I have just had sofa delivered really nice they came and put it all together took all rubbish with them zack really nice fella would recommend they help you and are very pleasant. The shop is really n... See more
Company replied
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Absolutely awful product ordered through Debenhams. Table doesn’t even come with legs, you have to build the legs! The “wood” for the legs was cracked and chipped and the F8 bolts/connectors too sh... See more
Company replied
STAY CLEAR!!! I purchased a wardrobe via the range (again don't buy online) whom got supplied via furniture to go. After 2 months and still refusing to collect a completely warped wardrobe the fight... See more
Ordered the Naia single bed from Furniture to go via the B+Q Marketplace. Slight issue as received incorrect assembly instructions but received helpful and prompt replies from the 'Contact Seller' but... See more
Company replied
Company details
- Furniture Manufacturer
- Bedroom Furniture Store
- Fitted Furniture Supplier
- Furniture Maker
- Furniture Store
- Furniture Wholesaler
Written by the company
Furniture To Go is a leading provider of bespoke flat-pack furniture, partnering with top European manufacturers such as Tvilum (Denmark), Meble Wojcik (Poland), Baltic Sofas (Lithuania), Forte (Poland), and Actona (Denmark). We offer a wide range of stylish, high-quality furniture, with next-day delivery available on select items. Our exceptional customer service ensures you have everything you need. Explore our collection today to find the perfect piece for your home or business.
Contact info
3 Keel Close, Interchange park, PO3 5QD, Portsmouth, Hampshire, United Kingdom
- 02380 517067
- info@furniture-to-go.co.uk
- furniture-to-go.co.uk
3.4
Average
90 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have just had sofa delivered really…
I have just had sofa delivered really nice they came and put it all together took all rubbish with them zack really nice fella would recommend they help you and are very pleasant. The shop is really nice got lovely sofas qlwould go again
May 11, 2026
Unprompted review
Reply from Furniture To Go
Hi Andrea,
Thank you so much for taking the time to leave such a lovely review — we really appreciate it.
We’re delighted to hear you’re happy with your new sofa and that the delivery and assembly went smoothly. It’s great to know everything arrived as expected and that you had a positive experience overall.
We’ll be sure to share your kind feedback with all parties involved.
I ordered a naia single bed in March…
I ordered a naia single bed in March 2026. It was unexpectedly delivered with no tracking or warning to my young 16 year old son who was at home alone. The large male delivery driver struggled with the three large packages as they were very heavy and dropped one wth force on our concrete porch. He then left them with my son to struggle with the three heavy packages to carry into the house which also made him late for school. The wooden headboard was damaged and chipped where the delivery was dropped on our porch. Parts of the bed were scratched. Bolts and screws were missing. The holes for the slats did not line up with brackets. I ordered more bolts which I was told would take about 2 or 3 weeks, so I went and bought some myself. This was before I discovered the problems with the holes. I asked for a part refund and to keep the bed which I had to pay a carpenter to make good and build the bed. I emailed furniture to go about six or even times and was treated like everything was my fault or ignored with some of the damage and problems. Luckily Robert Dyas gave me 20% part refund towards the disgusting treatment and problems and damaged bed from furniture to go. Avoid furniture to go at all costs.
March 9, 2026
Unprompted review
Reply from Furniture To Go
Hello ,
Thank you for your review. We’re really sorry to hear about the trouble you experienced with your bed — we completely understand how stressful that must have been for you and your son. The order was placed via Robert Dyas, who handled the resolution process, and we understand a 20% goodwill refund was offered at the time.
You mentioned trying to contact us several times. While we haven’t been able to locate any emails, we genuinely take every message seriously and would love the chance to help make things right. If any parts are still damaged or missing, we’d be happy to send free replacements and make sure everything is sorted for you.
We truly appreciate your feedback and will use your comments to improve our products and delivery experience for all our customers.
Disappointing Quality and Service
I am extremely disappointed with both the product quality and the customer service.
The cabinet I purchased does not match the stated measurements. The sizing and proportions are incorrect, which made proper assembly impossible. I followed the instructions carefully, but the parts did not align correctly and the item does not function as intended. It is clearly poor quality and not fit for purpose.
