Ordered the link modular sofa from the Leicester store fiaz was really helpful and knowledgeable and we placed the Order back in May. I am very much so looking forward to receiving the sofa looking a... See more
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Purchased my sofa from Furniture Island a few months ago. Having had it now for a few months I can confidently say I made the right choice. The sofa is doing us great, the customer service we received... See more
Company replied
I recently bought a Torrington Coffee Table from Furniture Island. It was at least 30% cheaper than other online retailers and the cheapest I could find online. The order was confirmed on the 2... See more
Our 3&2 seater Grey New Jersey leather sofas have just been delivered and put together by two great delivery guys. Couldn’t be any happier with our purchase. Thank you Furniture Island x
Company details
Written by the company
Furniture Island aims to offer you a range of high quality and luxury furniture product at affordable costs. Our vast assortment of corner sofas, dining tables, cabinets, wardrobes, sofas and bedroom sets make you feel like you are sitting, sleeping and living in the lap of luxury.
Contact info
Unit 1 Mill Road, Saffron Walden , CB10 2XD, Greater London, United Kingdom
- 0208 555 2149
- sales@furniture-island.co.uk
- furniture-island.co.uk
3.9
Great
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They ignore all messages and emails
Don’t answer emails or messages my couch is damaged and don’t respond to emails have sent them for over a month now .if I could give zero stars I would for their customer service .it’s shocking there is just no response off them at all .i don’t recommend this company.replying to your response what such liars u are I have all the what’s app all the emails and then try and say u can’t find me on records.be warned do not order from this horrendous place u will be disappointed
June 29, 2022
Unprompted review
Reply from Furniture Island
Dear valued customer,
We apologise for your experience you've had, we request if you can contact our team us on aftercare@furniture-island.co.uk as we are unable to find you on our records.
If you can kindly contact us on the above email with your details we will ensure to have our teams look into this.
Thank you
Management Furniture Island
Buyer beware - company has a CCJ. They should be closed down!
There should be a no star review for this company.
I have sent details of the original order and the CCJ to the company.
June 28, 2022
Unprompted review
Reply from Furniture Island
Dear valued customer,
We apologise for your experience you've had, we request if you can contact our team us on aftercare@furniture-island.co.uk as we are unable to find you on our records.
If you can kindly contact us on the above email with your details we will ensure to have our teams look into this.
Thank you
Management Furniture Island
Dreadful company - do not buy from them
Still no contact from these people despite a further email to aftersales and my post here. They have taken my money and not delivered my goods. Do not order from this company.
June 20, 2022
Unprompted review
Reply from Furniture Island
Dear valued customer,
We apologise for your experience you've had, we request if you can contact our team us on aftercare@furniture-island.co.uk as we are unable to find you on our records.
If you can kindly contact us on the above email with your details we will ensure to have our teams look into this.
Thank you
Management Furniture Island
It’s a fake company
April 18, 2022
Unprompted review
Reply from Furniture Island
Dear valued customer,
We apologise for your experience you've had, we request if you can contact our team us on aftercare@furniture-island.co.uk as we are unable to find you on our records.
If you can kindly contact us on the above email with your details we will ensure to have our teams look into this.
Thank you
Management Furniture Island
I ordered a new mirror for the back…
I ordered a new mirror for the back bedroom and unfortunately it arrived with a crack in it. I was quite disappointed but these things do happen. In their defense they did resolve the problem fast and sent a replacement.
February 16, 2022
Unprompted review
Stole my money no sofa
Stole my money no sofa, don't answer calls or emails do they even exist
January 14, 2022
Unprompted review
Poor service. Saw at a centre in Bazildon and was…
After nearly 2 months tried to deliver but once again not as promised - after agreeing that if it was not delivered by 13:00 it would be cancelled - heard nothing until 16:00 so kept to my word and cancelled.
November 16, 2021
Unprompted review
Reply from Furniture Island
Dear Linda Van Eeden,
We apologise for your experience you've had, we request if you can contact our team us on aftercare@furniture-island.co.uk as we attempted to delivery to you but failed.
You have made two negative reviews on our profile which is defaming. We kindly request if you can remove one, and keep your review as it is without multiple accounts to defame our business
If you can kindly contact us on the above email and address to management if you wish to help us give constructive feedback.
