FurnitureCart Reviews 

1,011
•
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Bought a leather chair from Furniture Cart online including free shipping, paid with a credit card. 7 days later I received an email to contact them by phone. 3 days later I was able o talk to them, (... See more

Rated 5 out of 5 stars

My experience with Furniture Mart was A+. However, the delivery company left a lot to be desired. I waited til 9:30 pm, only to be told they would not be there until 7:30 am the following day. When... See more

Rated 5 out of 5 stars

I was a bit leery of buying a dresser online, but I couldn’t find a match to my existing furniture in a local store. The process couldn’t have been easier. It took a couple weeks for my order to be re... See more

Rated 5 out of 5 stars

I love the choices of furniture, and found exactly what I was looking for! I bought a bar and back bar first, then came back a year later and bought the matching counter height table. Ordering was eas... See more

Company details

  1. Furniture Store

Information provided by various external sources

FurnitureCart.com is an online furniture and accessories retailer offering a wide variety of high-quality, brand-name products at low prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(1,011)

24 reviews in the last 12 months

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Rated 4 out of 5 stars

What’s a little nervous about my order

What’s a little nervous about my order, never hear of this website and found some negative reviews but tried them anyway. Received my order with no issues. Shipping company almost had a delay but we able to honor the agreed upon date.

August 5, 2021
Rated 1 out of 5 stars

Liars

Now, while disputing the fact after ordering on May 11, I still do not have the product, Furniturecart wrote to my credit card company, and I quote "customer played the game of ignoring our attempts to deliver " Why would I order a product then duck delivery? And they are trying to state shipping cost $408 !!! I understand now why people go into company headquarters with bad intentions. If you want to get ripped off and deal with an unscrupulous company, order from these thieves !! Great reply EXCEPT I NEVER RECIEVED A REFUND

August 2, 2021
Unprompted review
FurnitureCart logo

Reply from FurnitureCart

Dear Frank,

Thanks for leaving your feedback regarding this purchase, it is much appreciated. We can confirm you ordered a bar from us on April 12th, 2021 which was shipped it to your home on May 25th, 2021. For over a month the carrier & our customer service team were attempting to reach you by phone and e-mail to schedule a date for delivery. After no success of reaching you we returned the shipment back to our distribution center at the end of June 2021. You received your full refund and were not billed any fees. Please do not hesitate to contact us if we can further assist you.

Sincerely,
Furniture Cart Team

Rated 5 out of 5 stars

Can’t wait to order furniture again!!

I had to call Customer Service and it was by far the best conversation I have had with anyone in a long while. It was easy to get things worked out over the phone. The furniture I received was well packed an delivered in great shape. The price was awesome. We love our furniture and would definitely order from Furniture Cart again…. And it came within 6 weeks as promised!!! Thank you.

July 6, 2021
Rated 5 out of 5 stars

Awesome Bar & Great customer service

I ordered my basement bar and was expecting a 2 month delivery lag . I actually got a call from Furniture saying my Bar had shown up early and would be delivered the following week so only had to wait a month. The customer service and communication was great from Furniture Cart. Also delivery was smooth and the bar was in perfect shape.Very happy with Furniture Cart and my purchase.I would buy from them again!

June 24, 2021
Rated 5 out of 5 stars

My order arrived damaged but when I…

My order arrived damaged but when I contacted them, they were fast to respond and they offered a satisfactory solution. The product was of excellent quality and customer support top-notch. Would buy from FurnitureCart again. UPS on the other hand needs to take more care with their deliveries.

June 22, 2021
Unprompted review
Rated 5 out of 5 stars

Natalie Z

I ordered and received bedroom set from Furniture Cart, the furniture by Global furniture is a beautiful bedroom set, excellent quality, sturdy, durable and right fit for my venue. The customer service was exceptional in all aspects. I was very pleased with the speed of delivery and quality of installation. Excellent service from beginning to end, and highest quality of products! Definitely will buy again from Furniture Cart!

June 8, 2021
Unprompted review
Rated 1 out of 5 stars

Better Grab a Snickers!