I contacted the company immediately. For an entire week, I tried reaching them through their messaging system and by phone, but neither method worked.
Eventually, I was offered a £50 collection fee for returning the item. I agreed to this in order to resolve the issue. However, after I accepted, they refused the return altogether, stating that they do not accept returns because the item has been assembled — even though the assembly attempt was necessary to identify the faults.
Very disappointing experience. I would strongly advise others to think carefully before purchasing.
February 20, 2026
Unprompted review
Reply from Furniture To Go
Hi Heba,
We’re very sorry to read that you feel disappointed — that’s never the experience we want for our customers.
We did request photos of the issue so that we could assess whether there was a manufacturing fault and raise this with the supplier if necessary. Unfortunately, we did not receive any images or evidence, which makes it very difficult for us to determine whether the issue is product-related or assembly-related.
As advised through B&Q Marketplace, once assembly has started we’re unable to resell the item, and for that reason our policy is that assembled items cannot be returned unless a confirmed manufacturing fault is identified. This is why we asked for supporting images.
We absolutely understand that assembly can sometimes be frustrating, and we did offer to assist with replacement parts or further support to help resolve the issue.
If you’re still willing to provide photographs of the concerns, we would be more than happy to review them promptly and work toward a fair resolution.
Kind regards,
Furniture To Go
We had problems with the courier,but…
We had problems with the courier,but thanks to Miss
Weronika Osunde we received our order,and are very pleased with the table.Thanks again to Weronika,
Job well done💁💁💁😁
November 18, 2025
Unprompted review
Reply from Furniture To Go
Thank you for taking the time to share your experience!
We’re sorry to hear you had issues with the courier, but we’re delighted that Weronika was able to step in and get everything resolved for you. It’s great to know your table has arrived safely and that you’re pleased with it.
We’ll be sure to pass your kind words on to Weronika — she’ll be thrilled to hear them.
Thanks again for your review!
The Team at Furniture to Go
Excellent customer service
Excellent customer service. Stephen is very helpful and efficient.
November 6, 2025
Unprompted review
Reply from Furniture To Go
Thank you so much, Tsui Mei Olivia! We're delighted to hear you had a great experience. Stephen will be so pleased to know his help made a difference. We really appreciate your kind words and support.
Furniture To Go Team
Awful quality for the price
Very poor quality product for the price
Shocking customer service
Parts sent too short
Parts sent not machined correctly
Just awful, stay away from buying from them, I doubt any of their products are decent quality
Gutted I purchased from them
And then they reply to make themselves look better!
You offered a refund but refused to accept item back assembled (using the excuse that a courier won't accept it back assembled, I wonder how they deliver assembled products then) and expected me to waste more time taking it apart and having to find boxes after the box it came in was ruined on delivery. Your goodwill gesture of 45 was what the cupboard is worth in my opinion. I really had no option to accept your measly gesture. I just hope I stop at least one person buying your poor quality products
October 23, 2025
Unprompted review
Reply from Furniture To Go
We’re sorry to hear you feel this way, Dewi. After you reported an issue, we offered a few solutions — free replacement parts, a collection and full refund, or a goodwill gesture to keep the item. You chose to accept the Goodwill Gesture, which was processed as agreed.
We always aim to resolve matters fairly and are sorry the product didn’t meet your expectations.
Urgent: Ongoing Quality and Service Issues
Dear Furniture to Go Team,
As a long-standing B2B client, we are extremely disappointed with the repeated service failures we have experienced. The level of customer service provided has been consistently unacceptable.
Most recently, we received two faulty wardrobes while installing them for our client, causing significant inconvenience, reputational damage, and additional costs to our business. Unfortunately, this is not an isolated incident — the products we receive frequently arrive faulty or incomplete, which clearly indicates a lack of effective quality control.
Furthermore, the process for resolving these issues is unreasonably slow. Replacements often take up to 30 days to arrive, leaving us unable to meet our own client commitments. Despite these recurring problems, no compensation or accountability has been offered for the resulting business losses.
We expect an immediate investigation and a prompt resolution to this latest issue, including the replacement of the faulty items within a reasonable timeframe and confirmation that corrective measures are being implemented to prevent recurrence.
