My sofa bed was delivered within the lead time I was quoted on purchase, delivery time slot was honoured. My sofabed was delivered during extreme weather conditions and to a difficult access prope... See more
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I had choose sofa Candy with stool from Furniture Story. Sofa is beautiful, comfy, practical and very smooth in touch (fabric Malia Silver). However, it was difficult, when I had to chase lady in r... See more
Company replied
Really impressed with the quality of my sofas at such a cheap price, these really feel like they will last for many years unlike alot of modern sofas. They are so well made and loved having such a hu... See more
I had my doubts about ordering a sofa online, but Furniture Story turned out to be amazing. The sofa arrived three weeks earlier than expected, the delivery team was extremely helpful (they brought it... See more
Company replied
Company details
Written by the company
Welcome to Furniture Story, home of high quality, European made sofas. Where the craftsmanship of every sofa is matched only by our professionalism in bringing you the most stylish furniture possible. Our mission statement: “Making Britain stylish, one room at a time.” drives and motivates every single member of staff. From the moment you make contact, the careful process of selecting and customising your dream sofa, right through to the installation of your new piece of bespoke furniture by our professional crew, we strive to bring the most stylish furniture to your home with unmatched professionalism. We have an extensive range of sofa’s, corner sofa’s, sofa beds and armchairs. mixed with a huge choice of fabrics, leathers and colours to give you truly bespoke pieces matched to your exacting standards.
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4.7
Excellent
106 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent service, product, and experience
My sofa bed was delivered within the lead time I was quoted on purchase, delivery time slot was honoured. My sofabed was delivered during extreme weather conditions and to a difficult access property, the delivery team were friendly and efficient and myself and my family are thrilled with our new sofa.
Excellent service, product and experience.
Huge thanks
May 26, 2026
Unprompted review
Great customer service Gemma in…
Great customer service Gemma in particular was fantastic, and the delivery person very helpful much appreciated.
March 28, 2026
Unprompted review
Reply from Furniture Story
Thank you so much for your kind feedback!
We’re delighted to hear you had a great experience with our customer service, and that our delivery team was helpful. Your appreciation means a lot to us.
We hope you enjoy your new sofa and that it brings you plenty of comfort.
We had a great experience with Ferniure Story
We had a great experience with Furniture Story from start to finish. Communication was clear, delivery was as expected, and the furniture met our expectations. We are very pleased with the service and would happily recommend them.
February 5, 2026
Unprompted review
Reply from Furniture Story
Thank you for your wonderful review!
We’re thrilled to hear that your experience with us was smooth from start to finish, and that the sofa met your expectations. Your recommendation means a lot, and we hope you continue to enjoy your new sofa for years to come.
Top quality sofa
Top quality sofa – beautifully made, comfy, and sturdy. Delivery was flawless: on time, careful team, full setup and rubbish removal. Couldn't ask for more!
February 2, 2026
Unprompted review
Reply from Furniture Story
Thank you for your fantastic feedback!
We’re delighted to hear that you’re enjoying your sofa and that the delivery went smoothly. It’s great to know everything was set up to your satisfaction, and we hope it brings you many relaxing moments.
Everything OK – no complaints
Everything was delivered on time and exactly as expected. I would definitely recommend this shop.
November 20, 2025
Unprompted review
Reply from Furniture Story
Thank you for your review!
We’re glad to hear everything arrived on time and met your expectations. Thank you for the recommendation.
I had my doubts about ordering a sofa…
I had my doubts about ordering a sofa online, but Furniture Story turned out to be amazing. The sofa arrived three weeks earlier than expected, the delivery team was extremely helpful (they brought it up to my flat and took away all the rubbish), and it looks exactly like it does in the photos. Absolutely delighted!
January 28, 2026
Unprompted review
Reply from Furniture Story
Thank you for your lovely review.
We’re so pleased to hear that your sofa arrived earlier than expected and that our delivery team were helpful. It’s great to know the sofa looks just as you hoped from the photos. Thank you for trusting Furniture Story, and we hope you enjoy your new sofa for many years to come!
It was great dealing with this company
It was great dealing with this company. The whole journey and communication was personal and on point. I love their approach and the delivery was equally impressive with lovely guys who put the sofa together and removed all the rubbish and packaging. It was worth the wait.
