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Furniture One Shop Reviews 9

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TrustScore 3.5 out of 5

3.4

Furniture Store
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Company details

  1. Furniture Store

Written by the company

Furniture One Shop, the place to find the high-quality, stylish furniture at affordable prices. We thoroughly check the quality of our goods, working only with reliable artisans so that you only receive the best quality product. We at Furniture One Shop believe in high quality and exceptional customer service. But most importantly, we believe shopping is a right, not a luxury, so we strive to deliver the best products at the most affordable prices, and ship all over UK mainland.

Contact info

3.4

Average

TrustScore 3.5 out of 5

9 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Wouldn’t honour description of product

I received my rattan chairs and coffee table. Description stated coffee table with glass top. Arrived with no glass top. The response from furniture one was, you can see in the picture it doesn’t have a glass top. Yes this is true if you zoom in which I hadn’t done when ordering. I explained this and the response was well if you want to return it. I had even suggested they could get a piece of glass from a local glass supplier and I would collect it. No customer service at all. Raging. Not even an offer of a small refund so I could buy the glass top myself, which I will have to as drinks get trapped between the rattan when spilled and takes ages to dry off turned on its side.

May 10, 2026
Unprompted review
Furniture One Shop logo

Reply from Furniture One Shop

Dear Peter,

We’re very sorry to hear about your experience. However, we would like to clarify that your purchase was not made with Furniture One Shop, which is part of Green Waves Group Limited. Kindly check the company registration number on the website We believe that your our order was placed with a separate company called Furniture One Limited, and unfortunately we are not connected or affiliated with them.

We completely understand your frustration regarding the missing glass top and the service you received, especially when trying to find a practical solution. However, as this review relates to another business, we kindly ask that you direct your feedback to the correct company so they can address the matter appropriately.

We take customer service very seriously at Furniture One Shop and always aim to resolve issues fairly and professionally for our own customers.

Kind regards,
Team Furniture One Shop

Rated 5 out of 5 stars

Excellent and enjoyable customer…

Excellent and enjoyable customer service. I know right! It's in adversity that the opportunity to shine arises and for my order, what looked like potential delay in delivery, they demonstrated excellent communication and even indulged my whimsical responses. Nice work Fezalkhan! Still a bit out put that my floating shelf doesn't actually float however

March 6, 2026
Unprompted review
Furniture One Shop logo

Reply from Furniture One Shop

Dear Ruskin,

Thank you for such a thoughtful and entertaining review!

We’re delighted to hear that you had an enjoyable experience with our customer service, even when it looked like there might be a delay. Keeping our customers informed and making the process as smooth (and hopefully a little fun) as possible is always our goal.

A special thank you for the kind words about Fezalkhan – we’ll be sure to pass your feedback along to him. He’ll be very pleased to hear it!

And regarding the floating shelf… we must admit, despite the name, gravity still wins this round! 😄 But we hope it still looks great on your wall and serves its purpose perfectly.

Thank you again for choosing Furniture One Shop and for sharing your experience. We truly appreciate your support!

Best regards,
Team Furniture One Shop

Rated 5 out of 5 stars

Super happy with my order.

Super happy with my online order from Furniture one shop. The website photos are exactly same as the furniture I purchased. Delivery was faster than expected and everything arrived in perfect shape. Definitely recommend them if you’re looking for quality furniture without the hassle.

January 26, 2026
Unprompted review
Furniture One Shop logo

Reply from Furniture One Shop

Dear Prachi,

Thank you so much for your wonderful feedback! We're thrilled to hear that your furniture matched the photos perfectly and that your delivery arrived quickly and in great condition. Your recommendation truly means a lot to us. We look forward to serving you again soon!

Kind regards,
Team Furniture One Shop

Rated 5 out of 5 stars

Wardrobe purchase

Bought a wardrobe from here and I’m very satisfied with the quality and finish. Good service, reasonable pricing, and timely delivery. Highly recommended.

January 2, 2026
Unprompted review
Furniture One Shop logo

Reply from Furniture One Shop

Dear Hassan,

Thank you so much for your kind words! We’re really happy to hear that you’re satisfied with the quality, finish, and overall service of your wardrobe. Providing good value, timely delivery, and a smooth experience is always our goal.

Your recommendation truly means a lot to us. We look forward to serving you again.

Best regards,
Team Furniture One Shop

Rated 1 out of 5 stars

Placed order for sofa delivery date given and no communication off company at all as delivery date was fast approaching....

Placed order for sofa was given delivery date between 20th nov - 27th Nov, Had no communication with company and my delivery date was fast approaching so I got in touch , couldn't find my order etc , order was found and delivery date got moved on another week , in mean time give my sofa to some one who had nothing expected to manage a few days without a sofa but not almost 2 weeks , my daughter and grandchildren live with us so it was a difficult time , in talks for compensation due to their bad customer service as you can imagine they want go give next to nothing , baring in mind when I was looking for this sofa this company was selling it much more expensive than other companies ( obviously making a good profit ) other companies had sold out obviously as they were Cheaper.....won't buy off this company again .

November 20, 2025
Unprompted review
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Reply from Furniture One Shop

Dear Julie Williams,

We do not have your order. Your order must be with other vendor. We are Furniture One Shop. Kindly check your details and we hope you understand.

To verify you can go to our website link above.

Warm Regards,
Team Furniture One Shop

Rated 5 out of 5 stars

Media Unit Coby 10

Item was not in stock when I placed the order where the website said it was. However excellent communication and given the option to continue with order or refund.

Updated throughout and in the end unit was delivered and perfect.

Good price and good quality.

I'm a happy customer thankyou.

February 21, 2025
Unprompted review
Furniture One Shop logo

Reply from Furniture One Shop

Dear Paul,

Thank you for your kind review! We truly appreciate your patience and understanding regarding the stock availability. We're glad our communication and service met your expectations and that you’re happy with your purchase.

Your satisfaction means a lot to us, and we’re delighted that you found the product to be of good quality at a great price. If you ever think of redecorating your home, we’re always here to help.

Thanks again for your support!

Best regards,
Team Furniture One Shop

Rated 5 out of 5 stars

Good service and fast delivery

Good service and fast delivery. Product exactly as described!

February 15, 2025
Unprompted review
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Reply from Furniture One Shop

Dear Ross,

Thank you for your kind words! We're delighted to hear that you’re happy with our service and fast delivery. We appreciate your support and look forward to serving you again!

Kind regards,
Team Furniture One Shop

Rated 1 out of 5 stars

It's a scam

It's a scam. 2 items bought and both cancelled days later with a message it takes 10+ days to refund money! Avoid

December 12, 2024
Unprompted review
Furniture One Shop logo

Reply from Furniture One Shop

Dear Sophia,

Thank you for your feedback. We take such concerns very seriously. However, we have been unable to locate any order under your name in our system.

Please note that we do not charge customers if we are unable to fulfill an order. In the case of a cancellation if order cannot be fulfilled, the money is never taken from the customer’s account.

Kindly provide us with your order reference number by contacting us at info@furnitureoneshop.co.uk. This will allow us to investigate further and assist you promptly.

We are committed to resolving any issues and ensuring a positive experience for all our customers.

Kind regards,
Team Furniture One Shop

Rated 5 out of 5 stars

Excellent product

Excellent product, extremely happy with the quality and finish a*

July 3, 2024
Unprompted review
Furniture One Shop logo

Reply from Furniture One Shop

Dear Josh,

Thank you so much for your wonderful feedback! We're thrilled to hear that you're extremely happy with the quality and finish of our product. Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

Best regards,
Team Furniture One Shop

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