We strongly urge your team to prioritise customer service responsiveness, quality assurance, and proactive communication. As a valued trade partner, we expect higher standards of reliability and professionalism from your company.
October 22, 2025
Unprompted review
Reply from Furniture To Go
Thank you for your feedback. As requested, we have investigated your account in full and reviewed your complete order history. We found a total of 18 orders placed with us, with four reported issues in total. Each was addressed promptly and in line with our trade terms and conditions.
One replacement part was ordered in July and despatched within two weeks, one product fault involved a 30-day manufacturing lead time, and yesterday you reported two new issues — a missing fixing pack and a damaged wardrobe. The fixing pack will be sent today, and the wardrobe parts are now on order. Please note that the damage was reported outside our 5-day reporting window; however, we are still happy to assist with free replacement parts to resolve this for you.
You mentioned in your review that our customer service responsiveness requires improvement. Following our investigation, we reviewed every email exchange with our team — the longest response time recorded was just 31 minutes, with all other messages answered within ten minutes. We consider this an excellent standard of responsiveness, and your statement does not reflect the reality of our service performance.
We dispatch over 600 orders each week and work with some of the largest furniture suppliers in the UK. Our scale, efficiency, and long-standing client partnerships are a reflection of our professionalism, reliability, and consistently high standards. Our team has been courteous, polite, and helpful in every communication, as confirmed by the full correspondence review.
At no point did you indicate dissatisfaction or request an escalation through our customer service channels. Had this been raised, we would have welcomed the opportunity to address your concerns directly and professionally.
We remain committed to resolving the outstanding parts promptly and ensuring your client’s installation can be completed without further delay. We take pride in maintaining high standards of service and clear communication for all trade partners. If our terms and conditions or lead times do not suit your business model, you are, of course, free to close your trade account at any time.
Furniture To Go Team
We are very pleased with the cabinets
First of all the cabinet pieces were beautifully packed so there would not be any chance of pieces being bashed on the corners. All the pieces were very clear and it was easy to build. The only negative was that the manual did not quite match with what we had so at one point it said add extra screws but there were no holes to do that - however, it did not need the extra screws so was fine. One screw was missing and this was resolved very quickly by the office team. we are very pleased with the cabinets.
October 6, 2025
Unprompted review
Reply from Furniture To Go
Hi Susan,
Thank you so much for sharing your experience! We're really pleased to hear that your new cabinets arrived safely and that you found the assembly process straightforward.
We appreciate your note about the manual — feedback like this helps us continue to improve. It’s also great to know our team could sort out the missing screw quickly for you.
We hope you continue to enjoy your new cabinets.
Best wishes,
The Furniture to Go Team
Stephen Tout is a rare legend
Stephen Tout is a rare legend! I needed drawer runners for a discontinued but expensive piece of furniture and I am incredibly grateful for Stephen being on the other end of customer service. He went the extra mile to get the runner located and sent out to me. It is not often that such exemplary service and customer care is received in this day and age!
October 1, 2025
Unprompted review
Reply from Furniture To Go
Hi S.S.R.,
Thank you so much for your kind words and fantastic 5-star review! We’re thrilled to hear that Stephen was able to help you with your drawer runners and provide the service you deserved. He truly is a legend, and we’ll make sure your praise gets to him (it will make his day!).
We really appreciate you taking the time to share your experience – it means a lot to our whole team. If you ever need anything else, we’re always here to help.
Furniture To Go Team
Exceptional customer service
The bookcase I ordered was very well made. It took much longer to put together than indicated in the instructions but it is very solid and well designed. One part was broken on delivery. I contacted the company and received a replacement. The customer service during this time was excellent, with good communications leaving me in no doubt that the company would make sure the replacement was delivered to me.
September 29, 2025
Unprompted review
Reply from Furniture To Go
Thank you so much for your thoughtful review. We’re delighted to hear that you’re pleased with the quality and design of your bookcase. We do apologise that the assembly took longer than expected and for the inconvenience caused by the damaged part on delivery.
We’re glad our team could resolve this quickly for you and that you felt supported throughout the process. Your feedback means a lot.