October 7, 2025
Unprompted review
Reply from Furniture Story
Thank you for your kind words! We’re delighted to hear that you enjoyed the entire experience with us. It’s great to know that your Fresh Corner Sofa Bed arrived safely and was set up smoothly. Our team always ensures every delivery is left tidy, so we’re glad this made your experience even better.
We really appreciate your feedback and hope you enjoy many comfortable moments on your new sofa!
Excellent Service and Beautiful Sofa!
I’m very happy with my purchase! The sofa is exactly as described – comfortable, stylish, and high quality. The delivery was fast and the team was very professional and friendly. Excellent service from the store from start to finish. Highly recommend!
October 7, 2025
Unprompted review
Reply from Furniture Story
Thank you for such a lovely review! We’re so pleased to hear that you’re enjoying your Asti Corner Sofa and that it’s everything you hoped for.
It’s great to know that the delivery and service met your expectations too. We always do our best to make the whole experience as smooth and enjoyable as possible.
Wishing you many cosy moments on your new sofa!
All round great experience.
From ordering the fabric samples to ordering the sofa and the conversations we had on the phone , placing the order and the delivery were all first class. I could not fault the experience with Furniture Story. We are extremely happy with our sofa too!!
October 1, 2025
Unprompted review
Reply from Furniture Story
Thank you so much for your kind words! We’re delighted to hear that the whole process, from ordering your fabric samples to delivery, went smoothly. That is exactly what we aim for.
We’re thrilled that you’re enjoying your Delta Sofa and that it’s living up to your expectations.
Enjoy your new sofa!
Super comfortable couch
Super comfortable couch, we went to the showroom to try a few and then had clear communication from start to finish! It even came earlier than we anticipated!! Thanks!
August 7, 2025
Unprompted review
Reply from Furniture Story
Thank you so much for your lovely review. We're delighted to hear you're enjoying your Moved sofa. We're glad your visit to our warehouse helped you find the right one, and it's always a bonus when delivery arrives earlier than expected.
We really appreciate your kind words!
The whole team was very accommodating…
The whole team was very accommodating in terms of me coming to see the sofa in person, sending samples and delivering it around my schedule.
I love my new sofa 🛋️!
July 4, 2025
Unprompted review
Reply from Furniture Story
Thank you so much for your kind review. We're delighted to hear that you're happy with your new Moved Corner Sofa and that your experience with us was a positive one.
It was our pleasure assisting you,from arranging your warehouse visit and sending samples to coordinating a delivery time that suited your schedule. We always aim to make the process as smooth and flexible as possible, so it's wonderful to know that made a difference.
Wishing you many comfortable and relaxing moments on your new sofa.
So I ordered my sofa before moving into…
So I ordered my sofa before moving into my first flat, I was sitting on the floor for almost 4 months and waiting. On top of that I didn’t even get the couch I ordered. All communication was good at first, Gemma was friendly and helpful, ensuring me packages could be reduced to fit into my home, then the night before delivery after waiting 10 weeks, they told me it wouldn’t fit. I’m still convinced to this day it would of actually fit, I offered to know the wall down outside my door, this was all agreed and said should fit then, waiting almost another 3 weeks to be told still won’t fit. Then someone higher up called me, I asked to deliver couch and he said I must be joking and refused. They offered alternative couch, 50% refund or 75% credit. He actually made me cry on the phone because he was blaming me and denying mine and Gemma’s conversation which I was reading aloud to him, I ended up agreeing to alternative sofa. To be fair to them, they got it made in the same fabric I paid for which I love but the couch isn’t even the same facing corner couch as I ordered. This now leaves me with no option to put dining seating in my home as moving the sofa forward would block the door. I’m extremely disappointed with myself for choosing this company as I was torn between a couple & never ever would order anything again because I feel like I’ve been scammed. I’ve now got a less expensive couch, waited over 3 months, no money back no apology I feel like I’ve been scammed
July 1, 2025
Unprompted review
Reply from Furniture Story
Thank you for taking the time to leave feedback, we genuinely value all comments as they help us improve our service.
