FirstService Residential Reviews 347

This management company is the absolute most corrupt and incompetent organization ever- I’m a psychiatric MD who for the 3 years or so have been psychiatrically treating wounded civilians and military personnel alike - they were literally two steps from death’s door. I didn’t take any not take any money for these services -obviously. Upon returning to NY I found myself in financial straits, because of the services I provided which I felt were my absolute responsibility to my people. So now I’m behind on the maintenance costs - I owe them all of $20,000!!! They sent me not one but TWO certified letters warning me that I’m going to be evicted. Today I made a payment to them for $2500 and have reassured them that they’ll be paid monthly - I literally just got my first paycheck less than a week ago. I’ve signed on with Nation Debt Consolidation, and that’s all I can do. I do not qualify for ANY loans, not even a loan that involves taking equity out of my property. I think this is just egregious. It’s harassment. Has anyone had a similar situation or have any advice for what to do now??? Besides trash the s$&t out of them absolutely everywhere - I see it’s not a new thing. Who threatens an apartment owner with eviction the day of and again the day after Christmas???? What is this world coming too??? Jesus Christ !! I want to puke.

I have been working for FSR for several months now. In my experience, the company takes advantage of immigrant workers and pressures them to do tasks outside the scope of their job descriptions. Many immigrants feel they have no choice but to comply because they want to remain in the country.

The company does not provide RRSPs, dental care, vision care, prescription coverage, or fuel reimbursement or better pay. Even the pay is below the standards.

I was also pressured to get a car for work purposes (travel for company work from one location to another during office hours), and I ended up having to purchase one at my own expense, in addition to other costs. My contract didnt state i needed to get a car. Some of us genuinely feel aligned to work but it is sometimes few people in the management which ruin the corporation and culture.

Moreover, there is a pay disparity. A colleague I am in touch with within the company, who is handling 50 units and has the same level of experience as I do, is being paid more than I am and is not required to have a car. I am handling more units getting paid less and having a car for the company work. why? If these things had been clarified in advance, I would not have joined and would have accepted another offer I had from a different company. I was not able to do that later.

You have no idea what is happening inside the company. To be very specific, people such as Property Managers, HRs and higher-ups (god knows who else) are receiving benefits like fuel reimbursement, RRSPs, dental, vision, etc. It’s one company, but there are different policies for employees. How is that justified? You don’t feel entitled when everyone in the company is treated the same. The thought of not getting anything stems when you ask people around and see how are contracts different.

Attempted to obtain 2026 Payment Book. Long wait and lots of questions from customer service only to be told would have to request ON-Line. Wasted an hour for poor service.

Lazy and non-responsive. Full-time on-site PM had her owner favorites that always got things done. Others like me have work orders six plus months old. She was having work done that was not the associations responsibility keeping invoices under $500 so the board would not notice. The board finally gave them the 30 day opt when they understood the gravity of what was happening with a full time on site manager AND two full-time on-site maintenance men for a community of 166 units.

I am a long time resident at the Cascades in Sarasota. Our property manager, Jessenia Burgos and assistant manager, Guen Gile have been doing a wonderful job. They are both attentive to requests and have been diligent in getting them resolved.
Communication is excellent with weekly updates and emails detailing all the events and news in the community. I applaud their joint efforts to keep the office run efficiently and with professionalism.

They take way to long to respond to simple request. We are renting our house and need approval from the HOA based on percentage of homes rented in our community. It has been 4 days now and we have had no response and we kept being told they are working on the request and even escalated it a few times. It is an absolute frustration working with this company.

Incompetent scamming scumbags is what these people are. Failed to send notice of a special charge, charges arrears and interest, ask them to resend the original email to explain the charge, they did not do that but instead said "email was sent, you failed to open it". So basically instead of providing evidence (which should be easily found and forwarded if it was truly sent) as asked for, they double down and instead accused their client of failing to open this non existent email. Meanwhile they continue to charge interest on the arrears charge that they conjured up. This is on top of just sheer incompetence of their daily operations - scheduled maintenance and cleaning that never happens, miscommunication that completely boggles the mind, and all the whole stellar customer services as exemplified by the aforementioned accusatory tone. The only explanation I can think of as to why they would do aggressively treat their customers is because they are doubling down on their shady practices.

First service residential is a bad actor. They put property managers in place in developments which are run in a corrupt manner to further enforce financial fraud via real estate.
My development has had 4 property managers from FSR in the last 5 years, and they are all the same. None of them know anything about properties or managing buildings. All of them make up fines, which are not violations according to the bylaws, they refuse to present documentation to backup their fine, and they refuse to communicate after threatening a made-up fine. Property managers are negligent, their negligence creating fire and health hazards. Property managers threaten fines when asked to do their job property in regards to said hazards. Property managers lose all documentation provided; each time there is a dryer vent or fire inspection or any other kind of maintenance requiring documentation, they lose it. My current property manager has lost 5 such documents over 3 years, and I’ve had to resubmit them each 3-4 times costing me time and money.

Senior Vice President at FSR (Donna Fiore Donna.Fiore @ fsresidential.com) completely ignores all issues reported directly to her.

FSR is a company that helps corrupt development owners further facilitate financial fraud committed through real estate by putting corrupt lying cheating criminals in place as property managers. This is a bad company. They should be thrown in front of a judge and shut down. You will regret ever having to deal with FSR for anything. Avoid at all costs.

Terrible company - and the person I deal with, Shean Buissereth can not manage a building. The super who lives in our building Mike Marisenovic is even worse than Shean!

