FTA Furnishing Ltd Reviews 46

TrustScore 3 out of 5

3.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Possibly one of the worst put together pieces of furniture I’ve ever received. I was told the bed would be delivered a week earlier than it actually did and when it eventually arrived there weren’t an... See more

Rated 1 out of 5 stars

Bed delivery was attempted by a particularly useless driver, then “damaged in transit” and returned to the company. We were told our order would be resent on 21st July. It’s now 3rd August and we have... See more

Rated 5 out of 5 stars

Bought my brother an ottoman storage gas lift bed from here a couple years back, next day delivery, went up no problem, looks great and still going strong! Amazing value for money!! Deffo recommend!!

Rated 5 out of 5 stars

We bought a gas lift small double bed base. Absolutely delighted with it and it took one person 3 hours to make it. Clear instructions provided, beautifully packaged and all parts were there. Spoke... See more

Company details

  1. Furniture Store

Information provided by various external sources

Here at FTA, we have over 20 years of experience in beds, mattresses and home furniture. Starting as a family business, we have not only grown our store locally but we ship internationally too! We are dedicated to providing excellent customer service and great prices on our amazing products. With plenty of past customer service experience, our sales team is always happy to take your call, and even happier to help you with any queries.


Contact info

3.1

Average

TrustScore 3 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saved a fortune by going direct to the supplier

I realised the bed being advertised elsewhere on several well known high street retailers is being supplied by FTA furnishing. Saved a few pounds going direct with them and their service was great, delivering quickly and very well protected packaging. 5 stars from me

February 28, 2024
Rated 1 out of 5 stars

AVOID!!!

If I could rate less, I would. Ordered through wowcher, delivery turned up earlier than scheduled and I wasn’t told, so I missed it. I was then unfortunately taken very unwell and was in and out of hospital for months. Granted this isn’t the companies fault, but also not mine!
Now I’m better, I have tried to contact them multiple times on different days and I am consistently being ignored! So I’ve paid nearly £500 and received nothing. Terrible customer service ignoring me and no contact was ever made about giving me a refund.
Having been ill for so long, I am already down a lot of money and this really isn’t what I needed on top of that. Not to mention the stress of it all.
Absolutely appalling!

March 13, 2024
Unprompted review
Rated 3 out of 5 stars

The service was alright

The service was alright. I received no information about the status of my package after confirmation, even after the delivery time, as stated on their website, had passed. I started to think that it was a scam website. I had to get in touch with the company to check the product's status. They did respond quickly though and were able to give me what I was looking for.

November 13, 2023
Rated 1 out of 5 stars

Ignoring emails and still no product delivered

Bed delivery was attempted by a particularly useless driver, then “damaged in transit” and returned to the company. We were told our order would be resent on 21st July. It’s now 3rd August and we have had 4 emails ignored, and no further word from the company. Will be taking further.

July 12, 2023
Rated 5 out of 5 stars

Great Bed, good price.

The ordering and delivery were completely painless and quick. The bed is solid and really pleasing to the eye. No creaks or squeaks, solidly built.
Very Pleased.

April 17, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look