I placed an order on Friday 9am via DHL Express from Zaragoza, Spain to Solihull, United Kingdom 2 day delivery but my item just arrived within 30 hours of placing my order, the item is as described b... See more
Company replied
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I placed an order on Sunday and the item was out for delivery less than 2 working days later when shipped from outside the UK. The tracking information was accurate and the trainers were great. Despit... See more
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It went badly with the delivery company, which didn’t deliver to the item to the indicated address. They didn’t even go to the address, leaving the item at a pickup point. This is not the first time t... See more
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I recently purchased a pair of Futsal Shoes Morelia Sala Elite IN Black-White-Chinese Red from this company and read some of the reviews and obviously I can only comment on my own experience but I fo... See more
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Company details
Written by the company
En Fútbol Emotion nos dedicamos a ofrecer lo mejor en productos de fútbol, convirtiéndonos en una de las tiendas online más reconocidas y especializadas del mercado. Desde nuestro nacimiento en 2001, hemos trabajado con pasión para proporcionar una experiencia única tanto a aficionados como a jugadores profesionales. Contamos con una gran gama de productos que incluyen botas de fútbol, guantes de portero, ropa deportiva, equipaciones oficiales de más de 200 equipos y selecciones, balones y una gran variedad de accesorios, siempre adaptándonos a las necesidades de nuestros clientes. En nuestro catálogo, encontrarás productos de las mejores marcas del sector, con opciones para todo tipo de superficies y niveles de juego, desde principiantes hasta profesionales. Pero no solo nos centramos en la venta de productos, también nos esforzamos por ofrecer un valor añadido a través de nuestro contenido especializado. En nuestro blog y redes sociales compartimos noticias, consejos y análisis detallados para ayudar a nuestros clientes a mejorar su rendimiento y tomar decisiones informadas. También realizamos eventos para juntar a nuestros clientes con sus ídolos tanto en tienda como en los estadios de fútbol como el Santiago Bernabéu, San Siro o el Parque de los Príncipes. de París. Además, disponemos de más de 20 tiendas físicas repartidas por España, Portugal, Italia y muy pronto en Francia. Lo que te permite probar los productos antes de comprarlos. En Fútbol Emotion, nos comprometemos a ofrecer calidad, variedad y un servicio cercano y profesional para todos los amantes del fútbol. ¡Te esperamos!
Contact info
Calle Turiaso, 27. Naves 90-94, 50197, Zaragoza, Spain
- soporte@futbolemotion.com
- futbolemotion.com
3.9
Great
8K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery was excellent and just in time.
Delivery was excellent and just in time. Also products came in really well and just how i wanted them.
July 22, 2025
Unprompted review
Reply from Fútbol Emotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Greetings from the Fútbol Emotion team
Reply from Fútbol Emotion
Hi there,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Greetings from the Fútbol Emotion team
Good but not perfect
Excellent soccer shoes, with discounts at low prices. I'm reporting a problem with the Puma I bought, likely due to a manufacturing error. Shipping (international, I'd say) was very poor, as the boxes arrived destroyed.
July 7, 2025
Unprompted review
Reply from Fútbol Emotion
Hi,
Thank you very much for your review!
We’re glad to hear that your experience with us was a positive one. If there's anything you think we can improve, please don’t hesitate to write to us at soporte@futbolemotion.com — we’ll be happy to assist you.
We look forward to welcoming you back anytime at Fútbol Emotion, either in our stores or on our website.
Best regards,
The Fútbol Emotion team
They could sent the items i paid.
They could sent the items i paid.
Waiting for 28 days, still nothing.
July 17, 2025
Unprompted review
The product came in very good…
The product came in very good conditions. It was very fast. Easy payment service.
June 30, 2025
Unprompted review
Reply from Fútbol Emotion
We are pleased that our service met your expectations. Your feedback is an important recognition for us and encourages us to improve. Thank you again for your trust and for choosing us.
Reply from Fútbol Emotion
We are pleased that our service met your expectations. Your feedback is an important recognition for us and encourages us to improve. Thank you again for your trust and for choosing us.
Fast and according what I requested
Fast and according what I requested
June 27, 2025
Unprompted review
Reply from Fútbol Emotion
We are pleased that our service met your expectations. Your feedback is an important recognition for us and encourages us to improve. Thank you again for your trust and for choosing us.
