very bumpy project
Bad English knowledge, laziness, bad communication skills, greediness, , insolence as well as incompetence marked the bumpy road of the project
Our idea was to create a video consultation platform for the travel industry.
We have chosen Fullestop over other companies because of their experience in creating such things.
They proposed a good price for desired functionalities. The contract was signed and then we were assigned a project manager who, during the contract, proved to be lacking in communication and English skills moreover has not read the contract. This slowed down the development. In the last phase of the project Fullestop tried to recuperate part of their initial price offering in trying to mark every single requirement as payable out of scope add-on.
To summarize: Fullestop should basically be qualified to do decent work (on paper). But be careful when putting down the requirements as not to miss on evident things (nothing is evident also be aware of the project lead and have it checked in depth through references. Do not expect innovative stuff from their side., their overall customer commitment could certainly have been much better (as to none). For us as customers it was a bumpy ride during which we had to cope with many shortcomings and intransparent behavior from Fullestop side. We never succeeded in creating any sense of urgency in them. Except if it was concerning payments to them. The only thing you can rely on is their greed. This is why we sent them our bill according to contract for the massive project delay
In short: Fullestop is not the place where you get innovations or good customer service. would we work with Fullestop again? absolutely NOT. Their business ethic is clearly out of scope. at the end of the project we ditched Fullestop and their sub-optimal job and handed the m project over for real completion and bugfixing to a professional company who now also does the maintenance and enhancement job. Want to know more? contact us at info (at) expert4travel.com