Fruugo Canada (CA) - fruugo.ca Reviews 7,417

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product selection, competitive pricing, and efficient delivery service. Many people are happy with the speed of delivery, often receiving their items earlier than expected, and appreciate the constant updates on their order status. The ease of finding desired items and the overall smooth ordering process are also highlighted as positive aspects. However, some customers were dissatisfied with the quality of certain products, describing them as cheap, flimsy, or not matching the advertised description. There were also instances where orders arrived with incorrect items or were poorly packaged. A few people experienced issues with order tracking or communication regarding their purchases, leading to frustration.

What people talk about most

Product

Consumers generally express satisfaction with the product itself. Many reviewers received exactly what they... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the quick delivery times,... See more

Order

Customers had ambiguous experiences with order. While some reviewers praised quick delivery, receiving items... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the top quality of products, noting items... See more

Price

People report positive experiences with price, often finding products at reasonable costs and competitive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shopping experience was pretty smooth. The price was better than any other site for the same title. I think I know why. The quality of the paper and the print job seem cheap. It felt like a budget... See more

Rated 4 out of 5 stars

Given I work in security & am hyper-vigilant about I personal data I NOT only read the privacy policy for FRUUGO I went into corporate ownership & jurisdictions where my data would be held & u... See more

Rated 4 out of 5 stars

I ordered the bacon flavoured turkey tail mushroom power for my dog. It’s too early to tell if there’s any benefits, but I was nervous he wouldn’t like it, as he is extremely picky eater. He loves the... See more

Rated 5 out of 5 stars

Superb experience. My order status was updated by email, constantly keeping me in the loop as to the stage of delivery. The order was delivered sooner than expected. Product was also very competitivel... See more


Company details

  1. #7 of 15 best companies in Online Marketplace
  2. #3 of 4 best companies in Media Company

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo Global Marketplace

Written by the company

Global shopping made local for you!
Available in 32 countries, Fruugo enables you to discover and shop over 8.5m products from hundreds of retailers across the world.
Shop in your language & currency
Fruugo supports 17 languages and 22 currencies across our 32 country marketplaces.

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.ca

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 5 out of 5 stars

Easy to order

Easy to order, great communication regarding delivery and tracking was very helpful.
I would recommend this company.

February 11, 2026
Rated 4 out of 5 stars

Speedy Response

I had never used this site before and the transaction went through smoothly and the order actually arrived earlier than forecasted.

February 12, 2026
Rated 5 out of 5 stars

Superb experience

Superb experience. My order status was updated by email, constantly keeping me in the loop as to the stage of delivery. The order was delivered sooner than expected. Product was also very competitively priced. I'll most certainly place an order again.

February 6, 2026
Unprompted review
Rated 4 out of 5 stars

I ordered 2 items:1 good 1 underwhelming

Given I work in security & am hyper-vigilant about I personal data I NOT only read the privacy policy for FRUUGO I went into corporate ownership & jurisdictions where my data would be held & under what regulatory criterion is thereby utilized....YOU WIN....CANANDIAN is adequate & close to top tier or I would NEVER have purchased anything from your site HOWEVER despite the Canadian connection BOTH items came from MAINLAND CHINA which I tend to avoid if ANY other options are presented

I ordered 2 items:
the 1st item (USB heated 1/2 gloves) was delivered before the notations suggested but was not up to expectations and seemed overpriced for the quality received

the 2nd item (USB NAIL MANICURE SET) was delivered on time & is AMAZING in the comprehensive # of attachments....can be used with & without cord attached....nice well constructed main component....

BTW this bottom DISCLAIMER is GOLD!
"By submitting this review, you confirm it’s based on a genuine experience and you haven’t received an incentive to write it."

January 15, 2026
Rated 5 out of 5 stars

Easy to order

Easy to order, tracking was accurate and the product was exactly as ordered and even get here earlier than expected

February 7, 2026
Rated 5 out of 5 stars

Great Value

Bought a small shower widget that was gonna cost 100 bucks from the EU. Ended up finding on Fruugo for 30. Awesome deal. Took a while to get here but we'll worth the wait.

February 4, 2026
Unprompted review
Rated 1 out of 5 stars

we have not received the ordedr

This order was placed on Jan 2 2026 for weeks all it said was getting ready to ship....then it had shipped ...no delivery notice....then Feb 2 said delivered Jan 21 2025....which it was not....this was a gift for my grandson....he waited every day for it...so trust me it was not delivered...i want my money back it has never arrived...horrible tracking and no customer service.

February 3, 2026
Unprompted review
Fruugo Canada (CA) - fruugo.ca logo

Reply from Fruugo Canada (CA) - fruugo.ca

Hello, 

Thankyou for your review, 

A member of the Customer Care team will be in touch shortly. 

We look forward to assisting you with this issue, 

Kind Regards,

Rated 5 out of 5 stars

My first experience with fruugo.

I wanted to order with Amazon since I didn't know about fruugo,when I tried to put an order fruugo popped up instead of Amazon, I was a little hesitant since I had never heard about it,well I decided to give it a try. I did not regret using it because my package arrived 1 day earlier and all the fears faded away.

February 4, 2026
Rated 1 out of 5 stars

We bought a Glucose Monitor

We bought a Glucose Monitor, with oxygen and heart rate reading. We were looking for a for a Glucose sensor.
one of the 2 batteries were dead.
Its first reading were .9 to .4, I should be dead! cleaned with alcohol still read under 1. Three hours later it read 4.2. 2 hours later it read .9 again. I complained, they froze my account. Not the way to do business !!

February 3, 2026
Unprompted review
Fruugo Canada (CA) - fruugo.ca logo

Reply from Fruugo Canada (CA) - fruugo.ca

Hello,

Thankyou for your review,

I am sorry to hear this.

A member of the Customer Care Team will be in touch regarding this issue,

We look forward to hearing from you.

Kind Regards,

Rated 5 out of 5 stars

Item was as described

Item was as described. I received tracking information, but I was worried when my package was denied from the country of origin because I never received new tracking information. But, the package showed up on the expected date anyway.

January 21, 2026
Rated 1 out of 5 stars

Old Bastards Bourbon Challenge Coin

I ordered the Old Bastards Bourbon Challenge Coin after seeing them on an ad. The ad showed the coin as though they were stamped or etched into an actual coin face. When I receive them, they appear that their coin blanks with stickers put on. They are also shipped in plastic covers to protect them, but the plastic on one of the coins had cracked and rubbed on the coin wrecking the face. This product looks nothing like the ad that I saw, and had purchased them as a present, which I will not be giving due to the poor quality.

January 12, 2026
Unprompted review
Fruugo Canada (CA) - fruugo.ca logo

Reply from Fruugo Canada (CA) - fruugo.ca

Hello,

Thank you for your review. 

We are sorry to hear this. 

A member of our team will reach out to you shortly. 

Kind Regards,

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