5* store
Amazing company, products and customer support! Fully recommend
July 2, 2025
Unprompted review
Reply from Fútbol Emotion
We are pleased that our service met your expectations. Your feedback is an important recognition for us and encourages us to improve. Thank you again for your trust and for choosing us.
Just perfect
July 3, 2025
Unprompted review
Reply from Fútbol Emotion
We are pleased that our service met your expectations. Your feedback is an important recognition for us and encourages us to improve. Thank you again for your trust and for choosing us.
store with a large selection of…
store with a large selection of products. football equipment in all sizes and affordable prices. Delivery relatively fast
July 7, 2025
Unprompted review
Reply from Fútbol Emotion
We are pleased that our service met your expectations. Your feedback is an important recognition for us and encourages us to improve. Thank you again for your trust and for choosing us.
very good products and delivery as describe.
very good products as describe on the web page
Very fast shipment
delivery on time as reported on the web site.
Service excellent.
July 3, 2025
Unprompted review
Reply from Fútbol Emotion
We are pleased that our service met your expectations. Your feedback is an important recognition for us and encourages us to improve. Thank you again for your trust and for choosing us.
Reply from Fútbol Emotion
We are pleased that our service met your expectations. Your feedback is an important recognition for us and motivates us to improve. We sincerely thank you once again for your trust and for choosing us.
Reply from Fútbol Emotion
Hello, Luis!
Thank you very much for your review!
We’re glad to hear that your experience with us was a positive one. If there’s anything you think we could improve, feel free to write to us at customerservice@futbolemotion.com, we’ll be happy to help.
You're always welcome back at Fútbol Emotion, whether in any of our stores or on our website.
Best regards,
The Fútbol Emotion Team
Extremely bad customer support…
Extremely bad customer support regarding a clear manufacturing defect on a 250eu football boot, that is now unwearable.
They just say no defect is visible after i have send 11 pictures that clearly shows how the eyelets for the laces are just falling apart.
July 3, 2025
Unprompted review
Excellent delivery the package arrived…
Excellent delivery the package arrived in excellent condition and arrived even earlier. Thanks a lot
June 30, 2025
Unprompted review
Reply from Fútbol Emotion
Hi Paulo,
Thank you very much for your review!
We are glad that your experience with us has been a good one. We hope to see you back whenever you want at Fútbol Emotion, in any of our shops or on our website.
Greetings from the Fútbol Emotion team.
Very professionals
July 1, 2025
Unprompted review
Reply from Fútbol Emotion
We are pleased that our service met your expectations. Your feedback is an important recognition for us and motivates us to improve. We sincerely thank you once again for your trust and for choosing us.
Two different excuses for item not being dispatched
Ordered a pair of football boots on 28th June. Item showed as in stock and available for immediate dispatch. It is now the 2nd July and the boots have still not been sent. When I first queried it they stated that their courier was having system issues and therefore the dispatch was being delayed. I then re-queried it 2 days later and their excuse this time was that they were experiencing IT issues. Will leave it a couple more days and if no progress then the order will be cancelled.
July 2, 2025
Unprompted review
Great support from customer service
Great support from customer service. They changed my order when requested, informed me about print details, helped a lot and they did all that in one day.
I am really happy with the store. But only one thing, shipping to Croatia is done with the Overseas and it was my worst shipping experience in my life. The package arrived to the Croatian logistics center on June 16th, 2.5km away from delivery address in capital city. They delivered it on July 1st.
You should really consider changing the delivery service. For example UPS got another package on June 30th and delivered it on July 1st. That is delivery.
July 1, 2025
Unprompted review
Reply from Fútbol Emotion
We are pleased that our service met your expectations. Your feedback is an important recognition for us and motivates us to improve. We sincerely thank you once again for your trust and for choosing us.
Worst experience with buying from this…
Worst experience with buying from this company. Allow you to order for UK shipment and then after 5 days when you start asking them where is your order they answer you all UK orders is on Hold because their delivery provider got system issue at the moment and no estimated time given. So here the question why then you
allow people to order. BE AWARE!!!
June 26, 2025
Unprompted review
Great customer service and company !!
Great customer service! They reply to your queries within 48hrs!
My package (from Spain) arrived within 10 days to my locale (Solomon Islands).
10/10.
Simon
June 15, 2025
Unprompted review
Reply from Fútbol Emotion
We are pleased to hear that our service met your expectations. Your feedback is a valuable recognition for us and a strong motivation to keep improving. We sincerely thank you for your trust and for choosing us.
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