Funnyuglychristmassweater Reviews 

64
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Great customer service and follow up! YES! In spite of errors on OUR side and issues at the receiving address location, you guys were amazing! FunnyUglyChristmasSweater went above and beyond t... See more

Company replied

Rated 5 out of 5 stars

Our family was delighted to find Muppet Christmas Carol matching jammies. We found an old picture online of green plaid jammies and the current season had read and black checkered. I contacted custome... See more

Company replied

Rated 1 out of 5 stars

I ordered a Christmas Sweater from them, because their website said it would arrive in time for our Holiday party. It did not - and they refused to take a return. They claimed every one of their sweat... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the customer support and assistance provided throughout my experience with the site and my order. I spoke with both Julia and Claire who both were incredibly helpful and professio... See more

Company replied

Company details

  1. Clothing Store
  2. Winterwear Store

Written by the company

Funny Ugly Christmas Sweater, established in 2018, is dedicated to infusing your holiday season with humor and joy. Our love for Christmas fuels our mission to deliver top-notch, unique, and amusing ugly Christmas sweaters, sweatshirts, t-shirts, and pajamas, all uniquely tailored for you. We offer Custom Ugly Christmas Sweater for customers to personalize their outfits and rock the holiday parties with funny sweaters! Surely you will find your favorite Christmas sweater at our store, and we are responsive in Customer support team with your concern. Welcome and have fun shopping!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

64 reviews

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1-star

No recent history of asking for reviews

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4.3

All reviews

(64)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company, fun sweater

The John Deere ugly sweater was a fun and original Christmas gift for my husband. It arrived on time and fit perfectly. I would recommend this company to others and would not hesitate to order from them again.

December 21, 2024
Unprompted review
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater

Thank you for your kind review!

We’re delighted to hear the sweater was a hit and that it fit perfectly. It’s wonderful to know you had a great experience, and we truly appreciate your recommendation. We look forward to serving you again in the future! 🎄😊

Warm regards,
Funny Ugly Christmas Sweater Team

Rated 5 out of 5 stars

Communication on shipping during…

Communication on shipping during holidays is so critical and this company lived up to it. The product came on time and was high quality and a big hit at my company holiday party!!!

December 13, 2024
Unprompted review
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater


Thank you for your wonderful review!

We’re so glad to hear the sweater was a hit at your holiday party and that our communication and shipping met your expectations during the busy season. We always strive to provide the best experience, and we’re here to help resolve any concerns or issues if they ever arise.

Your feedback means so much to us—thank you for choosing our sweaters! 🎄😊

Warm regards,
Funny Ugly Christmas Sweater Team

Rated 5 out of 5 stars

SUPER FAST PRODUCTION AND SHIPPING

The team designed, produced and shipped in record time. I needed my sweater in time for my company Christmas party and they went above and beyond to make my sweater on time. HIGHLY RECOMMEND!!!

December 13, 2024
Unprompted review
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Reply from Funnyuglychristmassweater

Thank you for your fantastic feedback Christopher!

We’re thrilled to hear you were happy with the fast production and delivery. Going above and beyond to ensure your sweater arrived in time for your party is what we’re here for! Your recommendation means the world to us, and we look forward to serving you again. 🎄😊

Warm regards,
Funny Ugly Christmas Sweater Team

Rated 2 out of 5 stars

They took money from my account and…

They took money from my account and said that the transaction failed.

Update: They have reached out to me. They are supposedly processing my order. I will update once I receive the sweater, but looking at the reviews on here, it looks like I might not🫤.

Final Update: We received the sweater, but it came in the wrong color. Other than the color, it was exactly what I expected. I wish it didn't have to take me writing a bad review and demanding a refund to get the sweater, but here we are. I would not suggest buying from this company. They have awful customer service that will only respond in the early morning hours (1am-7am). When the initial transaction error happened, I COULD NOT get in touch with anyone. It scared me, and I believed that my money was gone forever. So, if you can over look the customer service issues, and you are willing to fight for what you paid for, you would be okay buying a sweater. Otherwise, I would not suggest it.

