Fusionkitchen Reviews 37

Very good food. Clean, cosy and hassle-free atmosphere.

Very unimpressed with the service. Order item and after more than an hour of waiting for my order to be delivered I rang the company direct who said my order had not been placed. I collected the order myself. I emailed fusionkitchen on 5 June to ask for a refund of delivery fee and tip: no acknowledgement to my email has yet been received. I know it is only a small amount but why should I have paid for a service that was not given?

Horrible service. Ordered from Lovage Victoria and food showed delivered on the website, but did not arrive to my hotel even after specifying room number. After several calls and two hours after order, the rep sent me a photo of food having been delivered and left on the street in front of an unmanned side door of the hotel! When finally went to the door, the delivery was gone. After all that, they would not offer a refund.

Went in for a quick grilled chicken salad for lunch came out with a small container of salad and chicken not worthy of feeling anyone feeling full or content I will not be returning as this has ruined my experience with them fully.

Very bad service. We ordered takeaway for 2 special chicken curry from Chennai Dosai in Birmingham and when delivered one chicken curry container accidently opened and the curry was in the carry bag. We contacted fusion kitchen and according to their customer service and delivery team the food was delivered. The driver who delivered indeed took a photo of the food in the carry bag and sent it to the fusion kitchen in front of us. Fusion kitchen is disputing this and saying the food was delivered. We contacted chennai dosai and they were happy to replace the ch iken curry provided FUSION kitchen send a driver to collect the food which the fusion kitchen won't do as in their view the food was delivered. We paid fusion kitchen extra £ for delivery. They won't sent a driver at any cost eventhough the restaurent was happy to replace the food. Such a bad experience with this company and not sure how they can run such a business with no integrity.

I ordered the food for my work colleagues at 12.40, it cost £36 but fusion kitchen took my money but did not send the order through. After about 40 mins I phoned fusion kitchen and told them that my staff are leaving at 2.45pm, so need to hurry. The food came at 3.05pm cold. 3 of my staff had gone home. Fusion kitchen had really messed up.

I am very curious as to where you got your customers email addresses from. I have now complained to the ICO and an investigation is underway. They are breaching GDPR left and right

I keep getting spam texts from these people, but the come from -FK-

Reported to my provider and ICO.

Keep getting marketing emails from these people. No method of unsubscribing and emails are ignored

The staff was awesome and the food was amazing. We will be back for sure.

I love your pizza. I love the new location and I love the staff.

We have tried food from here before but this time it was just fantastic, and fresh. Will definitely be ordering again.

It was my first time here and the food was amazing. The staff were friendly and they made us feel welcome. Plus, they have a great selection of beers. We will be back.

Order 3 meals and Fries from a restaurant website which took me to Fusion Kitchen to pay how do I know it is not a scam?
Secondly I ordered 3 meals + fries , Fusion kitchen displayed 4 chocolate milk shakes had been ordered!
Thirdly, Fusion Kitchen displayed I had been delivered the 4 milk shakes, yet I had only just placed the order!
Lastly, there is no secure method of payment such as Apple Pay or PayPal, you have to give your card details.

(Update) Thankyou for your reply below Fusion Kitchen

Compare to food hub, Fusionkitchen is much better and customer support are super fast to help the customers.

Great service! Really easy to use and clean interface. Customer support is also very helpful. Way better than Just Eat!