On the day of my connection I was disappointed that things didn't work as I had expected. I lost internet on my laptop and had problems with my TV. It took me 3 days to connect with Technical Services... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a rule I have had no complaints with the quality of my broadband however thr only reason I have left 4 stars instead of 5 is due to lack of communication at this point. I've sent numerous emails... See more
Company replied
Just had a fibre to the premises connection in Hedley, rural Northumberland. Installation team completed within an hour. Very helpful and not thrown by a different router being requested. Internet sp... See more
Company replied
Exceptional service from Stephanie in setting up our contract and all related administration then from Liam who installed the fibre system and then, again, from (the other) Liam in Support who could n... See more
Company replied
Company details
Written by the company
We’re Fusion Fibre Group, an internet service provider on a mission to deliver some of the fastest and most reliable broadband the UK has to offer. We specialise in providing ultrafast broadband to homes and businesses across the UK, with a goal to future-proof both rural and urban communities through high-speed, full fibre connectivity. As demand increases for seamless online experiences, from streaming and remote working to gaming and smart home technology, we believe no one should be left behind. That is why our fibre-to-the-premises (FTTP) network is designed for long-term performance, delivering stable, high-bandwidth broadband that supports the connected lifestyles of today and tomorrow. Let Fusion Fibre Group switch your broadband into the future. Check our website to see if our ultrafast full fibre network is available in your area.
Contact info
19-21 Great Tower Street,, EC3R 5AR, London, United Kingdom
- 0333 305 7560
- hello@fusionfibregroup.co.uk
- fusionfibregroup.co.uk
4.1
Great
666 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nathan was very helpful got me online…
Nathan was very helpful got me online super quick thankyou
July 15, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Nicole,
Thank you so much for the 5-star review! We're thrilled to hear that Nathan got you online so quickly. We'll be sure to pass on your lovely feedback.
If you ever need anything else, don’t hesitate to reach out, we’re always here to help!
Thanks again,
Fusion Fibre Group
Nathan was lovely
Nathan was lovely, explained everything brilliantly and was patient. Query resolved and very fast
July 8, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Daynah,
Thank you so much for your review! We're really glad to hear that Nathan explained everything clearly and resolved your query so quickly. We’ll be sure to pass along your kind feedback.
Welcome aboard, and if you ever need anything, we’re here to help!
Thanks,
Fusion Fibre Group
Just had fusion fibre installed this…
Just had fusion fibre installed this morning by Harry, couldn't of asked for a better installer. Very polite guy no fuss straight in and out very quick installation. Would highly recommend anyone getting fusion fibre to ask for Harry to do the installation.
July 1, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Lee,
Thank you so much for the 5-star review! We're delighted to hear your installation went smoothly and that Harry left such a great impression. We’ll be sure to share your kind feedback with him.
Thanks again for the recommendation, and welcome to Fusion Fibre Group!
Thanks,
Fusion Fibre Group
First Class Customer Support
We had an issue getting a personalised voice mail on our Yealink phone. Liam patiently listened to our issues and explained what he would do to resolve the issue.When the fix did not work he tried another tack and copied the voice recording I had made into the system. He was kind, friendly and helpful and inspired confidence at each stage. He deserves a huge thank you for his tenacity and ability to get the problem sorted.THANK YOU LIAM.
June 26, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Dalgy,
Thank you for your fantastic review! We’re so pleased to hear you had a great experience with our team. We’ll be sure to pass your positive feedback on to Liam.
Thanks again!
Fusion Fibre Group
Liam was excellent!
Liam was great. He talked me clearly through each step of the set up and knew the fix for the issues we had along the way.
He made sure to answer all of my questions and checked the connection of the line too. Overall I was very happy with the service and Liam was a great face for the company. Thanks Liam.
June 27, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Louis,
Thank you so much for taking the time to leave a review! We will be sure to share your kind words with Liam.
Thanks again!
Fusion Fibre Group
Prompt and friendly response
Prompt and friendly response. Problem solved directly.
June 25, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Martyn,
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience, it means a lot to us.
If there is ever anything else we can do for you, we’re always here to help.
Thanks again,
Fusion Fibre Group
Absolutely professional.
June 20, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Seb - that's what we love to hear. Thanks!
Quick and easy.
We have recently had Fusion Fibre installed. From the beginning, Kevin Jewitt was very honest and helpful. The installation was quick and all the work was done to a very high standard. We are very pleased with the whole process and fully recommend Fusion Fibre.
Ian W. Stocksfield.
June 20, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Ian, thanks for the fantastic feedback! Will let Kevin know you left this great review!
Got me connected straight away
Got me connected straight away, the verbal instruction was clear and straight forward.
June 19, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Philip - great feedback, thanks for leaving us a review!
Spoke to Liam who was excellent
Spoke to Liam who was excellent - really helpful and resolved my issue quickly.
June 19, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Martin - thanks for the kind words about Liam, we'll pass this on for you!
My best Fusion experience by a mile!
Liam contacted me about the fact that my VIOP phone had not arrived even though the cable had been installed over a month ago.
Liam was excellent. He dealt with my concerns and explained precisely what he would do to correct the problem.
I have just received the phone I.e. less than 24hrs after our conversation. That's brilliant service - the best experience I've had in my dealings with Fusion!
Now I'm waiting for Liam to ring, as he promised, to talk me through the installation process.
As I was writing this he rang! Our VOIP phone is now installed and working perfectly.
Liam was patient, clear and obviously knew exactly what he was doing (and getting me to do). Many thanks for the work you've done. 5 STARS!! Thoroughly deserved. Geoff Walker.
June 17, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Geoffrey - thanks for the 5-star review. We'll pass this feedback on to Liam, thanks so much!
Cancelled broadband due to moving out.
Very simple process. One phonecall, no fees, very helpful.
June 10, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Sarah, thank you so much for your wonderful review. We're glad we could help!
Over charging me double the price they…
Over charging me double the price they offered me
May 1, 2025
Very helpful great customer service and…
Very helpful great customer service and able to keep original number everything completed quickly would highly recommend
June 6, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Julie, thanks for your review! Have a great day!
They haven't even told me that my…
They haven't even told me that my payment is overdue or took my bank account details so what do I do
June 5, 2025
Unprompted review
Fusion Fiber in Rothbury
I can recommend this company
Kevin arranged the fitting and the two men did a quick and very tidy job.
They connected all my WiFi appliances for me which was a great help as my sight is poor.
The monthly fee too is very good.
One happy customer!!
June 4, 2025
Unprompted review
Reply from Fusion Fibre Group
Thanks for the review, Catherine! I'll pass that feedback on to the team for you. Glad we could be of help!
Thank you
Needed help with a bill, spoke to the a few people in customer service, who was very helpful and passed through to billing where I was helped seeing up my direct debit
May 29, 2025
Unprompted review
Reply from Fusion Fibre Group
Thanks for the review! Glad to hear we could be of help!
Liam was great
Liam was great, helped me without an issue, was polite and fun, 5 stars for him as an agent and for the help received! Cheers Liam
May 31, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Kerry, thanks for leaving us this great feedback!
So friendly and sure that I could be…
So friendly and sure that I could be helped
May 30, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi Michael, thanks for the review!
I couldn't get my Internet connection…
I couldn't get my Internet connection no matter what I tried so I rang up and was talked through what to do and was up and running in less than 5 minutes very happy with the service
May 28, 2025
Unprompted review
Reply from Fusion Fibre Group
Hi, thanks for the review! Glad you're super speedy WiFi is up and running!
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