Fun Cases Reviews 3,253

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 453 reviews, reviewers had a great experience with this company. Many customers are really happy with the quality of the products, especially phone cases, noting their sturdiness, strong build, and appealing designs. People appreciate the ability to customize items and the wide selection available, often finding the prices reasonable for the quality received. The delivery service is frequently praised for its speed and efficiency, with many orders arriving promptly and well-packaged. However, some customers also mentioned issues with product quality, such as designs peeling off, cases breaking quickly, or screen protectors not adhering properly. There were also occasional concerns regarding order accuracy, with incorrect items being sent or personalized details being misplaced, and some experienced longer than expected delivery times.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the overall... See more

Order

Reviewers highlight ambiguous aspects of order, with many expressing satisfaction with the ordering process,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding products to be a good value,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My case is really nicely printed. I designed and customised the case myself. The only issue I had was it took me 2 weeks for my case to arrive. According to customer service this is due to backlog fro... See more

Rated 4 out of 5 stars

Overall really happy with the case and the quality of it! I got a spider man phone case for my new phone and although delivery did take a little longer than a week I couldn't be more happier with the... See more

Rated 4 out of 5 stars

I ordered a case and there was a longer wait than expected due to a backlog over the Christmas period, which I completely understand — especially as a family-run business. Sadly, the design has be... See more

Rated 5 out of 5 stars

This was my first time ordering from this brand - so I didn’t really know what to anticipate. I was very content and liked my customised accessory from Fun Cases (F1-themed bottle flask). During the p... See more


Company details

  1. Fashion Accessories Store

Written by the company

Founded in 2012, Fun Cases set off on a mission to provide the young teenagers of the world with super cool phone cases, and we're certainly on our way to doing so! Fun Cases is proudly a family run business, with a very hard-working team. We specialise in YouTuber phone cases, being named the home of the YouTuber phone cases. Having sold over 50,000 cases, satisfying hundreds of customers on a daily basis, we're one of the fastest growing phone case & accessory retailer in the UK.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent quality, many options! Would definitely recommend 🤩

I love my fun cases so much! It's such great quality and you can choose many designs, any initial, and colour side with many options for phones! I love it and it's great for the environment as they plant a tree for every order. 5 stars and will always get a case from here instead of Amazon! 🤩

January 9, 2026
Unprompted review
Rated 3 out of 5 stars

Wrong size delivered

I ordered a hoodie and what was sent is disgusting quality and it’s the wrong size. It took about 3 weeks to be refunded so too long. They have apologised and sent a gift card so at least they dealt with my complaint.

January 8, 2026
Unprompted review
Fun Cases logo

Reply from Fun Cases

Hey Fabienne,

I am so incredibly sorry that your experience with us has been so frustrating. It’s never our intention to have a customer feel they’re wasting their morning chasing us.

Please accept my sincere apologies for the delay in your refund. We closed our workshop and office between Christmas and New Year to give our team a well-deserved break, which unfortunately resulted in a bit of a backlog when we returned. I can see that your refund has now been fully processed, though I realise this doesn't change the initial disappointment regarding the quality and sizing of your hoodie.

I have just sent a personal email to you so we can discuss this further and make things right. We really value your feedback as it helps us improve.

Best regards,

Michael Founder, Fun Cases

Rated 2 out of 5 stars

Historically quite good, not sure what’s happened

Historically quite good, but they are milking the hell out of the Xmas/NY period and an order from the 28th of December has even been began its journey it.

I understand there’s a break period, but there not a chance that it should take 4 working days to be point where the product “is almost ready to send” with no fun commitment on dates.

Despite reaching out I’m Being told to be patient everyday, but I’m done.
Another retailer had one here in two days, no requirement for this now.

I can’t fat the quality of their cases (in the past) , but time is a big thing and to be waiting two weeks and find out it’s still not even been sent isn’t good.

A credit chargeback seems to be the only way to get serious attention.

December 28, 2025
Unprompted review
Rated 3 out of 5 stars

Great item., questionable delivery

Whilst I appreciate they are a small business I paid premium delivery and had to chase. It took 3 weeks to arrive on Christmas Eve, making it a stressful time if the item would arrive. I was offered no refund for paid delivery to arrive no later that the 17th December

December 30, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I didn’t even bother. Avoid

I ordered a necklace on 10/12, still hasn’t arrived, sent multiple emails where they blamed Royal Mail (even though Royal Mail has been fine).
My other items that arrived were of poor quality, off centered, white line.
Now I’m not even getting a reply from their email, I’m guessing it’s because I asked for a refund. Avoid

December 10, 2025
Unprompted review
Rated 4 out of 5 stars

Firm were unable to send me the colour…

Firm were unable to send me the colour of top I wanted because of shipment problems but they were excellent at updating me and offering a refund if I wanted plus voucher compensation.

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality phone case

Avoid this company if you want a decent, protective case for your phone. Very disappointed with the quality of the case. Looks and feels very poor quality. I will now have to buy an alternative elsewhere
(Bear in mind you need to pay £3.99 to return any items too.)

December 19, 2025
Unprompted review
Rated 4 out of 5 stars

Ordered a hoody and phone case on the…

Ordered a hoody and phone case on the 11th December. They turned up on the 24th December. The phone case was great but the hoody I ordered wasn't printed well. I contacted them on the 24th December and they have issued a refund for the item on the 6th Jan

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a case for my partner…

Ordered a case for my partners Christmas present and I did leave it late. Got to me within two days of the order.
And it was just as described and even had a personal touch with her initial’s.

December 26, 2025
Unprompted review

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