Fullflowplumbingandheating Reviews 12

TrustScore 2.5 out of 5

2.6

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Company details

  1. Gas Engineer
  2. Plumber

Information provided by various external sources

Fullflow Plumbing and Heating Limited is a trusted, family run, professional firm with some of the most established plumbers working in our team. Based in Edinburgh with over 20 years’ combined experience we specialise in all heating, plumbing and drainage services. When you are looking for a heating specialist it is essential that you find Gas Safe engineers who prioritise safety and high standards. We specialise in all types of central heating systems and plumbing work. All of our engineers hold recognised trade qualifications and are Gas Safe registered. We are proud of our team of engineers and promote best practice in everything we do. To this end we are members of the following professional bodies: Gas Safe SNIPEF We guarantee that all customers receive a quality service from Fullflow Plumbing and Heating Ltd. With our knowledge and experience we can offer the best advice to solve your heating, plumbing and drainage issues quickly and efficiently. With our 20 years combined experience in the industry we are able to provide solutions to most gas heating, plumbing and drainage problems including: General Plumbing Natural Gas Boiler Service Boiler Repair Boiler Installation Boiler Breakdown Power Flushing Central Heating Maintenance Central Heating Upgrade Radiator Installation Vented & Unvented Systems Hot Water Cylinders Warm Air Systems Underfloor Heating Safety Certificates Landlord Certificates Leak Detection Scale Removal Root Removal Planned Preventative Maintenance Pipe Replacements Blocked Drains & Toilets Slow Water Flow Burst Pipes Drainage Drain Lining CCTV Surveys Bathrooms & Kitchens Wetroom Installations Bath & Shower Repairs Leaks & Drips Sinks & Taps Soakaway Installation If you are looking for reliable Gas Safe engineers, plumbers and drainage specialists in and around Edinburgh, please get in touch for a no-obligation estimate. If you would like to know more about the extensive services that we offer just visit our website http://www.fullflowplumbingandheating.com


Contact info

2.6

Poor

TrustScore 2.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 1 out of 5 stars

Poor customer service/communication

Very disappointed with level of customer service. Been a regular customer for several years for boiler service - straightforward. Arrived for boiler fault, disabled the boiler and left us with dripping boiler not working so no hot water or central heating. Promised to return with spare part. 10 days later still no contact, email x2, phone x1 txt x1, eventually email at 13 days to say leg injury and wouldn't be able to do the job - to get someone else. Even with a leg injury you can speak on a phone email or txt. Very disappointing customer communication - would not recommend or use again since no qualms leaving us without heat or hot water.

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Clean and efficient worker

Very pleased with the work carried out by Fullflow Plumbing. We quickly agreed the work required to replace my kitchen tap and on the agreed day the work was carried out quickly and efficiently.
I am very happy with the result and would be happy to call on them again, should I have need of their services.
Thanks for your help.

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

TRUSTED AND RELIABLE CO.This is a trusted and a reliable co…

This is a trusted and a reliable co .where all the staff are very helpful and response efficiently . Reasonable price and highly recommended for excellence service .

July 29, 2021
Unprompted review
Fullflowplumbingandheating logo

Reply from Fullflowplumbingandheating

Hi Sammy

Thank you for taking the time to leave us a review it is really appreciated to get feedback from our customers. Glad you were happy with our service and to hear you would recommend us in the future.

Rated 5 out of 5 stars

Excellent

Excellent, prompt service. Staff were great to deal with, and explained the work required clearly.

April 19, 2021
Unprompted review
Rated 1 out of 5 stars

Shame

Firstly, I’m sure this companies work is professional and to a high standard .
However, to dump commercial waste into a communal bin results in ALL residents being invoiced for an uplift.
Very disappointing to see the two employees fly tip the old boiler etc into the bin store at Slateford Gait .
Rather than take the rubbish in their van.

December 24, 2020
Unprompted review
Fullflowplumbingandheating logo

Reply from Fullflowplumbingandheating

Hi Callum

I appreciate your feedback and would have liked the chance to explain prior to a 1 star review without seeking an explanation as to why the rubbish was disposed of on site.
Firstly let me appogise for the confusion over the rubbish dumped. The rubbish was not of commercial waste but domestic waste. The guys informed me they had a box of rubbish from our clients property which they emptied in to the landfill bin and cardboard in to the recycling as instructed by our client. They also left the boiler at the side of the bins to be picked up by our scrap merchants on them reopening. This was only left today as this was not a planned job for today but an emergency with our client that having hot water or heating. Should this have been a different day we would have removed the boiler from site. All this was done on the instruction from our client.

Thank you for informing us.

Rated 5 out of 5 stars

Reliable professional and high quality standards

Quick to respond. Reliable and professional. Neat and tidy, my bathroom was spotless after they were done. Extremely fairly priced. Highly recommend

April 28, 2020
Unprompted review
Fullflowplumbingandheating logo

Reply from Fullflowplumbingandheating

Thank you Linda. We are happy we could help you during this difficult time. Stay safe.

Rated 5 out of 5 stars

Brilliant

Absolutely amazing company and such brilliant work done. So understanding and professional. Would recommend to anyone.

April 28, 2020
Unprompted review
Fullflowplumbingandheating logo

Reply from Fullflowplumbingandheating

Thank you Kayleigh. We are happy we were able to help you and your family during these times. Keep safe.

Rated 5 out of 5 stars

Friendly and excellent service

Friendly and excellent service, fully recommend Fullflow plumbing to anyone. Thank you for a great service.

December 7, 2019
Unprompted review
Fullflowplumbingandheating logo

Reply from Fullflowplumbingandheating

Thank you. We are happy we could help. Enjoy your new home.

Rated 5 out of 5 stars

excellent

Friendly staff and good workmanship. Thoroughly recommended.

December 5, 2019
Unprompted review
Fullflowplumbingandheating logo

Reply from Fullflowplumbingandheating

Thank you for your review. We are happy we could help.

Rated 5 out of 5 stars

We’ve just had a new shower and…

We’ve just had a new shower and panelling fitted. The job was done on time and the quality of the finish is superb. Very clean and tidy and a pleasure to have in the house - we would definitely use them again.

November 14, 2019
Unprompted review
Fullflowplumbingandheating logo

Reply from Fullflowplumbingandheating

Thank you so much for lovely feedback. It was a pleasure doing your job and we are glad you are happy with the work carried out.

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