While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, responsiveness, and courteous demeanor. Many people appreciate the smooth user experience, with a well-designed dashboard and quick updates. The service is frequently described as top-notch, with consumers noting the efficiency and ease of their overall experience, and many have successfully received payouts. However, some customers expressed dissatisfaction with the payment process, citing delays or issues with receiving their profits. A few other people also felt that the company's rules or violation assessments impacted their ability to receive earned funds.

What people talk about most

Payment

Users describe ambiguous interactions with payment. Many reviewers report successful and timely payouts, with... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the support team's speed,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the smooth and friendly service,... See more

User experience

Customers generally report positive experiences with the platform's user experience. Many reviewers praise... See more

Based on these reviews

Rated 4 out of 5 stars

I've received a couple of payouts from FTUK without any issues. They provide some interesting challenge accounts, for very reasonable prices. Their dashboard is good, stats are updated quickly and s... See more

Company replied

Rated 5 out of 5 stars

I've tested several prop trading companies, and this one is definitely one of the best I know! All the rules are clearly and understandably explained, without any made-up rules. What I rea... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company I recently received my second payout !!! Honestly the best prop firms I’ve ever dealt with. If you follow the rules you will get paid . Payouts are al... See more

Company replied

Rated 5 out of 5 stars

Having worked with many prop firms in the sector, I found FTUK to stand out from the crowd. Their mode of operation is top-notch, the scaling program is the best in the industry, and the funded st... See more

Company replied


Company details

  1. Education Center

Written by the company

FTUK offers prop trading accounts for forex & futures markets. Traders can access instant funding, one step & two step evaluations with simple rules and fast payouts. We provide funding up to $6,400,000. Plus, you can keep up to 80% of the profits.


Contact info

3.8

Great

TrustScore 4 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve also started participating in…

I’ve also started participating in their affiliate program, and it’s such a great way to earn extra while trading. Support is great they’re always available and so helpful. Looking forward to hitting the VIP affiliate status

December 1, 2024
Rated 5 out of 5 stars

FTUK is good

FTUK is good! I love their Instant Funding option it’s straightforward and stress-free. The free trial helped me get comfortable with their system before committing.

December 1, 2024
Rated 5 out of 5 stars

FTUK has been amazing to work with

FTUK has been amazing to work with. From the start, their free trial gave me confidence in their platform, and the onestep program was easy to understand. I trade crypto a lot, so having the option to trade on weekends is a huge advantage.

December 1, 2024
Rated 1 out of 5 stars

This company is a total joke

This company is a total joke. They will do whatever they can to avoid making a payout to you. First they will send you a letter saying your account has been breached (when it hasn’t) and offer you a coupon to sign up again at a discount. Then after you call them out they say oh sorry our mistake and reinstate your account. Then you’re accused of copy trading (no idea how) and they offer zero proof of it and terminate your account when it’s time to be paid. They’re an absolute scam, stay away. If you make money, they will NOT pay you

Edit 12/30/24

I have reached out to you and you won’t respond. Again you accuse people of things, close their account and offer zero proof. I can prove everything is legit on my side, there is no way for you to do so.

December 5, 2024
Unprompted review
FTUK logo

Reply from FTUK

Hello there,

Thank you for sharing your feedback. Unfortunately, based on the information provided, we are unable to locate your account.

Please reach out to us directly at support@ftuk.com, and we will promptly address any concerns you may have. We apologize for any issues that may have contributed to your 1-star review, and we wish you all the best in your future trading endeavors.

Kind regards,
FTUK

Rated 1 out of 5 stars

I just register an acc & when i want to…

I just register an acc & when i want to verify my identity but got rejected 'its say Suspected document tampering' But this week I registered two funding websites with the same Identity/data & was accepted and when i contact the support they said i dont need verification before buying any challenge lol

In other prop firms it's not like that, what if there is a problem when I want to withdraw & it is rejected at that time? Wierd

December 13, 2024
Unprompted review
FTUK logo

Reply from FTUK

Dear Ahmad,

Thank you for your feedback. We understand your concerns regarding the verification process. In your case, our third-party system flagged your document for suspected tampering. However, once you contacted our support team, we promptly reviewed your document manually and verified your account to ensure you could proceed without further issues. Please also note that KYC verification is only required before a pay-out and not during the sign up process.

