Fruugo Norge (NO) - fruugo.no Reviews 17,712

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered mud flaps for my car. Fast delivery, good quality, and everything matched the description. No issues at all. Happy with the purchase.

Rated 5 out of 5 stars

I ordered 2 stuff toys for my sister's bday gift, she absolutely asked this specific toy. Placed an order and hoping it will arrived as soon as possible, gladly it arrived on time before her birthday.... See more

Rated 1 out of 5 stars

Extremly poor service and illegal practices. I placed an order via Klarna. Due to a critical delivery delay of over a month, Klarna rightfully cancelled the agreement and closed the balance to 0.0... See more

Company replied

Rated 5 out of 5 stars

The product is better than expected, although it took a long time to arrive, but maybe not that long, considering the world situation right now. I am planning to order s second one as a spare.

Company details

  1. Online Marketplace

Written by the company

Velkommen til Fruugo en online markedsplass med et stort utvalg av produkter til gode priser: Beauty, Helse, Sport, Mote, Elektronikk, Hjem, Hage og mer.


Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.no

4.2

Great

TrustScore 4 out of 5

18K reviews

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Asks customers to review

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Rated 1 out of 5 stars

Worst company I have ever ordered…

Worst company I have ever ordered something from.

April 27, 2026
Unprompted review
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hello,

Thank you for your review.

I am so sorry to hear that you're not happy with your shopping experience with us.

A member of our Customer Care Team will be in touch to help resolve the issue you have with your order.

Kind regards,

Rated 1 out of 5 stars

Fake product - Sunforgettable total protection face shield

The product I ordered – Sunforgettable Total Protection Face Shield – is fake. I have been using this product for a long time. When I received the item and saw the quality of the cream, I immediately realized that it was not genuine. I compared it with the one I already had, and I have also purchased a brand-new product here in Oslo and compared it with that one as well, to double-check. It is completely clear that this product is counterfeit. The consistency is very different (much thicker and also a different color), and the packaging is also different and strange.

It also took many weeks to arrive, which makes this even more frustrating.

April 27, 2026
Unprompted review
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hello,

Thankyou for your review.

I am sorry to hear this.

Fruugo takes complaints regarding counterfeit products extremely seriously, and we would like to get this matter resolved for you as soon as possible.

Unfortunately, I am unable to locate your order with the information provided.

I have sent a request via Trustpilot for more information, you can fill this out or alternatively you can edit your review to contain your order number or contact us directly at help@fruugo.com

Once we have this information we will be able to investigate this issue further.

Kind regards

Rated 1 out of 5 stars

I never got my package

April 21, 2026
Unprompted review
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hello,

Thankyou for your review.

I am sorry to hear this.

Unfortunately, I am unable to locate your order with the information provided.

I have sent a request via Trustpilot for more information, you can fill this out or alternatively you can edit your review to contain your order number or contact us directly at help@fruugo.com

Once we have this information we will be able to investigate this issue further.

Kind regards

Rated 2 out of 5 stars

fix the delivery address unable

When I completed checkout, I did not find a way to fix the error in the delivery address.

April 12, 2026
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hello,

Thank you for your recent review.

I am sorry to hear that you have not yet received your order.

A member of our Customer Care Team will be in contact with you regarding this.

Kind regards,

Fruugo Customer Care

Rated 3 out of 5 stars

The item came broken

The item came broken . poor packaging

April 4, 2026
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hello,

Thank you for your review.

We are very sorry to hear this.

A member of our customer care team will be in touch very soon to help.

Kind regards,

Rated 1 out of 5 stars

Really bad experience with a fake…

Really bad experience with a fake parfume Baccaret Rouge EDPbought from Fruugo It is not smelling more than one minutte. It is really dissapointing!

March 31, 2026
Unprompted review
Fruugo Norge (NO) - fruugo.no logo

Reply from Fruugo Norge (NO) - fruugo.no

Hello,

Thank you for sharing your feedback with us.

We are sorry to hear this.

A member of the team has reached out to investigate further.

Kind regards,

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