So far I am not impressed! Ordered in March with 4-8 weeks delivery time...week 8 get notification that "manufacturer" has delayed and will be another 8 weeks!! Searched for months to find furniture we wanted, or I would ask for refund. So grab a snickers because you are going any where for awhile if you order from here.

May 10, 2021
Unprompted review
Rated 5 out of 5 stars

The entertainment unit is beautiful

The entertainment unit is beautiful. I will say that the color is more of a cream color then I was expecting, but still love it. There is really no assembly to be done. The pieces are all assembled other than the back and top of the console. I paid extra for assembly and was glad I did. We are 70 and the pieces would have been too heavy for us to maneuver. They did a great job. It is 100 inches which is shorter then stated.

May 5, 2021
Rated 5 out of 5 stars

Great job!

I had a great experience with this company. My furniture was delivered as expected with excellent customer service, highly recommended !

April 25, 2021
Unprompted review
Rated 2 out of 5 stars

Curbside delivery is unacceptable

Not impressed with the delivery process at all. It's an insult to spend almost $5K on furniture and have it left on the side of the road in front of your house. I won't be ordering from this company again.

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

Bookcase Wall

We are very happy with our bookcases. Due to the pandemic, delivery took a little longer than expected but it was worth the extra week. The bookcase look beautiful on our wall and we have received many compliments on them.

January 12, 2021
Rated 3 out of 5 stars

Needs better customer service

I love my bed. It is great quality and beautiful. The only downside is the service. Furniture cart doesn't do a great job at giving you a time line as to when the product will be shipped and delivered. I was only given an email with the delivery time after calling numerous times over a period of a month and a half. The delivery and assembly went well.

January 7, 2021
Rated 1 out of 5 stars

I ordered my couch July 17,2020 and…

I ordered my couch July 17,2020 and still do not have it, I have called many times and requested updates and the date keeps changing.. It is now January 6, 2021 and still no couch! Very disappointed with this transaction!

January 6, 2021
Unprompted review
Rated 1 out of 5 stars

Furniture Cart has pi$$ poor customer service on furniture delay

Furniture Cart has pi$$ poor customer service. My first complaint is that the phone sare not answered in the order as they are received. I was on hold for 26 minutes, and I decide to call from my daughter's cell phone, and I had no wait, my call was answered asap. The second complaint, furniture was supposed to arrive in 3 to 6 weeks. At 7 weeks, I sent a message, and then and only then was I told the furniture was on a 4 to 5-week delay. My third complaint I was never made aware that the loan through affirm expires after 45 days, and since the furniture was delayed, my loan experience but I had already paid $1702. Pi$$ poor communication. I will never order from here again. I use to be a big promoter of your site, and 4 of my family members have ordered from here. Going forward, I will discourage people from using your site. I will be putting a bad review on all social media websites as well.

January 5, 2021
FurnitureCart logo

Reply from FurnitureCart

Dear Kelli,

Thank you for sharing about your experience. First, we would like to apologize for any inconvenience this may have caused you. Our advertised estimated delivery time online is anywhere between 3 – 6 weeks and we emphasize that this is an estimated time only. We have a record that you requested an update on December 18th and you have been advised of end of January delivery time.

We are sorry you had difficulties reaching out to us – we are currently experiencing a high volume of calls and we see that you have been attempting to call us during the rush hours. In such cases we encourage our customers to e-mail us – one of our representatives will return your call as soon as possible in a queue order.

As for the payment issue - any payment processor has a policy for any store that states that the merchant (even biggest merchants in the industry) are not allowed to bill the customer until the merchandise is available to be delivered. Affirm only gives a window of 45 days – if this time-window has expired we are obligated to ask our customer to re-enter the order, again, we are sorry if this caused any inconvenience. We tried reaching out to you in attempt to resolve the matter and offer an increased discount, however we have not heard back from you. Per your request the order has been cancelled, please be advised that no charges have been made for the purchase.

If you decide to shop with us again, please feel free to reach out to me directly for any questions or requests, we will be happy to offer you an increased discount.

Dina
Furniture Cart Management Team

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