Asked to close my account and it was like pulling teeth. First message ignored for nearly a fortnight second got an 'are you sure, here's a bonus' reply, third finally did it. For a one-click process... See more
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Live chat helped me understand bonus rules, pretty patient guys
after work I opened play-time alert screen; cool-off confirmed on train Wi-Fi and promo popups still loaded. Transaction log pushed me into another support loop after I checked message centre.
The game loaded on desktop and failed on my slow phone The same account, same Wi-Fi, but mobile just spun until the session timed out Customer support was still displaying the same old note afterwa... See more
Company details
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Das Online-Casino bietet eine vielfältige Auswahl an Spielen in einer übersichtlichen und benutzerfreundlichen Umgebung. Zum Angebot gehören unter anderem Spielautomaten, Tischspiele und verschiedene Live-Casino-Spiele. Nutzer können sich über die verfügbaren Spiele, Spielregeln und jeweiligen Teilnahmebedingungen informieren. Je nach Angebot stehen unterschiedliche Funktionen und Zahlungsmethoden zur Verfügung. Für neue und bestehende Nutzer können zeitweise verschiedene Bonusangebote verfügbar sein. Die jeweiligen Bedingungen, Teilnahmevoraussetzungen und möglichen Einschränkungen sollten vor der Nutzung sorgfältig geprüft werden. Glücksspiele sind mit finanziellen Risiken verbunden. Spielen Sie verantwortungsvoll und setzen Sie nur Geld ein, dessen Verlust Sie sich leisten können.
Contact info
Switzerland
- funovista777.com
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For a German casino account, Support kept asking for screenshots already attached to the casino ticket
during lunch I opened case 4261
during lunch I opened case 4261; contact form moved the case to email with Paysafecard, then email bounced me back to chat. Lobby notice showed the opposite of the profile page on ticket #82224
the chat opens in about ten seconds
the chat opens in about ten seconds, ill give it that, but you then spend twenty minutes proving who you are before anyone will discuss a deposit. date of birth, address, last four of the card, last transaction. that never gets shorter
the provider filter does what its…
the provider filter does what its supposed to, so tracking down low variance slots isnt a hassle.
Support kept saying wait without…
Support kept saying wait without checking the account.
30 minute reality check never fires.
I checked twice
I checked twice: Cashout status changed twice in one night, neither matched the email and yes, I checked the history
Maybe I looked too often
Maybe I looked too often, but the 49 withdrawal sat on approved every time. Sophie in live chat gave me a different answer from yesterday's representative. That was the point where it started getting irritating
Withdrawal tab on small phone screen…
Withdrawal tab on small phone screen felt normal until the cashier at Mon 17:45 moved my payout from cancelled to approved with no note. Casino page hid the failed payment note after 7 minutes.
Search found Fire Joker
Search found Fire Joker, then the tile opened a blank white page twice. Support told me to try another browser, which is not a fix when every other page on the site loads fine. Nobody should need three chats for one obvious answer.
the messy bit was Login loop on phone…
the messy bit was Login loop on phone on 6% battery: fullscreen closed inside the casino account and reset the stake before the next spin. Bonus screen hid the document name at the payment step.
During lunch
During lunch, Recently played sent me to the wrong slot three times and yes, I checked the history
I tried to lower my deposit limit and…
I tried to lower my deposit limit and the page timed out.
Using my old Samsung in a hotel room
Using my old Samsung in a hotel room, the button stayed honestly still grey after payment approval. I nearly gave up there.
Round records was empty after Fruit…
Round records was empty after Fruit Party slowed down.
Balance looked different, support requested a round ID, and that was the part missing. The status gave no indication of what was supposed to happen next.
before I gave up
before I gave up, FAQ and email asked for different documents. No warning, no clear status, just another page to refresh — brilliant…
Maybe I missed something
Maybe I missed something, but Daily limit looked active, but the cashier still opened deposit
Wolf Gold froze
Wolf Gold froze, then history actually basically showed no finished round..
The account page says one thing
The account page says one thing: Book of Dead kept the sound on even after I saved it as muted no clear reason given
before bed
before bed, and then First cashout test: one small deposit on the account page turned into a support ticket. Support reply hid the cashout reason while I sat refreshing.:/ seriously
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