December 11, 2024
Unprompted review
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Reply from Funnyuglychristmassweater

Update 8 Jan 2025: Hi Maddie!
My name is Claire - CS Manager. I have checked your order and we shipped out the correct item as you ordered, I'm sorry if there was any misunderstanding happened. We reached out to support with replacement offers but not heard from you yet.

We look forward to supporting you with the issues!
-----------
Hi Maddie,

My name is Emily - Customer Support Team at Funny Ugly Christmas Sweater.

We sincerely apologize for the inconvenience regarding your transaction. We understand your frustration and want to assure you that we value your concerns. Our team has reached out to you via email to address the issue with your order and assure you that your payment has been successfully recorded. Please check your email for further details.

Thank you for your understanding!

Best regards,
Emily
CS Team

Rated 5 out of 5 stars

I'M DELIGHTED WITH MY PURCHASE AND THE…

I'M DELIGHTED WITH MY PURCHASE AND THE SERVICE!!!!!!

My sweater arrived faster than expected, the material is great, and the sizing is in US sizing. I've ordered from other companies and it's always a guess about sizing!

I had a great experience all around and will easily buy with you again!

December 13, 2024
Unprompted review
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Reply from Funnyuglychristmassweater

Thank you for your wonderful review! 🎉 We’re thrilled you loved the sweater, quick delivery, and accurate sizing. We can’t wait to have you shop with us again! 🎄😊


Rated 1 out of 5 stars

Buyer Beware!

I ordered 4 matching pajama sets back on November 17th, I’ve now sent 3 emails and a text to the number they supply and have received no response even though they state a response will come in 24-48 hours. Not sure what the issue is but as of now no customer service at all and no items delivered!

November 17, 2024
Unprompted review
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater

Hi Sean,

We sincerely apologize for the lack of communication regarding your order. We understand your frustration and want to assure you that we never intend to leave customers feeling unheard. Our team has just contacted you via both email and phone to address your concerns and resolve the issue with your order. We are committed to making things right and ensuring you receive your pajamas as soon as possible.

Thank you for your understanding!

Best regards,
CS Team

Rated 5 out of 5 stars

Excellent sweater and service too

Brilliant sweater that my son loved. They went above and beyond in customer service. Although I had express shipping it was still due to possibly arrive too late for my son's event. They were very responsive to my emails though, with friendly support and doing what they could. My son had the sweater for his event and got a lot of compliments on it. Definitely recommend.

December 11, 2024
Unprompted review
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Reply from Funnyuglychristmassweater

Thank you for your kind words! 😊 We're so happy to hear your son loved the sweater and received compliments on it. It was our pleasure to assist and ensure it arrived in time for his event. Your recommendation means the world to us, and we look forward to serving you again! 🎄🎁






Rated 5 out of 5 stars

We received one of the wrong sweaters

We had received the incorrect sweater however once I contacted customer support they responded quickly and are sending the new sweater. Unfortunately it’s going to be late probably for our party I ordered it for but there’s always next year! I appreciate the good customer service and I would definitely order from them again.

December 11, 2024
Unprompted review
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater

Hi Kristie,

Thank you for your understanding and kind words! We sincerely apologize for the mix-up and any inconvenience it caused. We're glad our customer support team could assist you quickly, even if the timing wasn’t ideal for your party. We’re grateful for your patience and are thrilled to know you'd order from us again. We’ll make sure your next experience is flawless! 🎄😊






Rated 5 out of 5 stars

Customer service was great and sweater…

Customer service was great and sweater was exactly as advertised. Would definitely buy from again!

