Placed an order, within two days had a call saying delivery would be within another two days - and between 11am -1pm. Sent an email which tracked the delivery on the morning, and a call saying they we... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff very helpful, Phone is answered straight away, Delivery unbelievable fast, Furniture is very reasonable price and the quality is second to none. What more can anyone ask for. We would have no... See more
Company replied
Ordered a 3 piece suite on Tuesday and it was delivered on Friday. rang before delivery, also a tracking option. the two delivery people were pleasant and helpful. we paid for the assemble option and... See more
Company replied
The whole process from start to finish was straight forward and problem free. The suite itself was fantastic value for money...the quality of the items is first rate and looks beautiful employing subt... See more
Company replied
Company details
About FurnitureInstore
Written by the company
Free Delivery
Free Delivery to England & Wales
No charges for standard service, delivery within 7 working days, no issues at all.
Contact info
440-450 Stoney Stanton Road, CV6 5DG, Coventry, United Kingdom
- 02476 705 600
- sales@furnitureinstore.co.uk
- furnitureinstore.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FurnitureInstore
Hi Katrina,
Thank you for your review. We're pleased to hear that our delivery drivers were helpful and polite, and that you're happy with the quality of your product. We appreciate your feedback and thank you for choosing us.
-Furnitureinstore
I have already put on a 5 star review…
I have already put on a 5 star review but I will repeat.what a wonderfull company furniture instore excellent price excelent deli very good quality furni could t ask for moreture and what a brilliant guy gregg was from start to finish
June 22, 2026
Reply from FurnitureInstore
Hi Anthony,
Thank you so much for your wonderful review and for taking the time to leave another 5-star rating. We are delighted to hear that you were pleased with our furniture, pricing, delivery service, and the quality of your purchase.
-Furnitureinstore
Very good was very impressed with their…
Very good was very impressed with their delivery and also packaging and handling
June 22, 2026
Reply from FurnitureInstore
Hi Ivan,
Thank you for your kind review. We're delighted to hear that you were impressed with our delivery service, as well as the care taken with the packaging and handling of your order.
-Furnitureinstore
Excellent value for money,great…
Excellent value for money,great communication and delivery,from start to finish faultless, keep doing what your doing.big shout out to the 2 delivery men . Very professional
June 17, 2026
Reply from FurnitureInstore
Hi Jason,
Thank you for your fantastic review! We're delighted to hear that you found our service to be excellent value for money and that everything went smoothly from start to finish. Providing great communication and a seamless delivery experience is what we strive for, so it's wonderful to know we met your expectations.
-Furnitureinstore
The two who delivered the 3 piece were…
The two who delivered the 3 piece were amazing and helpful
June 19, 2026
Reply from FurnitureInstore
Hi Ian,
Thank you for your lovely review! We're so pleased to hear that our delivery team were amazing and helpful when delivering your three-piece suite.
-Furnitureinstore
The guys who delivered my sofa are 1st…
The guys who delivered my sofa are 1st class, friendly, polite and respectful.
My sofa was put together and rubbish disposed of well worth the extra ....
June 15, 2026
Reply from FurnitureInstore
Hi Yvonne,
Thank you for your wonderful feedback. We're delighted to hear that our delivery team provided a first-class service and that they were friendly, polite, and respectful throughout the process.
-Furnitureinstore
Easy to navigate website
Easy to navigate website, quick order and delivery date, great personal service.
Delivery people were friendly and helpful.
Happy with the sofa and chair.
June 15, 2026
Unprompted review
Reply from FurnitureInstore
Hi Pauline,
Thank you for your lovely review. We're delighted to hear that you found our website easy to navigate and that the ordering process and delivery times met your expectations.
-Furnitureinstore
Reply from FurnitureInstore
Hi Joe,
Thank you for your kind review! We're delighted to hear that you found our team respectful and professional. It's wonderful to know that both our delivery team and our customer service staff made a positive impression.
