Wish I had read the reviews before ordering. Ordered a sofa, as delivery stated 2 white gloved delivery and assembly, done the 24/7 chat.... turns out its NOT 24/7 chat, sent a message at 2am (... See more
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Once again a great service from Ajaz. He arranged for a fabric Swatch from manufacturer. I contacted him by email, instant answer to my further questions, I purchased a sofa online. A great price, fur... See more
Just taken delivery of our purchase so not checked contents however got to say that the guys who delivered it were absolutely first class (Barry & Ian). Went out of their way to get the delivery into... See more
Placed an order online ,always worrying when spending a lot of money from a company I’ve never heard of but furniture direct were great , from the initial order confirmation and communication abou... See more
Company details
- Furniture Store
- Antique Furniture Store
- Bedroom Furniture Store
- Garden Furniture Shop
- Mattress Store
- Office Furniture Store
Written by the company
Independent furniture retailer, serving customer since 2006 with over 48000+ products and over 100+ Major furniture brands across UK & Europe. We pride ourselves on offering the highest levels of customer care and uncompromising service from order all the way to delivery. From wardrobes, dining tables, desks, coffee tables, beds, bedroom furniture, mattresses, home office furniture, sofas, chairs to TV cabinets, you’ll find everything you could want at Furniture Direct UK for every room.
Contact info
2 Checketts Road, LE4 5EP, Leicester, United Kingdom
- 0116 235 7786
- ajaz@furnituredirectuk.net
- furnituredirectuk.net
4.0
Great
689 reviews
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Hasn’t replied to negative reviews
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Sadly it was not the coffee table we…
Sadly it was not the coffee table we wanted and some misunderstanding in title stating 'marble' but infact it was marble finish, original price was £222 so we got a discount code and was thinking it was real marble but when it came it was marble finish over wood. Extremely dissapointed and customer service only offered us a refund if we send it back (cheapest courier £40), so infact we will be out of pocket and no coffee table. I honestly think the service is poor
February 8, 2023
Unprompted review
Reply from Furniture Direct (Leics) Limited
Dear customer,
We apologize for any confusion or disappointment you experienced with your recent purchase of the coffee table. We understand that there was a misunderstanding regarding the "marble" description, as the table actually had a marble finish over wood. We apologize if this was not made explicitly clear during the purchase process.
We strive to provide accurate and transparent information about our products, and we apologize if the description led to any misconceptions. Upon reviewing the details page, we can confirm that it clearly mentioned the table comes with a marble finish. However, we understand that this may not have met your expectations, and we apologize for any inconvenience caused.
Regarding the issue with customer service, we apologize if you felt the offered solution was not satisfactory. As a company, we do have return policies in place, which require items to be sent back for a refund or exchange. We understand that the cost of return shipping can be a concern for our customers, and we regret any inconvenience this may have caused.
We appreciate your feedback, as it helps us improve our services and communication. We will take your experience into consideration and strive to enhance our product descriptions and customer support.
If you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We value your satisfaction and would like to work towards a resolution that leaves you feeling more positive about your experience with us.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused.
Sincerely,
Ashok Rawal
Furniture Direct UK
Black Friday Savings
Recently purchased a Hamilton & James Splendour 900.
On saw locally at £1370, bought from furnituredirect.net for £1142 Inc delivery in their Black Friday sale.
I have to admit I was a little bit dubious about the authenticity of the site but I took a chance and wasn’t disappointed. Website said 5 week delivery but I had it within 2 weeks.
Only criticism would be the lack of order status updates. No communication for a few weeks but I then got a call a few days prior to delivery and given a time slot.
Fantastic mattress. Very happy
December 10, 2022
Reply from Furniture Direct (Leics) Limited
Thank you for sharing your recent experience with us. We're thrilled to hear that you purchased the Hamilton & James Splendour 900 from furnituredirect.net during our Black Friday sale and received it for a great price, including delivery.
We understand that trusting an online website can sometimes create doubts, and we're glad that you took a chance with us. We're delighted that we were able to meet your expectations and provide you with a positive shopping experience.
We apologize for any lack of order status updates you experienced during the process. We appreciate your feedback, and we'll take this into consideration as we strive to improve our communication and keep our customers informed throughout the delivery process.
We're thrilled to hear that you are enjoying your new mattress and that it has met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you are very happy with your purchase.
