Funding Options by Tide Reviews 1,389

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, often securing funding quickly and smoothly. However, some customers also noted issues with the website not being user-friendly, leading to a frustrating experience for a small portion of people. A few other people also felt that communication could be inconsistent, with some experiencing unresponsiveness after initial contact or receiving excessive spam.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers describing it as first-class, helpful, and... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness and efficiency of... See more

User experience

Customers had positive experiences with the user experience, often describing the process as simple, quick,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Tide’s Funding Options Team was honestly a breath of fresh air. I went in expecting a stressful, complicated process, but they turned it into something smooth and easy. They walked me... See more

Rated 5 out of 5 stars

I asked 3 brokers to secure funding for our expansion plans. One was Portman finance. They were by far the worst. They got me approval from funding crowd & funding circle. I could have applied for tha... See more

Rated 5 out of 5 stars

I am hugely impressed with Petya Petrova, my Business Finance Specialist, one of the better choices I’ve made in a long time. She made the process of obtaining a loan, very fluid, very articulate... See more

Rated 5 out of 5 stars

First class service. Shubman was extremely helpful with the entire process. He responded quickly to my many questions and guided me through. Highly recommend, and it less than 24 hours to get the fina... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Funding Options, now part of Tide, helping UK firms access business finance, working directly with businesses and their trusted advisors. Funding Options by Tide is a leading online marketplace for business finance. We help businesses in the UK find the right funding for their situation – whether they need new machinery, want to boost their cash flow, or buy more stock. We exist because each year, millions of firms don’t fit traditional bank lending. Using online comparison technology, Funding Options makes it fast, easy and transparent for businesses to access the right alternative finance.

We're a business finance marketplace

Written by the company

Simple and straightforward
We know you're busy, so we take the hassle out of finding finance by talking to lenders and doing the right thing for your business.
Technology with personality
With the right combination of our tech and our people, we never take the easy route when it comes to customer service!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional

Very professional, easy to deal with. Nothing was too much trouble. Offered the best deals and advice. Would easily recommend and use again in the future.

March 18, 2026
Rated 5 out of 5 stars

Complete Solution

I would like to thank Kathryn Tolley for communicating between the funding company, seller and myself. She handled the transaction with 100% transparency and confidence. I would highly recommend Kathryn to anybody seeking advice on company finance.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

They had great customer service. Always updated me on the status of my application. Always answered my questions in time .

March 6, 2026
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Can't praise enough!

⭐️⭐️⭐️⭐️⭐️
​If you are a business owner looking for vehicle finance, stop scrolling and just ask for James at Tide.
​Securing the business finance for our new company car (a Tesla Model 3) was incredibly straightforward, but where James truly proved his worth was on collection day. The actual lender made a massive administrative error and attached the £50,000 CHAPS payment to an old, cancelled order number instead of the current one.
​I was physically stuck at the Tesla delivery hub in Manchester, dealing with a rigid "computer says no" automated system that refused to release the car to me. Instead of washing his hands of the situation because the paperwork was done, James stepped up entirely. He spent his entire morning fighting my corner, relentlessly bombarding Tesla's finance and customer service departments with emails, and pulling the exact banking paper trails I needed to force the dealership to hand over the keys.
​It is incredibly rare to find a broker who actually cares what happens after the agreement is signed. James went above and beyond to fix a highly stressful nightmare that wasn't even his fault. Absolutely phenomenal, bulldog-like customer service. Highly recommended.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend for any business…

Highly recommend for any business looking for funding options. Jack Spooner from the sales team at Tide made this process seamless and easy from start to finish and it couldn't of been easier or quicker to get what we were after. Thank you Jack!

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was very good

My experience was very good. The contact at Tide was very helpful and polite. The process was completed very quickly and with a minimal amount of fuss. I would recommend them based on my experience so far.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

There is Still HOPE !!!

I found my account Manager very helpful knowledgeable helpful in sorting out what was somewhat confusing previously.

I definitely appreciate her help and would be doing further business with her Company Funding Options.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

no response

They will stop responding despite you send them 100 emails , all they do is hard check and no response at all

December 9, 2025
Unprompted review
Funding Options by Tide logo

Reply from Funding Options by Tide

Hi there, we're sorry to learn your experience with Funding Options has been less than satisfactory.

We have looked into your case and this has been raised internally. As we value transparency and connection with our customers, we aim to update as soon as we hear anything from our lenders.

Please note that our agent has tried to get in touch with you yesterday and today to discuss this further.

Rated 5 out of 5 stars

Philip from Fnding Options by Tide was…

Philip from Fnding Options by Tide was extremely professional, responsive and supportive throughout the entire funding process.
He took the time to clearly explain each step, was always available to answer questions, and made what could have been a stressful situation feel smooth and well managed.
The support came at exactly the right time for our business, and Philip’s guidance and efficiency made a real difference.
I would highly recommend both Philip and Funding Options to any business looking for reliable and well-structured finance support.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Dealt with Chayan

Dealt with Chayan, who kept me up to date with every step. Responded straight away if i had a question. Great service

December 17, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look