Fun Cases Reviews 3,253

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers had a great experience with this company. Many customers are really happy with the quality of the products, especially phone cases, noting their sturdiness, strong build, and appealing designs. People appreciate the ability to customize items and the wide selection available, often finding the prices reasonable for the quality received. The delivery service is frequently praised for its speed and efficiency, with many orders arriving promptly and well-packaged. However, some customers also mentioned issues with product quality, such as designs peeling off, cases breaking quickly, or screen protectors not adhering properly. There were also occasional concerns regarding order accuracy, with incorrect items being sent or personalized details being misplaced, and some experienced longer than expected delivery times.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the overall... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding products to be a good value,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My case is really nicely printed. I designed and customised the case myself. The only issue I had was it took me 2 weeks for my case to arrive. According to customer service this is due to backlog fro... See more

Rated 4 out of 5 stars

Overall really happy with the case and the quality of it! I got a spider man phone case for my new phone and although delivery did take a little longer than a week I couldn't be more happier with the... See more

Rated 4 out of 5 stars

I ordered a case and there was a longer wait than expected due to a backlog over the Christmas period, which I completely understand — especially as a family-run business. Sadly, the design has be... See more

Rated 5 out of 5 stars

This was my first time ordering from this brand - so I didn’t really know what to anticipate. I was very content and liked my customised accessory from Fun Cases (F1-themed bottle flask). During the p... See more


Company details

  1. Fashion Accessories Store

Written by the company

Founded in 2012, Fun Cases set off on a mission to provide the young teenagers of the world with super cool phone cases, and we're certainly on our way to doing so! Fun Cases is proudly a family run business, with a very hard-working team. We specialise in YouTuber phone cases, being named the home of the YouTuber phone cases. Having sold over 50,000 cases, satisfying hundreds of customers on a daily basis, we're one of the fastest growing phone case & accessory retailer in the UK.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 4 out of 5 stars

Good

Personalisation is good. They need more variety in terms of phone models.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fun cases

Great company, fast delivery, case is lovely, well made and great quality, my daughter is delighted, will use again.

March 16, 2026
Unprompted review
Rated 4 out of 5 stars

Lovely but not practical.

My new case is lovely! But I wish I read the small print. Not able to use contactless, really annoying so I'm not sure how long I'll have the case :( took me time to realise as I was in a shop awkwardly trying to pay . Shame as it's a nice case

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Super speedy ordering process & fast…

Super speedy ordering process & fast delivery too. I ordered a Michael Myers phone wallet/case, the quality is fantastic, I’m so impressed!! This was my very first purchase and it definitely won’t be my last. I think it’s super generous of this wonderful company to also give a discount on a first purchase too. Love that they plant a tree every time an order is placed.just fabulous. Would highly recommend!! Give them a try, you won’t be disappointed.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Buyer beware.

This company sent me the wrong phone case. I asked for a refund and offered to send the wrong one back. After several emails and them telling me a refund will happen once I had sent a photo showing it's the wrong one, they then re ordered the part. These people do not listen or care what the customer says. Im still waiting for my refund

March 16, 2026
Unprompted review
Fun Cases logo

Reply from Fun Cases

Hi Darren,

Thank you so much for taking the time to share your feedback. We’re really sorry for the frustration this situation caused.

Having looked into your order, it seems there was a bit of crossed communication in our emails. At one point a replacement was requested, and at another a refund, which led to some confusion on our side. We completely understand how this would have felt from your perspective, and we’re sorry for any mixed messages.

We just want to reassure you that your refund was processed some time ago, and we also offered a discount as a small gesture of apology for the inconvenience caused. If for any reason the refund hasn’t reached you, please do get in touch with us directly we’d be more than happy to double-check everything for you.

We truly care about our customers and always want to make things right, so we’re really sorry this experience didn’t reflect that. Thank you again for your patience and for bringing this to our attention.

Rated 5 out of 5 stars

Great custom case for my new phone!

I wanted a custom case for my new phone as I had a specific design in mind that I couldn't find anywhere. I'm very happy with the case, it is great quality. The communication around dispatch and delivery was top notch too. Would definitely buy another case from Fun Cases!

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

First of all the designs for the cases…

First of all the designs for the cases are so fun, i have the ladybug one and I'm obsessed! The packaging is fun aswell, most things you buy these days are boring but this is colorful and fun. Also they plant a tree everytime you buy a case. Really glad i came across you guys :)

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

Not at all fun dealing with this…

Not at all fun dealing with this company. Poor information on the product I ordered which meant it wasn't fit for purpose. Shocking customer service. Never again.