Thank you
Management Furniture Island
Found great sofas And was treated…
Found great sofas And was treated really well, great cookies and drinks so thanks. Thanks to the guys who were really friendly and sorting a great price. Thanks Deep and Sal
November 13, 2021
Unprompted review
Jon at the county oak branch was great…
Jon at the county oak branch was great running through our finance and bed add on options!
October 24, 2021
Unprompted review
Do not buy from this company
Do not buy from this company. I ordered a table which arrived damaged. I did not sign for it and it was sent back. Two months later, after numerous emails and phone calls, I still have not received a replacement or refund.
September 21, 2021
Reply from Furniture Island
Dear Customer
We apologise for your experience you've had, we request if you can contact our team us on aftercare@furniture-island.co.uk as we are unable to find you on our records.
If you can kindly contact us on the above email with your details we will ensure to have our teams look into this.
Thank you
Management Furniture Island
Ordered the link modular sofa from the…
Ordered the link modular sofa from the Leicester store fiaz was really helpful and knowledgeable and we placed the Order back in May. I am very much so looking forward to receiving the sofa looking at end of sept 2021 or before then. All there furniture is made to order and come from Italy / China so many reviews on here complaining about delays surely you might get a delay as it’s coming from abroad and also due to pandemic issues and we are now been told there is a shortage of lorry drivers.
Overall a good positive experience. Thanks furniture village
August 28, 2021
Unprompted review
Amazing customer service
Amazing customer service, helped me place my order quickly and without problems
July 26, 2021
Unprompted review
Very helpful customer service.
July 15, 2021
Unprompted review
Reply from Furniture Island
Many thanks for your order.
We will have our teams contact you once a delivery is scheduled.
Management Furniture Island
Furniture is a most usable for every…
Furniture is a most usable for every person
May 25, 2021
Unprompted review
Reply from Furniture Island
Hi Mukesh,
Many thanks for your review. We hope you are satisfied with your furniture
Management Furniture Island
Totally untrustworthy
Totally untrustworthy. Ordered a sofa set with quoted delivery time of 1-2 weeks. Heard nothing for days so emailed for an update. Was told they don’t recognize the order number, so I sent all the details. They told me they couldn’t find the order then a few days later emailed to say it had gone to their ‘junk’ folder. I was promised an update by email within the hour or latest by midday the next day - which didn’t happen. Emailed again to say if they can’t provide firm delivery date to cancel and give a refund. No response. I phoned - this is just a couple of days before the end of the 2 weeks quoted delivery time - to be told ‘I was in the process of emailing you - there’s a problem with your order and I have an alternative to offer you’. He promised the email would be with me in half hour. It didn’t happen. I only got that email after demanding a refund by email and then filing a report with PayPal. The alternative they offered was not leather (which is what I ordered). I immediately replied to reject it and ask again for a refund. Only after PayPal contacted them re my claim did I get my money back. THEY ARE NOT TO BE TRUSTED. If you do decide to order something, take my advice and use PayPal.
EDIT: also WARNING, there seems to be quite a few fake positive reviews on here for them. Have a look at them and the reviewers ‘other’ reviews , you’ll see what I mean.
May 9, 2021
Reply from Furniture Island
Dear Kenneth Broom,
We apologise for your experience you've had, we request if you can contact our management team on aftercare@furniture-island.co.uk.
We can see from our records your order had been directed to a mailbox which is not in use. This was a technical error and never has happened before. We have ensured this does not occur with our consumers again.
Unfortunately, we have disappointed you with our service and work closely with customers feedback to improve our services.
If you can kindly contact us on the above email with your details we will ensure to have our teams look into this to review this further and to see if there is anything we can offer you.
Thank you
Management Furniture Island
Happy customer
I was reluctant to buy a sofa on line that I hadn’t seen in person however I am so glad that I purchased my Kylie u shape sofa. It’s amazing. Comfortable and just what I was hoping for. Delivery was quick and the delivery men were very helpful by unpacking it for me. Happy customer.
April 24, 2021
Unprompted review
Delivery driver was very nice
Delivery driver was very nice! Delivered in 2 days!!!
April 15, 2021
Unprompted review
Reply from Furniture Island
Hi Adrian,
Many thanks for your review, we are glad to offer you an express delivery!
Management Furniture Island
Amazing service
Amazing service. Got the delivery quicker than any other furniture shop. Would definitely recommend and be using this company for all future needs.
April 12, 2021
Unprompted review
Reply from Furniture Island
Hi Sufian,
Many thanks for your review, we hope you enjoy your mattress.
F Island
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