However, there are several key facts missing from your review which we feel are important to clarify:
- You were given the sofa’s packaging dimensions prior to placing your order.
- When you enquired about delivery to a first-floor flat without a lift, we advised that provided the stairs offered good access, there would be no issue. We specifically mentioned that turns or narrow entries could be problematic and asked to be informed of any such obstacles.
- You emailed to say you would check the packaging dimensions when viewing your flat. We received no follow-up indicating access concerns, so we proceeded with your order under the assumption you had verified the sofa would fit.
- Your confirmation email again included the packaging sizes and our access policy, clearly stating it is the customer’s responsibility to ensure the item will fit into their property and to report any potential access issues within 48 hours. Had you informed us within this timeframe, we could have offered an alternative model that suited your space.
Four days before delivery, our team reviewed your property via Google Street View to check parking and noticed brickwork near your entrance. As the view was obscured by a bush, we contacted you for further clarification and requested photos or videos.
Upon receiving these, it became clear there was a 90-degree turn at the top of your external stairs, bordered by a waist-height brick wall. Additionally, your front door leads directly to a narrow internal staircase matching the door width, leaving no manoeuvring room for the large sofa you ordered.
Our team made detailed sketches to help you understand that, regardless of approach, delivery was physically impossible. Even removing the brickwork or hoisting the sofa through a window would not help, as the windows were too small. We spent significant time trying to find a solution to an issue that ultimately stemmed from your side.
As your sofa was bespoke, made to your specifications, our website and confirmation emails clearly state that full refunds are not applicable in such cases. In line with our terms, we offered a 50% refund or a 75% credit voucher.
You chose the 75% voucher, and our team continued to support you by helping select a new model that suited your preferences and confirmed the packaging would fit your property. We also fast-tracked production, reducing the lead time to 4 to 5 weeks rather than the standard 8 to 10, all as a gesture of goodwill.
When you later spoke to management, you disputed having been informed about the importance of reporting turning points, despite clear evidence in the email chain with our colleague, Gemma. During this call, you were unfortunately disrespectful towards our customer service team, who had been consistently helpful during your purchase and in trying to resolve the matter, which, again, was not our fault. While we regret that the call became heated, we do not tolerate staff being insulted when they have acted professionally.
It is unfortunate this situation arose, but we provided all necessary packaging details upfront and reiterated them in your confirmation. Had access issues been flagged prior to or within 48 hours of placing the order, the problem could have been avoided entirely.
We are very happy with our sofa
We are very happy with our sofa! I waited a few months before reviewing to give it time to test and I can confidently give it a 5 stars.
June 27, 2025
Unprompted review
Reply from Furniture Story
Thank you so much for your kind review and for taking the time to test the Cloudy Sofa before sharing your thoughts! We're thrilled to hear that you're very happy with your purchase and that it’s lived up to your expectations over the past few months.
It means a lot to us that you’ve given it a solid 5 stars.
The delivery driver was friendly and…
The delivery driver was friendly and efficient and very helpful, such a pleasure. The sofa is amazing everything I wanted
June 13, 2025
Reply from Furniture Story
Thank you so much for your lovely review! We're thrilled to hear that you’re happy with your new Fabio sofa and that our delivery driver made the experience even better. Providing great service and quality products is what we strive for, so your kind words mean a lot. Enjoy your amazing new sofa, and please don’t hesitate to reach out if you need anything in the future!
A wonderful experience
I've had a lovely experience with this company. I ordered my L-shape sofa bed and Gemma was quick to answer any questions I had through the whole process. There was a slight delay with the manufacturer but I was quickly notified. Delivery was easy. I can't remember the gentleman's name but he was very friendly, prompt and I know they did their best to schedule in the delivery around my work. They made this experience as easy as it could possibly be after I was let down by two previous companies.
The sofa itself is really well made and high quality!
June 13, 2025
Unprompted review
Reply from Furniture Story
Thank you so much for your kind words and for sharing your experience! We're truly glad we could step in and help after you'd been let down elsewhere. It's always our priority to go the extra mile for our clients. It’s great to hear that the communication, delivery, and quality of your new sofa all met your expectations. We’re delighted everything came together smoothly in the end, and we hope you enjoy your new sofa bed for years to come!