December 10, 2024
Unprompted review
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater

Thank you for your fantastic review! 😊 We're so glad you loved the sweater and had a great experience with our customer service. We can’t wait to have you shop with us again! 🎄🎁






Rated 5 out of 5 stars

This company goes out of thier way to…

This company goes out of thier way to ensure you have the perfect product. These sweaters were a huge hit with out run club! Thank you!

December 7, 2024
Unprompted review
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater

Thank you for your amazing review! 😊 We're thrilled to hear the sweaters were a hit with your run club! It’s our pleasure to go the extra mile to ensure everything is perfect. We appreciate your support and look forward to serving you again! 🎄👟






Rated 5 out of 5 stars

Worry free & dependable

I am absolutely blown away by this company! We live in a time where the customer is no longer always right and most of the time we get screwed by these mail order companies. But not FunnyUglyChristmasSweater, these guys are the real deal! I ordered a sweater and I wasn’t 100% happy with it (there was a little mix up on the sweater color I approved, and without hassle or any problems they rectified the problem and sent me the sweater that I ultimately wanted! They weren’t happy until I was. I cannot say enough great things about this sweater, this company and their team of caring professionals. Rest assured you will love your sweater, they have totally earned my trust and respect and I will definitely buy more sweaters in the future! Thank you Claire, Rosie and your outstanding customer service team!

November 4, 2024
Unprompted review
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater

Hi Scotty,

Wow, thank you so much for your kind words! 😊 We’re thrilled to hear you’re happy with the sweater and the service you received. Our goal is always to ensure our customers are completely satisfied, and we’re so glad we could resolve the issue for you without hassle. Your trust and support mean the world to us, and we can’t wait to have you shop with us again. Thank you for choosing FunnyUglyChristmasSweater! 🎄🎁






Rated 1 out of 5 stars

You should not order from this site

You should not order from this site. This is definitely a scam site and don’t have a customer service phone number or text. Tried asking about when it will ship but never got a response about it. Don’t order from here.

November 30, 2024
Unprompted review
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater

Hi Trent,

My name is Claire - CS Manager. I'm sorry if we have missed your contact.

Could you please contact us via email support@funnyuglychristmassweater.com? We will update and support with your issue.

Thank you!
CS Team

Rated 5 out of 5 stars

An amazing jumper with your own logo.

An amazing jumper

I wondered how quickly my personally designed jumper would be and it took no time at all and even had a design discussion as well. Will use these guys again for sure. The sizes are true to size as well. I ordered a 4XL thinking I'm quite big and it was too big even for me!! the customer services team were super helpful and let me get another one at more my size at 50% discount too. The pictured one is the one that's too big, I'll update when I get the 3XL version, but these guys are great. Will use again for sure.

November 26, 2024
Unprompted review
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater

Hi Simon, thank you for the amazing feedback!!! We are so happy to help you find the perfect fit for your holiday~

You can contact us anytime for support!

Best regards,
CS Team

Rated 5 out of 5 stars

Excellent

Excellent! Customer service is brilliant. Thought it was another scam when the jumper turned up and there was something wrong but the team sorted it quickly and professionally and the end result is amazing!

November 7, 2024
Unprompted review
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater

Hi!!!

Thank you so much for your 5 stars !!! We are always happy to support at our best whenever you need !!!

Happy holidays.

Best regards,
CS Team

Rated 5 out of 5 stars

Great Service

Great experience! Sweater fit well and was what I expected.

November 19, 2024
Unprompted review
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Reply from Funnyuglychristmassweater

Thank you for the feedback Jon!! We are happy to learn that you love your new sweater, you will make people impressed at parties.

Thank you so much for shopping with us~~~

Happy holidays!

Rated 5 out of 5 stars

I ordered a Christmas jumper for my…

I ordered a Christmas jumper for my brother. The team was very helpful to deal with and my brother is very happy with his Christmas jumper. Claire deserves a special mention, Claire was really helpful with my enquiries. Thank Claire.

