FutureSchool Reviews 

6
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TrustScore 2.5 out of 5

2.4

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2.4

Poor

TrustScore 2.5 out of 5

6 reviews

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2.4

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(6)

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Rated 1 out of 5 stars

O contacted CEO I believe her name name…

I contacted CEO I believe her name name is Tea through LinkedIn. I showed my interest and then she provided an email to get more information regarding the curriculum. However the email seems incorrect. I decided to contact her through LinkedIn and I said the email must have been wrong. Guess what happened NOTHING and after a while she blocked me in LinkedIn. How on Earth you can run business with this unprofessional attitude. I am speechless. On top of that I watched her YouTube video where she tries so hard to promote her FutureScool curriculum. Guess what I witnessed while watching that her
pronunciation is atrocious and full of mistake. Let alone her attitude on LinkedIn. Good luck to her anyway.

September 7, 2024
Unprompted review
Rated 2 out of 5 stars

has problems with recording progress

Lessons themselves are pretty good. However, the marketing implies that there is a tutor, which there is not. it is just lessons.
It also says there is a curriculum for each country - this is not the case. It is one set of lessons, from Australia, which is adapted into levels equivalent to every other country. So there are not country specific lessons.
The biggest problem is that you will get lesson progress disappearing and customer support just gives the "try clearing your browser cache" answer for any and every problem you have (there are many). This is not the problem - the problem is that their own database does not track progress properly.
If they spent some effort developing an app for tablets that worked properly it would be worthwhile.

September 24, 2020
Unprompted review
Rated 2 out of 5 stars

Poor customer service

The lessons are good, if you're actually able to get into them. My son has not been able to access the lessons for 10 days. Customer service has not provided any guidance with this issue and they have been contacted by myself, as well as, my son. It's a shame....

April 20, 2020
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience! Tried English course, found many mistakes in it. Contacted with company. No reply. Stopped monthly fees - anyway they deduct from account. No reply. No explanation. No excuses. NO money back!!!! DO NOT TRUST TO THIS COMPANY!!!!

May 12, 2019
Unprompted review
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Reply from FutureSchool

Hi there, We take very seriously any experience that is not satisfactory for a customer. We action any cancellation and or refund normally within 48 hours of receiving such a request, so we are extremely disappointed to hear of your experience. A problem with TrustPilot is that we have no idea who you are, so are unable to make contact with you. However, I am very keen to resolve whatever issues you may have, so can I ask you to email me directly at manager@futureschool.com and I will look into this for you as quickly as possible. Thanks.

Rated 4 out of 5 stars

English Capital letter and Nouns

It was very good

May 22, 2016
Unprompted review
FutureSchool logo

Reply from FutureSchool

Thank you so much for leaving a review for other customers. We're glad you found this aspect useful, and hope you enjoy the rest of the programme.

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