Funkin Cocktails Reviews 3,140

TrustScore 3.5 out of 5

3.4

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, describing them as great for cocktails and noting the good taste of the pre-mixed drinks. Some also found the delivery to be quick and efficient, with useful messages regarding their parcels. However, a significant number of people were dissatisfied with the delivery service, citing issues such as damaged packaging, missing items, and late or unfulfilled deliveries. There were also concerns about poor communication and slow response times from the company's customer service when problems arose. Some customers also mentioned that the product packaging was not secure enough, leading to items arriving battered or leaking.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers praise the great taste, quality, and... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise quick delivery, with... See more

Order

Customers consistently express dissatisfaction with their orders. Many report not receiving their orders at... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praise the great taste and quality... See more

Response time

Consumers express significant dissatisfaction with response times. Many report zero response from customer... See more

Based on these reviews

Rated 3 out of 5 stars

The drink itself is great, love it. Not so happy with the customer services. Was missing 8 cans, but it took me to complain I had not got them and then me being told to provide proof of the part deliv... See more

Rated 3 out of 5 stars

Not the standard I would expect. I ordered 4 pre mixed cartons. 1 was split open and leaking making everything else sticky. All 4 looked battered. One had a short date. I contacted Funkin’. They agree... See more

Rated 3 out of 5 stars

Not communicated with well, was hard to find out how to get in touch with. All seems to have arrived fine eventually though

Rated 3 out of 5 stars

Great product but my last two deliveries were not correct and they had to send the missing items separately. I will probably not order again from them .


Company details

  1. Alcohol Manufacturer
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Bar
  5. Beverage Distributor
  6. Catering Food and Drink Supplier

Written by the company

FUNKIN COCKTAILS are the market leading fruit purée and cocktail mixer brand. With over 20 years of experience working with and supplying some of the best bars and mixologist with our award-winning products, we know a thing or two about cocktails. Recreate bar quality cocktail, with our real fruit cocktail ingredients. Discover more about FUNKIN COCKTAILS and our range of mixers, purees & syrups as well as ready-to-drink cocktail cans and bottles on our website.

Reasons to buy from funkin.co.uk

Written by the company

Our aim is to democratise cocktails - we exist to make ordinary drinking occasions extraordinary. Whether you are out with friends at the bar, socialising at home or having an event, FUNKIN COCKTAILS has the solution for you!
Free Delivery!
Get free delivery when you spend over £60 at funkin.co.uk. Includes cocktail ingredients, ready-to-drink items and equipment!
Wide Product Range!
Whether you own a bar or a restaurant, is hosting an event or simply want to enjoy high quality cocktails at home or with friends, we've got a product suited for the occasion.
Customer Service!
We pride ourselves on our commitment to our customers. If you have questions about our products, your order or simply wish to learn more about Funkin, our customer service team is ready to help you out!
Safe & Secure Payment
We accept debit/credit cards, as well as PayPal, Apple Pay and Shop Pay. for fast, hassle-free, secure payment

Funkin Cocktails Guarantee

Free standard delivery on orders over £50!

We offer free standard delivery when you spend at least £50 on the funkin.co.uk website!

Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I placed an order but never received it…

I placed an order but never received it - after chasing several times before anyone replied they then told me it was no longer in stock. I have been chasing for a refund but can only contact by email as no phone number - sent loads of emails now but no replies and no refund. Will never use again

March 30, 2026
Rated 1 out of 5 stars

Orders never arrived

I am writing regarding my recent order, which unfortunately has not arrived. This is now the second time I have experienced this issue with this company.

In addition, I have made several attempts to contact them via both telephone and email, but have received no response. The lack of communication is extremely disappointing.

On the previous occasion this happened, I was forced to recover my money through my bank due to the absence of support from the company. Despite this, I chose to place another order five months later because I genuinely like the product and find it works very well in my slushie machine.

However, having now experienced the same issue again, I feel let down and have lost confidence in the service. As a result, I will not be placing any further orders.

April 5, 2026
Rated 2 out of 5 stars

Shipment came in 2 deliveries

Shipment came in 2 deliveries - don’t mind that just let me know what’s happening. First parcel had 1 carton squashed and leaking. Emailed customer service to find out where my missing cartons are and to request a replacement or refund. No reply to my email. Posting on here to see if I get a response. I actually love the product - lovely flavours and work really well with our ninja slushy machine. My fav is pina colada.

March 29, 2026
Rated 2 out of 5 stars

Poor packaging

Ordered as part of a cocktail pack through Very, the tetra packs clearly don't travel well as they're all bashed up when I've opened the box, although the outer box is ok so maybe they were like this already and the tetra packs just aren't great, full stop. One carton is also out of date. Don't think I can attach pics here but they definitely won't stand up so even once opened I'll have to lay them on their side in the fridge and hope they don't leak. First time buying Funkin, won't be bothering again

April 2, 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

Disappointed - whilst I regularly enjoy the product having ordered many times previously, some of the cocktail mixes had rather short dates on them - still at full price. I write in to express my disappointment however did not receive a reply either.

March 14, 2026

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