I ordered the Colossal Curvy Clawer in March of 2025. Unfortunately, I did not try to assemble it until I relocated to Portugal in June. When I tried to put it together, I discovered that the hardware... See more
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Bought the automatic litter box and the scratching post - both are my cat's favorite now. The litter box is definitely worth the money. Wait time of the scratching post is a bit long though but their... See more
This cat tree is beautiful - the best one I've ever seen. It fits perfectly in the corner of my living room. It took over a month to arrive, which was frustrating, but their customer service was great... See more
I ordered the elevated glass cat bowl on two separate occasions. Both times my order arrived quickly and the product was exactly as expected. I would say the quality of the product is great and the p... See more
Company details
Written by the company
An award-winning brand with modern cattitude!
Contact info
13920 CITY CENTER DR STE 235, 91709, CHINO HILLS, United States
- help@furrytail.net
- furrytail.net
3.1
Average
82 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great food and water bowl
I love the 2 in 1 elevated glass cat bowl.
It is well made and my cat isn’t leaving food everywhere anymore. Easy to keep clean and overall really pretty. Thank you!
October 20, 2022
Great quality
Great quality! I like that it has the poles that make it sturdy. I had the felt ones and kittens would run up the side and it was constantly collapsing
October 28, 2022
Best Pet Chair Ever, So Modern & Chik
The selections are incredible and the website navigation experience is so easy to use. By far, my shopping experience was fun, fast and definitely found what I was looking for.
October 18, 2022
Haven’t gotten the item yet
Haven’t gotten the item yet, haven’t gotten any updates or any estimates on the delivery, I don’t know when I’m going to have it, but already asked in the email to rate the purchase. Was also charged twice on the one same item and had to dispute one charge. I’ll definitely edit my review to a good one if I’ll get my item soon and like it, but first impression isn’t good unfortunately.
October 10, 2022
Reply from Furrytail
Dear Valued Customer,
Thank you for taking the time to share your feedback on Trustpilot. Please accept our sincerest apologies for the delayed response. We strive to provide timely and attentive customer service, and it is clear that we have fallen short in this instance.
I am very sorry to hear that you have not received the item you ordered and that you were charged twice for the same purchase, requiring you to dispute one of the charges. That must have been a highly frustrating experience, and we regret that we did not address your concerns in a more timely manner.
If the issue you mentioned is still unresolved, I encourage you to reach out to our support team at help@furrytail.net. We will thoroughly review the details of your order and work diligently to find a reasonable solution, whether that involves expediting the delivery, issuing a refund for the duplicate charge, or any other appropriate remedy.
Customer satisfaction is of the utmost importance to us, and we value your feedback, as it helps us improve our processes and better serve our customers. If you do receive your item and are satisfied with it, we would be grateful if you could update your review accordingly. However, we understand that your first impression has not been positive, and we are committed to making this right.
Please let us know how we can assist you further. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust.
Best regards,
Customer Service
Furrytail
Beautiful bowls
These bowls are stunning. Excited to get them washed and have my kittens use them. They’re sturdy and love the concept 2 in 1. My space is small and these really help keep things out of the way.
October 4, 2022
Very happy with the adorable cat bed I…
Very happy with the adorable cat bed I purchased. It is a very nice quality, all items provided for assembly. It was shipped very quickly and arrived with no damage at all. A++++
September 25, 2022
It seems like a nice box however I am…
It seems like a nice box however I am very disappointed because it is expensive and it arrived damaged. I contacted customer service to let them know and have not received a response. The litterbox was not packaged well, it was only put in a plastic bag inside a cardboard box. When the package arrived and I saw how beat up cardboard box was I was worried and I was right to be concerned. The litterbox is actually dented and damaged so I didn't use it yet pending response from furrytail in case I need to ship back the damaged litterbox. This was a lot of money to spend on a litterbox only to receive damaged product. You should pack the litterboxes better for shipping. I'm very disappointed.
September 21, 2022
Reply from Furrytail
Dear Valued Customer,
Thank you for taking the time to share your feedback on Trustpilot. Please accept our sincerest apologies for the delayed response. We strive to provide timely and attentive customer service, and it is clear that we have fallen short in this instance.
I am very sorry to hear that the litter box you ordered arrived damaged. That must have been extremely disappointing, especially considering the price you paid for the item. We understand how frustrating it is to receive a damaged product, particularly when you have taken the time to reach out to our customer service team and have not received a response.
If the issue you mentioned is still unresolved, I encourage you to reach out again to our support team at help@furrytail.net. We will thoroughly review the details of your order and work diligently to find a reasonable solution, whether that involves sending you a replacement item, providing a full refund, or any other appropriate remedy.
Customer satisfaction is of the utmost importance to us, and we value your feedback, as it helps us improve our packaging and shipping processes to better protect our products during transit. We are committed to ensuring that our customers receive high-quality items in pristine condition.
Please let us know how we can assist you further. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.
Best regards,
Customer Service Team
Furrytail
My cats love their little tents
My cats love their little tents. They were pretty easy to put together. I’m very happy with my order. And shipping was fast. Thanks
August 14, 2022
Cats love the new Glamping tent
Cats love the new Glamping tent. It's a bit small for a couple of the cats but our Russian Blue, Gracie loves it and spends a lot of time in it. She was in it last night when I was awakened by the rain.
August 10, 2022
Super awesome company
Super awesome company. I'm thrilled with the quality of the cat tent.
June 27, 2022
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