I had the pleasure of working with Rachel T. and I couldn't be happier with her! She was professional, attentive and genuinely went above and beyond to help me. She made everything feel easy and str... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Lisa was stellar: friendly, helpful, understanding, efficient, great sense of humor. Package said it was delivered based on tracking info, but it must have landed at a home in another state. Very odd.... See more
Company replied
I've been a Fullscript customer for many years and I continue to receive top notch service from the representatives. They are polite, friendly, helpful. This is something today we don't get too much... See more
Company replied
Hi Emma W., Thank you very much for going above and beyond my expectations with my trip interruption ordeal. It’s been a difficult week including 12 hours driving a rental car to get back home to... See more
Company replied
Company details
Written by the company
Fullscript is a leading platform that empowers whole person care by bringing providers and patients closer together. We provide access to the best, most clinically-effective supplement brands, industry-leading diagnostic tests, and advanced digital tools—all in one place. All so it’s easier for providers to personalize plans, and easier for patients to follow them.
Contact info
360 Albert St., K1R 7X7, Ottawa, Canada
- 1 866 807 3828
- practitioner-support@fullscript.com
- fullscript.com
4.6
Excellent
488 reviews
Replied to 78% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. Prompt delivery. Everything was properly packed including ice packs where needed.
December 15, 2025
Unprompted review
Reply from Fullscript
We’re happy to hear you had a positive experience from service to delivery. Thanks for sharing.
Dishonest Shipping
I paid for priority shipping and the order was not even picked up by the carrier after 4 days. Reaching out to customer support just ended with being told to wait longer. Horrible company and service. Better to just order elsewhere.
December 13, 2025
Unprompted review
Reply from Fullscript
Thank you for taking the time to share this experience, and we sincerely apologize for the inconvenience. Your order should have been shipped much sooner, and we understand how disappointing it was to be told to simply wait longer. We are looking into this to ensure it doesn’t happen again.
Great customer service!
We had a missing item from our package so I messaged through the online chat and spoke with Hailey, who was very prompt, kind and super helpful! Every time we message the customer service, we are met with quick responses and friendly attitudes which we so appreciate!
December 11, 2025
Unprompted review
Reply from Fullscript
Thank you so much for your kind words! We’re sorry to hear something was missing from your package, but we’re glad Hailey was able to help quickly. Our team works hard to provide prompt and friendly support, so it means a lot to hear that you’ve consistently had a positive experience. We truly appreciate you taking the time to share this!
Great service from Curtis!
Great service from Curtis!! I paid for overnight delivery, the package was delivered way late. Curtis helped with a refund and gave me a credit for my next order to cover shipping! Excellent service!!
December 10, 2025
Unprompted review
Reply from Fullscript
Thank you for sharing your experience! We’re sorry your overnight delivery didn’t arrive as expected, but we’re so glad Curtis was able to assist with a refund and provide a credit for your next order. We truly appreciate your feedback and are happy to hear you received excellent service!
Great Customer Service
Hailey E. Was so wonderful and helpful! They're always quick to help with any errors I make (haha).
December 10, 2025
Unprompted review
Reply from Fullscript
Thank you so much for your kind words! We’re delighted to hear that Hailey E. was able to help. She’s always happy to support, and we appreciate you taking the time to share your experience — errors happen to all of us (haha)! We're here whenever you need us.
Shout out to Jade G
Shout out to Jade G. Excellent customer care....patient and knowledgeable. Thank you for your assistance!
December 10, 2025
Unprompted review
Reply from Fullscript
Thank you for the shout-out! We’re so glad to hear that Jade G. provided patient and knowledgeable support. We truly appreciate you taking the time to share your experience, and we’re always here to help whenever you need us!
I had come to dread signing in to my…
I had come to dread signing in to my practitioner account as there was always a password problem that required 15-20 minutes to solve. Jade G got me signed in and more importantly identified and helped me resolve the source of the problem. I really appreciated her help.
December 9, 2025
Unprompted review
Reply from Fullscript
Thank you for your feedback! We are so glad Jade was able to get you logged in and resolve the underlying issue. We appreciate you sharing your experience and are happy we could help make things smoother for you.
Always a good experience
I have been using Emerson and Fullscript for years and they are always super responsive. Recently I talked to Hailey on chat and she resolved my issue in under 10 minutes which is unheard of with most companies.
December 8, 2025
Unprompted review
Reply from Fullscript
Thank you for sharing this! We’re glad to hear you’ve had consistently great experiences with Emerson and Fullscript. It’s wonderful that Hailey was able to resolve your issue so quickly—your feedback means a lot to us.
Fullscript Exceeds My Expectations
My experience with Fullscript has been exceptional! Their customer service has exceeded my expectations!
December 5, 2025
Unprompted review
Reply from Fullscript
Thank you for your review, we truly appreciate it!