We hope you enjoy your new bookcase for many years to come!
Ordered a beautiful long side board/tv…
Ordered a beautiful long side board/tv unit to fit under my window. Although a few parts had damages the company replaced them swiftly and I now have a lovely finished product. I did change the handles to gold to match my deco and it’s made it perfect. Really pleased and now looking at the other units to match.
September 29, 2025
Unprompted review
Reply from Furniture To Go
Thank you so much for your kind words! We’re really glad we could get the replacement parts to you quickly and that your unit is now looking just how you wanted it. The gold handles sound gorgeous – such a great way to make it your own!
It’s lovely to hear you’re so pleased and even thinking about adding more matching pieces.
Enjoy your beautiful new sideboard/TV unit!
Ordered some shelves
Ordered some shelves, they were the wrong size (my mistake granted) I contacted them to return the items. I was told courier return would be £20-£50, I contacted Evri who confirmed a return for the size and weight would be £6. I mentioned this to them and they replied by saying they were happy for me to return the items but they’d have to check if the items were resealable (again I understand) and it was likely that no refund would be returned and I’d have to contact Evri for a refund in that case. Very odd. Will avoid going forward.
August 13, 2025
Unprompted review
Reply from Furniture To Go
Hi Libby,
Thank you for your review. You’re very welcome to return the shelves using your own courier — including Evri — or by taking them to a local B&Q store if that’s more convenient. We simply mention the risk so customers know that if goods arrive damaged, we can’t resell them, and any claim would need to be made with the courier.
When we arrange a return ourselves, our courier cost is higher because it includes full insurance to protect your refund in case of damage in transit.
We understand the size wasn’t right and will gladly refund once the shelves are back in resalable condition. I hope this clears things up, and we appreciate your understanding.
5 star service
We ordered one of their self assembly wardrobes from a third party website.
It arrived on time, extremely well packaged, in multiple boxes, making it easier to carry upstairs.
Unlike some flat pack furniture, the instructions were clear and easy to follow. It took us a while to build it, but it went together well, with everything lining up and the sliding doors only needing a tiny adjustment.
Sadly, we managed to damage 2 of the parts in the process, but the customer service agent was fantastic and sorted us out with replacement parts free of charge, even though it was our fault.
I’m delighted with the finished product and the service they gave, from start to finish.
July 7, 2025
Unprompted review
Reply from Furniture To Go
Thank you so much for your kind review! We're thrilled to hear that your wardrobe arrived on time, was well-packaged, and that the instructions made assembly straightforward.
We understand flat-pack furniture can be a challenge at times, so it's great to know everything came together smoothly in the end.
We're especially pleased our customer service team could help with the replacement parts.
Enjoy your new wardrobe, and thanks again for taking the time to share your experience!
Very satisfied.
Already had two chests of drawers from this company - no issues whatsoever. Ordered a third one that came with 4 of the parts visibly damaged. The company was quick to order spare parts at the manufacturer in Denmark, and even issued a partial refund for the trouble and arranged a collection of the faulty parts. Highly recommended.
June 11, 2025
Unprompted review
Reply from Furniture To Go
Thank you so much, Piotr, for your continued support and for taking the time to leave such a thoughtful review. We're really sorry the third chest of drawers arrived with some damage, but we truly appreciate you giving us the opportunity to make it right. It means a lot to us that we could resolve the issue to your satisfaction. Thanks again for your trust and recommendation – we’re always here if you need anything!
The Furniture To Go Team
Never received items
Never received items. Tried to contact to alert to this but to no avail. Continually believes that this is good customer service in emails for a review. Nothing came…
May 22, 2025
Unprompted review
Reply from Furniture To Go
Hi Kevin,
Thank you for your feedback. We're genuinely sorry to hear that you're unhappy and for any confusion caused regarding your spare parts delivery.
Although your original purchase was made in 2022 and outside the warranty period, we ordered replacement parts for you as a goodwill gesture. According to our records, DHL delivered the parcel on 25th April 2025, and we have proof of delivery confirming this.
We're sorry to hear you didn't receive the parcel and understand how frustrating that must be. We’d like to get this resolved—please contact us directly at info@furniture-to-go.co.uk so we can investigate this further and look into a resolution.