-Furnitureinstore
Exceptional service
Have never purchased a suite online before so we were a bit apprehensive. Our fears were unfounded thankfully! Delighted with our suite, measurements were exactly as it said on the tin, we were kept informed of delivery times and the guys delivering were friendly, professional and helpful. We wouldn’t hesitate to shop with you again … thank you!
June 15, 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you so much for your wonderful review! We completely understand the apprehension that can come with purchasing a suite online, so we're delighted to hear that your experience exceeded expectations.
-Furnitureinstore
Reply from FurnitureInstore
Hi there,
Thank you for your review! We're so pleased to hear that you found the items to be high quality and exactly as described.
-Furnitureinstore
Reply from FurnitureInstore
Hi Andrew,
Thank you for your wonderful review! We're thrilled to hear that you were pleased with both the product and the service. Your recommendation means a lot to us, and we truly appreciate your support.
-Furnitureinstore
Great seatie and service
June 16, 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you for your kind review! We're delighted to hear that you enjoyed the seating and received great service during your visit.
-Furnitureinstore
Reply from FurnitureInstore
Hi Roger,
Thank you for your positive review! We're glad you enjoyed our service and were pleased with the quality of the product. We appreciate your support and hope to see you again soon.
-Furnitureinstore
Great service friendly staff
Great sofa great friendly staff quick delivery great price aswell
June 10, 2026
Reply from FurnitureInstore
Hi Sarah,
Thank you for your fantastic review!
We're delighted to hear that you're pleased with your new sofa and that you found our staff friendly and helpful throughout your experience.
-Furnitureinstore
Lovely chair and sofa
Lovely chair and sofa, delivered on time by two friendly and efficient gentlemen.
June 15, 2026
Reply from FurnitureInstore
Hi there,
Thank you for your lovely review!
We’re delighted to hear that you’re happy with your new chair and sofa, and that the delivery was on time and handled by our friendly and efficient team. We’ll be sure to pass your kind words on to them.
-Furnitureinstore
Fantastic Quality and VFM....100% Winner
The whole process from start to finish was straight forward and problem free. The suite itself was fantastic value for money...the quality of the items is first rate and looks beautiful employing subtle curves instead of much easier and cheaper to manufacture straight lines. Not sure how they can offer this range at the prices they do. Buy with confidence, this is quality furnature, exactly as described. Hats off to the team that delivered and assembled the suite, fast, hard working, efficient, polite, and very respectful of our home. First class service throughout!
June 14, 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you for taking the time to leave such an incredible review!
We are absolutely delighted to hear that you found the entire process straightforward and hassle-free, and that you are so pleased with the quality, design, and value of your new suite. It's wonderful to know that the craftsmanship and attention to detail have made such a positive impression.
-Furnitureinstore
Brilliant company would highly…
Brilliant company would highly recommend from start to finish they made it so easy
June 12, 2026
Unprompted review
Reply from FurnitureInstore
Hi there,
Thank you so much for your kind review!
We're delighted to hear that you had such a positive experience and that we were able to make the whole process easy from start to finish.
-Furnitureinstore
Excellant service
June 8, 2026
Reply from FurnitureInstore
Hi there,
Thank you for your review!
We're delighted to hear that you received excellent service. Providing a great experience for our customers is always our top priority, and it's wonderful to know that we met your expectations.
-Furnitureinstore
Reply from FurnitureInstore
Hi Susan,
Thank you so much for your lovely review!
We're delighted to hear that our team made such a positive impression with their professionalism and service. Your kind words will mean a lot to them.
-Furnitureinstore
Quick delivery
Quick delivery , helpfully delivery men , happy with seatee x2 would recommend to friends and family
June 8, 2026
Reply from FurnitureInstore
Hi there,
Thank you for your wonderful review!
We're so pleased to hear that you were happy with the quick delivery and that our delivery team were helpful throughout the process. It's great to know that you're delighted with your new settees.
-Furnitureinstore
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