot straps to Germany. Unfortunately the kite was not available. However, they directly messaged me some alternative offers with prices. Thanks for the effort! I declined since I wanted exactly the ordered kite. Anyway, the straps were shipped right at the same day and I received them a short time after.

August 10, 2023
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Reply from Frozen Palm Tree

Thank you for sharing your experience!

We apologize for the inconvenience regarding the kite not being available as ordered. However, we're pleased to know that our team promptly reached out to you with alternative options along with their prices. We always strive to find solutions that meet our customers' preferences.
If you ever decide to shop with us again, we'll be here to assist you. If you have any further questions or need assistance, feel free to reach out.

Rated 5 out of 5 stars

Super fast shipping

Super fast shipping, great product.More of it:-)

June 5, 2023
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Reply from Frozen Palm Tree

Thank you for your fantastic review! We're happy to hear that you had a super fast shipping experience and that you're happy with the great product you received. We hope to see you soon again!

Rated 5 out of 5 stars

Super nice and competent team

Super nice and competent team! I really had a great time and will definitely book some more lessons to improve my skills.

May 14, 2023
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Reply from Frozen Palm Tree

Thank you so much for your kind words! We're thrilled to hear that you had a great time and found our team to be super nice and competent. See you soon!

Rated 5 out of 5 stars

Really nice seller

Really nice seller. Everything ok

March 17, 2023
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Reply from Frozen Palm Tree

Dear Fermin,

Thank you so much for your positive review! We're glad to hear you had a great experience with us.

We hope to see you again soon!

Rated 5 out of 5 stars

Great service

Great service. Top. No complaints. 🏅

February 26, 2023
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Reply from Frozen Palm Tree

Thank you for your positive review! We're delighted to hear that you enjoyed our service.

We hope to have the pleasure of serving you again soon :)

Rated 5 out of 5 stars

Fast delivery and good products

Fast delivery and good products! 🙌

February 26, 2023
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Reply from Frozen Palm Tree

Thank you for your positive review Laura! We're thrilled to hear that you were pleased with our fast delivery and the quality of our products.

We look forward to serving you again soon.

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