Horrendous
Would give no stars if I could… tv unit / sideboard ordered from Furniture to Go via B&Q…booklet gives numbered instructions however the units do not have numbers on them.. even a professional joiner couldn’t put this pile of wood together… they don’t tell customers that they’ll have to figure out what piece of wood goes where.. if you complain they say you haven’t built the item correctly, but that is due to a lack of instructions from them.
Trading standards have been informed as they are ripping people off.. terrible so save yourself the stress. Avoid as they are selling through a third party who is B&Q whom I’ve also complained to.
May 8, 2025
Unprompted review
Reply from Furniture To Go
Hi Carole,
Thank you for taking the time to share your feedback — we’re genuinely sorry to hear you had a frustrating experience.
We take all customer concerns seriously and always aim to resolve any issues fairly. As our products are designed for self-assembly, we know this process can sometimes be challenging. While we don’t use numbered stickers, our instructions are designed with detailed 3D illustrations that clearly show each component and step. This approach is widely used across our ranges and has proven effective for most customers, including experienced joiners and tradespeople.
After reviewing the photos you kindly provided, we noticed that a few important assembly steps may have been missed. For instance, parts 2 and 10 appear to be absent on the right-hand side of the unit, which impacts both the stability and alignment. It also looks like the top panel was fitted earlier than the instructions advise, which could be contributing to the issues you encountered.
If you’re working with a joiner or tradesperson, it might be helpful to share this feedback with them in case they’re able to revisit the assembly and resolve the issues. Of course, our customer care team is also available to offer support or guidance where needed.
While one item had already been assembled, we have agreed to take back the second item for a refund, and we’re sorry this solution didn’t meet your expectations.
Helpful and efficient customer services
Ordered the Naia single bed from Furniture to go via the B+Q Marketplace. Slight issue as received incorrect assembly instructions but received helpful and prompt replies from the 'Contact Seller' button on the order confirmation email. All assembled smoothly and just what daughter wanted. Happy.
March 31, 2025
Unprompted review
Reply from Furniture To Go
Hi Lucy - Thank you so much for your kind review! We're really glad to hear that you’re happy with the Naia single bed and that it’s just what your daughter wanted. Apologies again for the mix-up with the assembly instructions, but we’re pleased we could get it sorted quickly for you. If you ever need anything else, we’re always here to help!
Outstanding customer service, helpful and courteous
The customer service was outstanding. I had asked for information about add-ons for a piece of furniture I own which has been discontinued by the manufacturer. Staff were helpful, professional and courteous, and left no stone unturned to answer my query. Special thanks to Weronika.
March 3, 2025
Unprompted review
Reply from Furniture To Go
Thank you so much for your kind words and for taking the time to leave this wonderful review! We're delighted to hear that you had such a positive experience with our customer service team.
We're especially thrilled that Weronika was able to assist you so thoroughly—she’ll be over the moon to hear your feedback! Even when products are discontinued, we always strive to go the extra mile to support our customers, and it’s great to know that came across in your experience.
Excellent range of furniture, affordable and quality Scandinavian furniture
Excellent range of furniture. Quite liked the Paris furniture collection and ordered a bookcase. Very prompt on deliveries.They also have an excellent, experienced customer support team to navigate you through the buying process. Weronika and Stephen set real expectations and helped me navigate through the buying and delivery process. The product was easy to assemble and arrived with clear step by step instructions.
April 4, 2025
Unprompted review
Excellent recent customer service from…
Excellent recent customer service from this company. In particular Weronika Osunde Customer Service Advisor. I needed to order a spare part for a Chest of Drawers and she went above and beyond to sort this out for me and kept me updated at all stages of the process to source the replacement part. Highly recommend this company if you need a follow up service after purchase even some time afterwards.
March 17, 2025
Unprompted review
Reply from Furniture To Go
Hi Linda,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Weronika provided such excellent customer service and ensured you received the spare part you needed. We truly appreciate your kind words and recommendation—it means a lot to us!
If you ever need anything else, don’t hesitate to reach out. We're always happy to help!
Best regards,
Furniture To Go Team
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