If you have any further questions or concerns, please don’t hesitate to reach out.

Kind regards,
FTUK

Rated 5 out of 5 stars

I’ve tried a few prop firms

I’ve tried a few prop firms, but FTUK is by far the best. The Instant Funding program is a game-changer it’s simple and straightforward, with a static drawdown that doesn’t eat into my progress. I started with their free trial, and it was a great way to test my strategy. The trading platforms, especially TradeLocker, is smooth and reliable. Their team is always available to help. FTUK makes trading feel easy, and I’d recommend it to anyone, no matter where you’re from!

December 3, 2024
Rated 1 out of 5 stars

They don't actually want good traders. They want traders that will eventually fail.

They appear like a trustable company especially when you talk to their support. After speaking to their support SEVERAL times to clarify guidelines I took on one of their 2 step evaluations. I passed both steps very easily and then they rejected me with a vague response saying I violated prohibited trading practices. So let's be clear here. First I talked to them several times before trading. Then there is phase 2. When you complete phase 1 they look at results then approve phase 2 attempt. Meaning phase 2 was APPROVED for attempting. They would not reply and give a clear reason why they rejected me. They don't actually want safe traders that will have results. Like all the prop firms I've seen so far they want someone that will eventually fail. The only reason I am even trying a prop firm is I am unable to trade BTC properly from where I am. So if you can trade somewhere proper that is regulated - do that instead. Don't waste your time like I did. They don't actually want winners as advertised.

P.S. I have all of the correspondence and screen shots of all dialogues. Furthermore do not assume because they reply politely here they are actually a valid functioning company. This is their seller - customer service. When it comes time for things that matter they will lie then fail you. Check other reviews that are negative they all have the similar things in common.

EDIT: Since FTUK replied with their usual polite BS customer service I am replying in kind. I spent 2 weeks with their rules and going back and forth with multiple customer service reps before starting the evaluation.

This is straight from their site's FAQ:
"Can I use EAs and trading bots?

Trading bots and Expert Advisors (EA) are currently permitted at FTUK.
However, they must not be used to trade in certain ways including tick scalping or martingale."

FTUK please learn your own rules and stick by them. You said I used a prohibited bot but it's not a bot and it's not in the public realm in any way so it can't actually be prohibited. Before you decide to say it was either of the other 2 actual prohibited methods please note that 34 seconds to 47 minutes trades are not tick scalping so impossible for that to be the reason. Trades were only placed in 1 direction in 1 market therefore martingale is also out the window. Please learn your own rules and don't waste people's time.

These guys even went the extra step in disabling my login to the FTUK account AFTERI posted this review - not before. Funny.

Instead of replying to my email requesting what my prohibited practices(plural) were, you ignored me after a generic copy paste rejection email. You are replying here where you shouldn't be if you had proper customer service. You reply here because it hurts your pockets from new people giving you evaluation money which is all that you are concerned about.

I've never written one of these before. I literally made this account to expose your nonsense. I hope it helps even 1 person stay away from you.

December 7, 2024
Unprompted review
FTUK logo

Reply from FTUK

Dear Zak,

Thank you for sharing your experience. While we appreciate all feedback, we must clarify certain points regarding your account and the evaluation process.

Our investigation found that you had violated our Terms of Service by using a prohibited trading bot across your evaluation process. This type of automated trading is explicitly against the rules and not one that we can scale to trade more capital. Despite this significant breach, we have still refunded your sign-up fee as a gesture of goodwill.