Outstanding service with excellent pricing
Whilst it took a fair while for delivery, I was contacted the day after ordering with an updated date.
The sofa is excellent quality and affordable, looks great. A huge shout out to Bart, the driver. It was touch and go that he would be able to get in, however after removing a couple of doors he some how managed it.
100% recommend this company, an absolute pleasure to work with 😁
May 29, 2025
Reply from Furniture Story
Thank you so much for your kind words and for taking the time to leave us a review!
We’re thrilled to hear that you're happy with your Manila Corner Sofa Bed, it's always great to know when our products meet both quality and style expectations. We do our best to keep customers informed, so we’re glad the delivery update helped manage the wait.
A special thank you for shouting out Bart – he really does go the extra mile.
Enjoy your new sofa!
Amazing service and quality!!
I ordered a Poppy Pouf Velluto and couldn’t be happier with the quality and service! Gemma was so helpful with the order and professionally handled all the steps through the delivery. The delivery courier was very friendly and offered to take the packaging away for our convenience. The footstool looks amazing and very luxurious. Can’t recommend enough!
March 19, 2025
Unprompted review
Reply from Furniture Story
Thank you for your fantastic feedback! It’s wonderful to hear that you’re delighted with your Poppy Pouf Velluto and that both the quality and service exceeded your expectations.
We’re so pleased that the ordering process was smooth and that our delivery team provided a professional and friendly experience. Taking away the packaging is just one of the ways we like to go the extra mile—we do this for all of our clients who orders upholstered items from us.
Your kind words and recommendation mean so much to us.
Gemma thw customer service advisor was…
Gemma thw customer service advisor was out of this world. She went over and beyond to get me the exact sofas I wanted . The kindness, care and patience she gave me was outstanding. This is an amazing company and I didn’t wait long before they were delivered. The delivery gentleman was here before the time, sofas were put up and had no mess at all . Thanks to all the team for everything . If you’re looking for a sofa this is the place to find one .
March 19, 2025
Unprompted review
Reply from Furniture Story
What a lovely review! Thank you so much for taking the time to share your experience!
We’re over the moon to hear that you’re happy with your Hera 2-seater sofas in white soft leather.
It’s wonderful to know that our team provided excellent service from start to finish and that the delivery was smooth and seamless.
We truly appreciate your kind words.
Wishing you many years of comfort with your new sofas! If there’s anything we can do for you in the future, we’re always here to help.
A stunning sofa with service to match!
Hands down the best customer service I’ve ever experienced! From the very first enquiry to the moment our sofa was delivered (and even after!), Gemma and the team went above and beyond to make sure everything was perfect. They gave us incredibly helpful advice on fabric choices, arranged a visit to the warehouse so we could see and test the sofa in person, and made the whole process completely stress-free. Their attention to detail and genuine care for their customers is unmatched.
And then there’s the sofa itself - absolutely fantastic! It’s stylish, unbelievably comfortable, and exactly what we were hoping for. We couldn’t be happier with both the product and the service. If you’re looking for a company that truly puts their customers first, this is the one. A huge thank you to Gemma and the team - you’ve been amazing!
February 6, 2025
Unprompted review
Reply from Furniture Story
Wow, thank you so much for this amazing review! It really means the world to us to hear that you had such a great experience from start to finish. We always want the process to feel as easy and enjoyable as possible, so knowing that we made it stress-free for you is just fantastic.
We’re also so happy that you love your new sofa! Comfort, style, and quality are what we’re all about, and it’s wonderful to hear that it’s exactly what you were hoping for.
Thanks again for your kind words and for choosing us – we truly appreciate it. Wishing you many cosy, happy moments on your beautiful new sofa!
avoid this store
I ordered a cabinet from this store four weeks ago, expecting a smooth and timely delivery. Today, out of nowhere, I received an email saying that my order will not be fulfilled and that I will simply be refunded.
I am absolutely furious! I waited a whole month, only to be told now that I won’t receive my item. This is completely unacceptable and unprofessional. No proper explanation, no alternative solution – just a refund after wasting my time.
I will never order from this store again, and I strongly advise others to be cautious. Terrible customer service and a total lack of reliability!
March 7, 2025
Unprompted review
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