March 13, 2026
Unprompted review
Fun Cases logo

Reply from Fun Cases

Thank you for your feedback. We’re really sorry to hear that your experience with us felt so disappointing.

We’re sorry that the product information didn’t meet your expectations and that the item wasn’t suitable for what you needed. That’s certainly not the experience we want anyone to have, and we understand how frustrating that must have been.

We’re also genuinely sorry to hear how you feel about our customer service. We always aim to be helpful, clear, and supportive, so it’s disappointing to know we didn’t come across that way in your case.

We’d really appreciate the chance to make this right for you. If you’re open to it, please get in touch with us directly so we can look into your order and see what we can do whether that’s a refund, replacement, or helping you find a product that better suits your needs.

Thank you again for your feedback, it really does help us improve.

Rated 1 out of 5 stars

Don't bother ordering it'll either be missing or wrong

I placed 2 orders, both with 2 cases and the shock absorbent upgrades. When my first order arrived, both cases weren't the upgraded versions I'd paid for and a couple of days later the second order turned up and had one case with the upgrade added and an empty sleeve where the other case should've been. Now after a week of trying to get in contact with their customwr service I'm not further along to get the issues resolved as I was when I received said orders. Don't buy from them to avoid disappointment

March 5, 2026
Unprompted review
Fun Cases logo

Reply from Fun Cases

Thank you for your feedback, we’re really sorry to hear how frustrating this experience felt.

After reviewing your case, we can confirm that this issue was resolved some time ago and a full refund was issued. That said, we completely understand that the initial problems with your order and the delay in communication would have been disappointing, and we’re very sorry for that.

This certainly isn’t the experience we aim to provide, and we appreciate you bringing it to our attention. Your feedback helps us continue to improve both our products and our service.

If there’s anything further you’d like us to look into, please don’t hesitate to get in touch we’re always happy to help.

Rated 5 out of 5 stars

Amazing company

Amazing company! I’m absolutely obsessed with my phone case and will definitely be ordering more! Super protective, very durable fits perfectly and so many different designs!

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Love

Love my case so much! Gorgeous colours and good quality, very happy.

March 11, 2026
Unprompted review
Rated 3 out of 5 stars

Quality of the product looks okay

Quality of the product looks okay. However not worth what I paid with custom charges. 55euro was my order which quickly became 75 thanks to customs. There for I probably would not recommend buying from here if you dont live in the UK.
Print on laptop sleeve is only on one side. I ordered the cow print for a phone case and the print is kinda fuzzy looking.
Over all with what I paid with customs im disappointed.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

100% Recommended

I ordered a custom phone case from fun cases, it turned out astonishingly well. There was a lovely grip along the edges that feels amazing.The print quality is excellent and the case is tough and very hard to bend. I would 100% recommend this to anyone who asks, however I have heard that if you use a photo and not a sticker they have as an option for the custom ones , you should be careful as the image quality may be reduced. Overall I think that if you are thinking of getting a new phone case, don't go to some boring place, get a high quality one from fun cases.

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

The product looked completely different…

The product looked completely different from the photos. I contacted the company several times about returning it, but they ignored all of my emails and never replied.
Because I ordered from Australia, I had to pay $27 in international shipping to send the item back. Even after returning it, I never received any confirmation or communication about the refund.
I paid $49.99, but they only refunded $45.
This was a terrible experience and the worst customer service I’ve ever dealt with. I will never purchase from this store again.

January 13, 2026
Unprompted review
Fun Cases logo

Reply from Fun Cases

Thank you for your feedback, we’re really sorry to hear how disappointing this experience felt.

We’ve looked into your order and can confirm that your refund was processed in full on our side. We understand there may have been some confusion around the final amount received, and we’re more than happy to take another look with you if anything doesn’t seem right.

We’re also very sorry to hear that you felt your emails weren’t responded to. That’s certainly not the level of service we aim to provide, and we appreciate you raising this with us.

Regarding the return postage, as the order was returned from overseas, this cost unfortunately isn’t something we’re able to reimburse, as outlined in our returns policy. We do understand that this can be frustrating, especially when things haven’t gone as expected.

We genuinely value all feedback and are sorry that your experience didn’t reflect the standard we aim for. If you’d like us to review anything further with you, please don’t hesitate to get back in touch we’d be more than happy to help.

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