If you have any further feedback or questions, please feel free to reach out to us. We value your support and appreciate your kind words.
Thank you for choosing furnituredirect.net. We look forward to serving you again in the future.
Best regards,
Ajaz Shaikh
Furniture Direct UK
Excellent service
Excellent service - delivered on time as promised. Good communication throughout and items delivered with care. Thanks
December 17, 2022
Unprompted review
Cotswold Norton Petite Upholstered Chairs, great quality and excellent service
Excellent service, great quality
November 24, 2022
Really long delivery
Really long delivery, but happy with the table when it did arrive
December 13, 2022
Good service and quality sofas
I bought two sofas in July, and they arrived on the estimated date four weeks later. Both sofas are excellent quality and at a very competitive price.
Unfortunately, one of the sofas was damaged during delivery. It did take eleven weeks for the sofa to be uplifted, sent back to the supplier for repair, then re-delivered back to us. The company kept us informed on its status throughout, and we eventually got the sofa back fully repaired.
Overall, the company did provide a good service and we would definitely use them again.
August 3, 2022
Overall good experience
The delivery time was longer than exppected and there was no communication after the order until they were ready to deliver. However the buying process was straight forward, pricing keen and the delivery driver was a lovely, polite, helpful guy.
November 4, 2022
Horrendous service, poor quality items
I wish I had read reviews beforehand. Customer service is horrendous. Ordered a sideboard, didn't receive an order confirmation, had to call to request an email be sent to me. The sideboard arrived 4 weeks later which was a week late and had dents and scratches on it. Requested a replacement and was told had to wait another 3 weeks for it which is completely unacceptable. When speaking to customer service was shocked to discover I was speaking to the actual manager. Non apologetic, very matter of fact. Never again.
November 5, 2022
Unprompted review
Fantastic service from start to finish
Fantastic service from start to finish. Ordered beautiful Italian bedroom furniture. Good price with discount. Delivered on time. Well packaged and perfect! Delivery guys were so nice and deserve a mention. Absolutely thrilled with my furniture. Very pleased to recommend.
October 23, 2022
Unprompted review
Bedroom Furniture
The team at Furniture Direct have been fantastic in accommodating my needs for my new home. They catered furniture to go with the style and colours I had chosen for my place. I ordered all the beds and frames.
October 3, 2022
Unprompted review
Rauche chest
Ordered to match my same make wardrobe they are well made and construction was easy. Have to wait for it to come from Italy but worth it, it came quickly wrong colour but that was my fault !!
September 14, 2022
No response to emails / issue resolution yet…
I received a bed frame that was poor quality for the price and also arrived scratched and one part that was cracked. The laminate finish of the bed side table was also poor. It’s been 2 weeks since I’ve sent a request for the replacement parts and I have yet to even receive a response or acknowledgement that my issue is being looked into. Item was poor quality but the lack of response to the issue is the most concerning. I’ve sent a follow up email 10 days later, still no response…
October 14, 2022
Bedroom chest of drawers
Just had our bedroom chest of drawers delivered within the specified timeframe. Furniture is well made good quality and excellent value. Delivery driver was polite and really helpful. Will definitely use again in the future!
October 3, 2022
Unprompted review
Unbeatable prices
Fast delivery
Outstanding customer service
Prices were matched and beaten
September 18, 2022
Unprompted review
Italian dresser with mirror
Very happy with the product, service and delivery. Thanks
September 2, 2022
Great price and delivery process
Great price and delivery process, unit was inspected pre delivery and delivered complete and unblemished.
Many thanks
August 30, 2022
Reply from Furniture Direct (Leics) Limited
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon
Furniture Direct Amazing Service!
Furniture Direct have been amazing in accommodating my needs for my new home. Great customer service by all and catered furniture to work with the style and colours I had chosen for my house. I ordered all my beds and frames from them and my amazing dining table. Go to them for all your furniture, you will not regret it!
August 19, 2022
Unprompted review
Reply from Furniture Direct (Leics) Limited
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Wrong item delivered and only had 3legs…
Wrong item delivered and only had 3legs on footstool after a 16week wait.
Can’t seem to reach anybody customer service is shocking
July 22, 2022
Reply from Furniture Direct (Leics) Limited
Hi, we never received email regarding this.
Can you please send me an email at sales@furnituredirectuk.net
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