Me siento estafado
Dear Sir or Madam,
I am not at all satisfied with the service provided by the company from which I rented the car.
Once I returned the vehicle, I was charged on my card (despite having taken out full insurance coverage with you for €250). According to your explanation, this charge was due to a €10 fuel shortage. However, I returned the car in the same condition as it was delivered to me, as I carefully checked the remaining driving range and it was the same as when I picked it up.
In addition to this, I have been charged for cleaning the vehicle because the front floor mats showed marks from my shoes. This charge has been made without my authorization.
Therefore, I am prepared to file a claim with VISA and, if necessary, with the consumer protection authorities.
For the reasons stated above, I am very dissatisfied with the way this situation has been handled. If this is not resolved, I will certainly not recommend your company to anyone.
I hope this complaint and feedback will be taken into consideration, as more than the €28 itself, it is the way this has been handled that concerns me.
I look forward to your response.
Reply from Funchal Drive - Gran Canaria Aeroporto
Dear Joaquim,
Thank you for your message.
We are sorry to hear that your experience did not meet your expectations and fully understand your concern regarding the charges applied.
Please note that any additional charges, such as fuel differences or cleaning, are assessed according to the vehicle’s condition at the time of return and in line with the agreed rental terms.
To assist you in the best possible way, we kindly ask you to contact us at info@funchaldrive.com should you require any additional information.
We appreciate your feedback and remain at your disposal.
Kind Regards,
Funchal Drive Team