We pride ourselves on supporting responsible and compliant traders, including those who pass evaluations without prohibited uses. While we understand your disappointment, our strict adherence to the rules is important.

Your feedback is important to us, and we are always working to enhance our services. We wish you success in your future trading endeavours.

Kind regards,
FTUK

Rated 5 out of 5 stars

I have only good things to say about FTUK

I have only good things to say about this company. Their customer service is always on point, both through emails and live chat. There were a few confusing situations with my accounts, but FTUK quickly resolved them, and I have nothing to complain about. The payouts are also on point through crypto.

I will gladly continue working with FTUK!

November 29, 2024
Unprompted review
FTUK logo

Reply from FTUK

Hi there Kristina,
Thank you so much for your kind words. We hope you are doing well with your trading! I'm very happy to see that our customer support attended to your needs promptly and things were resolved swiftly. It is one of the big standouts of FTUK, our customer service department is one of the best in the industry. Glad to have you on the team!
FTUK

Rated 5 out of 5 stars

FTUK, Amazing firm!

FTUK remains an amazing firm and even keeps getting better. Their support is awesome and very responsive.

Great platform and trading conditions as well as quick payouts.

If you are looking for a reliable prop firm that ticks all boxes then look no further , FTUK is the one!

November 22, 2024
FTUK logo

Reply from FTUK

Hey David! Great to hear your feedback. Glad you're happy with the customer support. No question we have worked extremely hard over the summer to massively improve our customer service response times - and it seems to be working. It's so important to get right. It's our goal to provide all Prop Traders with the best customer support. We have the staff, knowledge base and techology to ensure whatever your problem is, we can fix it for you quickly and get you on the right path!

Rated 1 out of 5 stars

Changed the trading platform. Doesn't work with cTrader

I started using Ftuk funding service a month ago using my Ctrader ID. Suddenly I received a message that on November 29, Ftuk will stop working with Ctrader and I must move my funded account to different trading platform which I don't know how to work with.
The company is forcing me to move to another trading platfrom and refuse to refund my payment.

I purchased 2-STEP challenge and already moved to 1-STEP aftter working a month on getting the new challenge!

I will not use FTUK's service again and do not recommend using the service.

October 20, 2024
Unprompted review
FTUK logo

Reply from FTUK

Dear Shahar,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the unexpected changes regarding cTrader. This decision was due to external factors beyond our control, and we understand how frustrating it must be to transition to a new platform after dedicating time to your trading.

We want to reassure you that we are committed to making this transition as seamless as possible. Our team is available to assist you in getting familiar with the new platforms we offer, which are designed to provide a robust trading experience. Additionally, we aim to support you in continuing your journey toward completing the challenge.

Regarding refunds, our policies are aligned with the terms and conditions agreed upon during registration. While we cannot issue refunds for the challenge, we are committed to providing the necessary resources and assistance to help you succeed on the new platform.

We’re sorry to hear that you do not wish to continue with us. Should you decide to give us another opportunity in the future, we’d be happy to work with you to ensure a positive experience.

If there’s anything further we can do to address your concerns, please don’t hesitate to contact our support team directly.

Kind regards,
FTUK

Rated 5 out of 5 stars

Amazing trading dashboard and excellent…

Amazing trading dashboard and excellent customer support service.

October 23, 2024
FTUK logo

Reply from FTUK

Thank you Rosita!
We have been working over the past few months to make our customer support department top tier! And we love our dashboard too. Thank you for your kind words!
FTUK

Rated 5 out of 5 stars

The transparency here is unmatched

The transparency here is unmatched. The rules are clear, and there are no hidden surprises. I’m loving my trading experience here.

October 23, 2024
FTUK logo

Reply from FTUK

Thanks for taking the time to write a review. Great to hear you're enjoying trading with us. We try to keep the account rules really straight forward and simple. Most of the time that traders get into trouble is usually being too aggressive with the leverage. Row it back a bit and the frameworks we have work really well. Good luck with your account!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look