Everything was ok
January 24, 2019
Unprompted review
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4.4
Excellent
15 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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People also looked at
Overall I am happy that we have decided…
Overall I am happy that we have decided for Future Health. However, we had many inconveniences (administrative problems, miscommunication). Yet, I am very happy that in the end both samples (the services we asked for) could be successfully stored. Thank you!
July 18, 2018
Unprompted review
Reply from Future Health Biobank Switzerland
Dear Mrs Bektas,
Thank you for choosing Future Health and for taking the time to provide us with your feedback, we value all comments which give us the opportunity to continually improve the service we offer to our clients. We are sorry you felt the administrative services delivered and the communication did not meet your expectations at some points .
We would like to reassure you that your samples are our number one priority and are stored safely at our facility.
Best Wishes for you and your family.
FHB Customer Care Team
Everything perfect
July 11, 2018
Unprompted review
Reply from Future Health Biobank Switzerland
Dear Deniz,
Thank you very much for taking the time to review us, we are glad to hear that you were happy with our services!
Warm regards,
The Customer Care Team
Great service and clear processes/instructions to follow
The collection process worked very well and without any issues. Instructions given were pretty simple and clear. Excellent customer care service (email, phone).
July 11, 2018
Unprompted review
Reply from Future Health Biobank Switzerland
Dear Cosimo,
Thank you for your lovely review, we are happy to hear you liked our Customer Care Service.
Best regards,
The Customer Care Team
Great Team
Fast, no complicated, easy to communicate staff! So far very satisfied.
July 11, 2018
Unprompted review
Reply from Future Health Biobank Switzerland
Dear Andre,
Thank you for reviewing us, we are glad to read you were very satisfied with our service!
Kindest regards,
The costumer Care Team
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