October 25, 2024
Unprompted review
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Reply from Funnyuglychristmassweater

Hi Chris,

Thank you so much for your lovely reply, it's been my honor to help! We always want to ensure every customer is satisfied and receive the order asap. We hope the sweater is your brother's favorite holiday outfit now!!!

We can't wait to serve you next time! Till that date, please take care!

Best regards,
Claire
CS Team

Rated 5 out of 5 stars

This sweater is literally my favorite…

This sweater is literally my favorite thing! I love it! It’s true to size and quality material. Very soft and comfortable. Shipping time was ok, but well worth the wait! I’ll be a returning customer for sure :)

March 20, 2024
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater

Hi Kay,

Thank you for your lovely feedback! We hope the sweater is your new favorite outfit~

We hope to see you return to shop again soon ^^

Have a great time!
Claire
CS Team

Rated 5 out of 5 stars

Great quality, great customer service

My experience with this company has been nothing but positive. Aside from the high quality of the actual merchandise I ordered (a wonderful Taylor Swift-themed Christmas sweater), the customer service offered was absolutely top notch. After I ordered the product, my package got lost at customs (through no fault of the seller, to be clear), but Funny Ugly Christmas Sweater's customer service was amazing and they immediately offered to send me another sweater free of charge. I would 100% shop here again, 10/10 would recommend.

February 16, 2024
Unprompted review
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Reply from Funnyuglychristmassweater

Hi SG,

Thank you so much for your feedback! It helps other customers to be more confident in shopping with us, just as you did. It's been such a nice time working with you on the custom issue, but that is how we love to support our customers.

We can't wait till the next time you shop for your holiday. Have a nice time!

Best regards,
Customer Support team

Rated 5 out of 5 stars

The place to be for Christmas sweaters

I needed new Christmas sweaters in 2023 because who doesn't want funny ugly Christmas sweaters. So I decided to visit funnyuglychristmassweater.com again (yes i ordered there before) and found some pretty nice Christmas sweaters which made it hard to decided because I wanted more than just two but my wardrobe is bursting so had to choose 2 and that was "Happy Holigays" and "The Mandalorian and Grogu" because 😍😍😍
I live in Europe so I didn't expect the sweaters to arrive on time for Christmas but the shipping was swiftly. The customer service informed me that my color choice of one of the sweaters was not available in Europe and let me decide a different color. And even with this short delay my sweaters were on time and I wore them at Christmas 🥰
I really recommend funnyuglychristmassweaters.com because they have a lot of different sweaters, styles and other stuff for Christmas. My experience was great so far. If I'm in need for a new Christmas sweater this year (which I probably am) I'll check out the new styles or just buy the ones on my wishlist! So if you want a nice funny ugly Christmas sweater this is your place to be. 🎄

January 23, 2024
Unprompted review
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Reply from Funnyuglychristmassweater

Thank you so much for your lovely feedback Lucy! We understand the anticipation that comes with international shipping, and we're glad we could deliver your order swiftly to Europe, ensuring your Christmas was both merry and stylish. Your satisfaction with our customer service and product range means the world to us.

We can't wait to welcome you back for your next Christmas sweater adventure~
Till next time, take care!

Best regards,
CS Team

Rated 5 out of 5 stars

The place for ugly christmas sweaters

funnyuglychristmassweater.com does exactly what it promises. I ordered a sweater with print and the quality of the print is pretty good. Also the shipping to Switzerland worked just before christmas eventhough I only ordered it like 1.5 weeks before.

December 22, 2023
Unprompted review
Funnyuglychristmassweater logo

Reply from Funnyuglychristmassweater

Hi Silvan,

Thank you so much for your lovely reply! We always want to ensure every customer is satisfied and receive the order asap for the holiday. Worldwide shipping out of the US often takes up to weeks, so happy that you got yours in time thanks to your contact to let us know what you need.

We can't wait to serve you next time! Till that date, please take care!

Best regards,
Claire
CS Team

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