Brian Johnson contacted me about his success after leaving First Residential, he worked for the company for a few months, we were amazed of his talent, and all the residents were concerned of his absence. We truly anticipate quality, talent, and professionalism, He catered my sister's wedding of 120 guest, it was amazing, he has his own business Simplicity Desserts & Catering, we are so proud of your continued success and most importantly you are an amazing Executive Chef!!

This company manages my condo association. Recently, I've had to engage them and have found them to be disorganized, uncommunicative, and unresponsive. It's been beyond frustrating trying to resolve a billing issue for a special assessment. NO ONE will help in a meaningful way that solves for the payment. I've gotten delay, runaround, and convoluted answers that do not clearly lead to solution. I was however directed to a site where I was offered a non-specific option to make a generic payment, THAT I HAD TO PAY A FEE FOR, and to ensure it was credited properly, I had to take further action to make sure I sent follow up special message to a person who has been unresponsive. So, pay them extra, and still do the work myself? They have no ability around their payment systems. They cannot create a bill properly, offer a solution to pay it in an alternate way that is clear and straightforward. I called Customer Service and asked for escalation, and they refused. No solution, no recourse. Poor, poor, poor performance. Completely frustrating.

Our water valve has been broken ever since December last year, we've been non stop contacting them about the issue and had a mechanic/plumber come look at the issue. He told us that FS legally is entitled to fixing it and told us he would let the community manager know. Its been a couple months since then and we have no update, they just keep dragging us in circles. They only reach out to hand out fines. Don't get affiliated with this board, money fishers and incapable workers, worst service I have experienced. If I could give them 0 stars, I would.

I typically pay my monthly fee online in a website ClickPay and do not receive paper bills. I have never in 26 years made any payment late. In 2023 I received a bill by US mail for annual insurance. Since this was a new management company for my community I thought this was a separate group within FirstService Residential and mailed a check with the return envelope. Then when paying my monthly fee on ClickPay, one click paid an amount that included that $484 insurance payment. No prior listing of what charges were in the system. No page to review before payment like every other payment site has. Just paid the insurance charge along with the monthly fee. There was no option to cancel the payment or modify it. I was not familiar with FirstService Residential and didn't realize the payment site was a third party. The ClickPay site had no support or even contact information and did not list FirstService Residential at all. I used the "Chat" feature to list my problem and ask them not to deposit my check or to cancel the online payment. No response! I tried several times and finally someone sent me a response with a FirstService contact phone. Calling that phone resulted in "Cannot Accept Calls" I put a Stop-Payment on my check since I could find no other way to stop paying $484 twice. FirstService then deposited my check a week later although their system showed $0.00 due. They then charged me $44 for the Stop-Payment! I finally found the new community manager and disputed this charge. Somehow the community board decided that the $44 was appropriate and that I should have paid the insurance charge twice! I paid it while still disputing it but then was charge a $25 late fee. I complained and was told the matter was closed. I now have $600 in late fees charge monthly on that first late fee! The community board again feels this is appropriate. Someone is getting a kick-back from this new management firm.

Absolutely no support. Phone calls, voice messages and emails go unanswered.

I was on property at Leisure Ville and met with Becky Goldstein. She was so amazing with answering all my questions and concerns. She was so helpful and pleasure to work with.

I am a homeowner in Fort Worth, and for the past two years, our HOA has been managed by FirstService Residential. Unfortunately, my experience with them has been extremely disappointing. Their primary focus seems to be on charging additional interest and reminder fees, rather than providing quality service.
The payment system they use is managed through a third-party platform, ClickPay, which requires homeowners to coordinate between two separate companies just to make payments. On two occasions this year, I was charged late fees and interest despite having auto-pay enabled. The issue stemmed from ClickPay processing the auto payment after the due date through no fault of my own.
When I contacted both FirstService Residential and ClickPay to resolve the matter and request a refund, I was redirected multiple times between departments. Despite clear evidence that the error was on their end, my refund request was dismissed almost immediately, without any proper review or explanation.
The entire experience has been incredibly frustrating, with little regard shown for professionalism or customer service. Homeowners deserve better accountability, transparency, and responsiveness from the companies managing our communities.

In March and May of this year, FirstService Residential mistakenly sent me 2 separate violation letters of adding artificial grass and a sauna to my backyard without permission. It wasn’t us. It was our neighbors. I called, emailed, and wrote a letter via snail mail then I called and emailed again. There does seem to be a lack of communication btwn the call center, employees, and clients. After I contacted Stacey T, Crystal G. And Barbara W, it was finally resolved today, 8/12/25. I am grateful for the thoughtful and caring apology that I received from Barbara W. Her kind words really made my day. She eased my stress of the prospect of having to pay fines for my neighbors violations.

We were told by our roofing contractor that we need to file an ARC with FSR.
The process of finding this allusive ARC form and finding where/how to get it to someone requires hours of trial and error search's. We never did get the form and filing process we needed. I will be attending the next homeowners meeting and will be demanding we look for a better organized company than FSR.

Linda Birdsong did a great job processing the certification for our new tenant.

I was falsely accused, fined $100 and punished to not use facilities at Corkscrew Shores where I live for 30 days, Fs Residential Jon Phillips accused me of berating an fs employee without an ounce of proof. I was provided 3 grainy videos of me sitting at the bar waiting for my food without any audio. I was accused of pounding my fists on the bar and berating staff--all totally untrue. Phillips refused to meet with me three times on the issue. Since I wrote a response for the hearing and di not attend I was automatically judged guilty--without knowledge that attendance was mandatory to have any chance of a fair shot. I will be active in getting them replaced.