Customer service was very quick and…
Customer service was very quick and helpful! I missed a few items in my order and it was too late to update it, so they gave me free shipping so I could order the missing items. Thank you so much!
December 5, 2025
Unprompted review
Reply from Fullscript
Thank you so much for your kind words! We’re glad we could help get everything sorted for you. If you ever need anything else, we’re always here to help! 💛
Bron was most helpful with a problem I…
Bron was most helpful with a problem I was having with registering my updated reseller permit. He quickly got the situation fixed and followed up with both a phone call and an email. It was a win-win for all. He was kind and professional and prompt. I appreciate his service and competence.
December 4, 2025
Unprompted review
Reply from Fullscript
Thank you for sharing this wonderful feedback! We're delighted to hear that Bron was able to resolve the issue quickly and provide thorough follow-up. We’ll make sure he sees your kind words. We truly appreciate your acknowledgment of his professionalism and prompt support!
Wonderful customer service experience
Wonderful customer service experience! Jade G. was prompt, professional, and very helpful!
December 4, 2025
Unprompted review
Reply from Fullscript
Thank you for the kind words! We're so glad to hear you had a great experience, and we’ll be sure to pass your appreciation along to Jade. We're always here to help!
Fantastic customer service
Fantastic customer service! Jade G. was very efficient and helpful!
December 3, 2025
Unprompted review
Reply from Fullscript
Thank you for the kind words! We're so glad to hear you had a great experience, and we’ll be sure to pass your appreciation along to Jade. We're always here to help!
Amazing customer service and large…
Amazing customer service and large inventory of top notch clinician-approved supplements for my patients. So thankful for this one stop shop (better than Amazon for quality control and vetted formulas).
December 4, 2025
Unprompted review
Reply from Fullscript
Thank you so much for your thoughtful review! We're thrilled to hear that our customer service and curated selection of clinician-approved supplements are supporting you and your patients. We’re grateful to be your trusted one-stop shop for high-quality, vetted formulas. Thanks for choosing us!
From what I see they have no customer service
From what I see they have no customer service. Just some stupid Ada chatbot. I was going to place a big order today. Thankfully Amazon has it all. It's a little more expensive, but Fullscript doesn't deserve my business.
December 1, 2025
Unprompted review
Reply from Fullscript
Hi there, we’re really sorry to hear about your experience. Our support team is absolutely here to help, and we never want anyone to feel stuck with only automated assistance. We’d appreciate the chance to make this right and answer any questions you had before placing your order. Please feel free to reach out to us at support@fullscript.com or 1-866-807-3828 (https://support.fullscript.com/), and we’ll be happy to assist you directly. Thank you for your feedback — it truly helps us improve.
Customer service with this company is…
Customer service with this company is impeccable. They have accommodated me in so many ways making my life so much more productive. Thank you Jade G for being so supportive and helpful.
November 27, 2025
Unprompted review
Reply from Fullscript
Thank you for sharing such a thoughtful review. We’re thrilled to hear that our team has been able to support you and make things easier. We truly appreciate you taking the time to reach out.
Account recovery
I had an account with Fullscript and I tried to get back on it. Unfortunately I tried to start a new one which did not work. I first tried to work through with the automated help which suggested dealing with an agent. The person I got to deal with was very helpful and discovered that I had a email address change. Jewel Z. helped solve this issue and got me back in my account. Great work. Thank you very much,Curtis
November 24, 2025
Unprompted review
Reply from Fullscript
Thank you for taking the time to share your experience! We're so glad to hear that Jewel was able to quickly identify the email issue and get you back into your account. We know how frustrating login problems can be, and we’re happy we could help make things right.
We appreciate your patience and your kind words. If you need anything else, we’re always here to help!
My ordering mistake
I was helped by Hailey and I give her 5 stars. She figured out what to do right away. However, not being able to find a phone number or a way to contact someone about my mistake was crazy! I looked everywhere on the website and finally googled how to call Fullscript or how to reach customer service . That is nuts!
November 25, 2025
Unprompted review
Reply from Fullscript
Thank you for sharing your feedback with us. We're so glad to hear Hailey was able to quickly resolve the issue — we’ll be sure to pass along the 5-star praise!
Awesome Service
Awesome, super quick + supportive response from Jade G! Super helpful and understanding in supporting me and my client. Thanks!!
November 25, 2025
Unprompted review
Reply from Fullscript
Thank you so much for sharing your experience! We're thrilled to hear that Jade was able to support you and your client so quickly and helpfully. We’ll be sure to pass along your kind words — they’ll mean a lot to her.
I needed to make a return
I needed to make a return, and Jade was very prompt and detailed in giving me the information as to how to go about returning the product. I appreciated the time she took to make sure that I understood the process.
November 24, 2025
Unprompted review
Reply from Fullscript
Thank you for taking the time to share your experience! We're so glad to hear that Jade was able to provide clear, detailed guidance and ensure you felt confident with the return process. We truly appreciate your kind words — we’ll make sure they reach her.
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