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Fuse Energy Reviews 5,504

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TrustScore 4.5 out of 5

4.7

Green Energy Supplier
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and professional attitude, making interactions pleasant and productive. Many highlight the brilliant customer service, appreciating the personalized approach and quick, clear communication. The service provided is frequently described as excellent, with consumers noting the ease and speed of processes like meter installations and account management. Reviewers are particularly impressed with the fast response times, often receiving immediate assistance via online chat, and the smooth user experience, including an easy-to-use app. However, some customers also noted issues with customer service, mentioning ignored complaints or difficulties in resolving specific problems like inaccurate billing due to smart meter issues. A few people found the process of reaching a human agent frustrating, initially encountering bots, and some experienced technical glitches with the chat system freezing.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Customer service

Consumers generally express high satisfaction with customer service, often highlighting the helpfulness,... See more

Service

Clients share positive opinions on service, highlighting the efficiency and professionalism of the engineers.... See more

Response time

Reviewers mention positive feedback about response times, with many praising the swift and efficient replies... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the app for being clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an engineer come by to install a new gas metre as the old one was 20 years old Scheduling via the Fuse app was very easy. The engineer, Christos, did a phenomenal job. Super friendly, very efficie... See more

Rated 5 out of 5 stars

There was a glitch on the diary booking system within the app that wouldn't allow me to select a date and pay the deposit for a charger installation. I sent a message to Fuse and Dhruv promptly called... See more

Rated 5 out of 5 stars

Had my smart gas meter installed by Christos I at Fuse. Communication was brilliant from the off, letting me know when he was nearby. Upon arrival Christos was super friendly, professional and quick t... See more

Rated 5 out of 5 stars

I was most impressed with their triage AI. Plugs was able to respond in 1 minute for a relatively complex issue and within 5 minutes for a much more complex one. It’s the speed of the response that a... See more

Company replied

Company details

  1. Green Energy Supplier
  2. Electric Utility Company
  3. Energy Supplier
  4. Solar Energy Company
  5. Solar Photovoltaic Power Plant

Written by the company

Save with the cheapest electricity tariff amongst legacy suppliers in the UK. See your daily electricity bill, real-time electricity consumption of your home, and where you get your renewable energy from. And more!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 67% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great customer service

We have been with Fuse for over a year now. Very smooth onboarding process and user friendly app.

We had to resolve a query today due to an account change and the customer service couldn’t have been better. Yash was patient, responsive and very helpful. It was a complicated matter but he provided regular updates throughout the day. Really pleased with the service!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect installation by Hasan at Fuse Energy

Perfect installation. Arrived within the pre-advised 2 hour time slot. Hasan was very polite and respectful, was not intimidated by my big barking dog, even managing to calm her. He gave a clear explanation on how the installation was going to take place and what I had to do inside the house to assist. Hasan carefully and respectfully checked that the system was back to working correctly before he left the property.
Great free service provided by Fuse Energy

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good!

I have been with Fuse since the beginning of 2026. Their site and operation seem smooth and their customer service fairly swift and pleasant to deal with.

Due to an ongoing issue that was left behind by my last energy provider, I needed the gas smart meter replacing.

While this took a bit of time to organise, they sent an engineer. Erimiys was a fantastic example of an engineer in terms of both professionalism and efficiency. Clean, friendly and swift. I can't say for sure if the issue is resolved as it requires behind the scenes / back end work to make everything connect, but the job looks great and everything was done and my appliances working in under an hour.

There were some delays in terms of schedule but this is often unavoidable, no complaint about this.

Thank you!

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

New Gas and Electric Meter

Bilal arrived on time and completed the work swiftly. He fitted a new gas meter and electricity meter. Complete professional and gave me lots of information on how to use the fuse app. Thanks Bilal.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

The team at fuse are really responsive…

The team at fuse are really responsive and keep me informed of my order progress and any issues that arise. The engineers visiting to do the installs are the same and go above and beyond to make sure I was happy before they left.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fuse Energy IHD…

working great,just received my IHD and had to contact support to set it up, answered very fast within 5 mins and a guy called Mohamed helped me very clear and helpful to set it up correctly,very helpful and pleasant guy big thanks to Mohamed

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great job.

My Fuse engineer Angelo arrived exactly on time and fitted my smart meter without any problems. A stress free meter change. Great job.

April 24, 2026
Unprompted review

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