Fuuse Reviews 38

Despite diligently following comissioning instructions and spending over half a day on this, unable to get multiple chargers online. No contact numbers available and email promises a 3 day response time, wow.

Not good enough. Unless resolved quickly I'll go elsewhere.

Two failed charging attempts, both of which pre-authorized £40 from my account which still hasn't been removed 7 days later.

Emailed support but, like other reviewers it seems, received a reply very quickly deferring blame to the bank, completely missing the point of my complaint.

It's hard to imagine any other retail transaction scenario where it would be acceptable to take £40 from a customer at the point of sale, before having certainty that you can supply the product.

Due to the horrendously fragmented nature of UK EV charging at present, I have nine charging apps on my phone, which all use the same bank details. I have never before experienced any of them holding pre-authorization for failed sessions, at all, let alone for a matter of days.

The bottom line is that a conscious decision has been made in the design of the process, to hold funds *before* charging is initiated. That is not the fault of the bank. You could hold upon completion of negotiation with the vehicle, or even after delivering the first few watts of charge, to prove the session is active. That might be a prudent, customer-focused approach if, as you say, you are at the mercy of the banks' timescales for removing pre-authorizations.

So frustrating to use… absolutely hit and miss as to whether it works or not to initiate and then maintain a charging session. Feels completely unreliable.

What a waste of time. - tried to charge at Sofitel T5. Paid via the QAR code , charged for 30 Mins. Then it stopped.
Tried again on different Fuuse Charger. No connection. Tried again different Credit Card and different Charger unable to connect with Bank.
Spoke to the Hotel they said nobody uses them anymore. Too unreliable.

100mls from home in remote area with 20ml range. Start charging (Saturday) & kill 3hrs in the village. Despite taking £40 & showing all ‘green lights’, transpires when I get back I’ve had no charge. I return next morning (down to 10mls). 3 times I connect (£40 charge established each time) but 5mins later am disconnected. I’ve now paid 2 full days parking (£10) and cannot risk driving anywhere else. Ring the Lancaster ‘Service number’ provided on sign & get the most unhelpful, lazy sounding individual. Twice I ask ‘can you hear me?’. ‘Yeh’ comes the mumbled reply. Suggests I go to a nearby hotel to charge instead as ‘I cant help you’. What a waste of time this guy is. Offers no suggestions other than suggesting my car is faulty. He can see multiple failed attempts & I tell him the card reader is not connecting either. Then hangs up on me as he doesn’t like criticism or my ‘incredulous’ question as to whether they will cover my £10 parking costs if I chance my arm using range to get to a hotel. To my good fortune another electric car driver happens upon me and helps me in the way Fuuse cannot. Tells me the app is crap, that the card reader does not work and gives me a workaround to get it to work (remove the app & set up as a new customer without using Apple Pay). How does he know this yet Fuuse dont?? Because they are crap is why. After 2 days of trying, a complete stranger helps me far more than Fuuse could / would. Last time I use these cowboys - check out the other reviews! They clearly dont care so I’d steer clear if you dont want to be abandoned 100mls from home. Steve

Took £40 from our account, the charging failed. Still waiting for the refund, that was over 4 weeks ago. Numerous emails, “we’ll chase the finance department”.
UPDATE - comprehensive email received from CEO detailing companies concerns around these banking practices and what they are doing about it. Money received back finally

Fuuse, what is going on?! It’s bad enough having to rely on a good internet signal to be able to connect (something my town struggles with at the exact points that they seem to want to put all of their chargers) but now the app won’t connect to ANY charger (even when I’m on local WiFi) with an error message saying ‘something went wrong’ This has been happening for days. I ring them, they don’t answer, I email, they email back a day later asking for a load of phone details which they seemingly then do nothing with. I’m not able to have a charger at my home so I genuinely rely on these to run my car every day. Sort it out!

I don’t normally write reviews but had such a stressful time being unable to initiate charging through the app on 2 different chargers. Very slow customer support via email and when they did give me a telephone number it was the wrong one! Which they apologised for but they never attempted to call me in spite of me asking twice. Things continued politely via email but they seemed clueless really as to why it wouldn’t work and in the end after 24 hours I gave up.

Can you give them 0. Avoid this company like the plague. I've been transferred to them from ICS and still havent been able to charge my car since. Customer 'Success' Team is an absolute embarrassment. Basically it's pointless emails, pointing you to guides and FAQ's. The usual, no phone numbers and no callbacks. The latest is sending me back to ICS for them to deal with (who have been engaged all afternoon), so a ticket is raised.

Absolutely dreadful experience tried to charge my car first time with them. Installed the app but the app did not let me in while the company took59 euro from my acc but car did not charged There was a car park assistant there and he told me that the charger I was parked at is not working but still taking the payment!!! I will never ever tried this again and I will request money back !!!

Avoid these chargers and this company!

Wish there was a no star option!

It took £65 from my bank account and then the charger failed to start. With other EV chargers the frozen funds are released within minutes. Not with this company. Hours later the situations was the same.

There is no option to call them. You can only email. The response I got was that it would take two weeks to get my £65 back and that it was co trolled by the bank and was the same with all EV charge companies. Utter nonsense!

I wonder how many other folks have been caught by these con merchants!

If I do t get it back immediately on tue 14th day they'll get a County Court claim issued on CCBC the following day.

Avoid!

Absolutely dreadful! downloaded the app and it fisstly could not locate the charger and then it refused toi take payment and kept saying that something has gone wrong. Terrible terrible app and system. Avoid at all costs

Great - when it works. The app has a habit of randomly not letting me log on with a "There was a problem" message (with no explanation).

This time round it took more than just uninstalling/reinstalling the app, I had to completely delete all traces of it first and start from scratch.

My employer offers cheap charging at the office, so when it works, it's great.

Dreadful experience setting up our chargers. We have ICS chargers which were administered by Charge Assist up untill recently. For some reason ICS have switched to Fuuse.

We are being told it's a "development issue with Android users being affected. Now I would buy that if was not for the fact I could connect on both outlets on one of our posts no issues.

Also the Admin Portal keeps telling me to re enter our address and other information when it was all in place.

Next having to go through another company to manage payments is clunky. And again the sign up process was like pulling teeth.

You really need to get your act together fast or you won't have a business.

Kudo to Charge Assist. Less issues I'm 4 years than 2 weeks with Fuuse.

Had an account and used a charger a few times, zero issues. Then it started saying "something went wrong" when I tried to pay, had to use a different card for some reason despite it having money on it. Now I'm stranded because for some reason, Fuuse logged me out of my account and every time I put my email in, it says "something went wrong". Called the number on the charger, they said there's nothing they can do but arrange a call back. I got a call back, it flashed up on my screen for 1 second before they hung up. Didn't even get the chance to pick up. Tried 3 different networks, 4 different emails and deleted the app and installed again, I always get "something went wrong". No option to create account, or reset password, nothing. God knows what I'm going to do now, I'm completely stuck. Never had this issue with BP Pulse, its just super expensive.

I'm staying at Potters 5 lakes, a long journey to get here, but thought great, they have chargers in the car park...big big mistake...HUGE. The charger stops every 20 mins, with a £40 connection fee. (you eventually get it back) but with so many stops starts they have debited over £400 from my account. I even tried the app...more money taken! Absolute joke of a service! Does this happen at a petrol pump. EV CHARGING COMPANIES SHOULD BE REGULATED TO STOP THIS NONSENSE! AVOID!!!

Poor Vodafone coverage meant the one message I saw repeatedly was 'something went wrong. Please try again. ' I am not exaggerating when I say that I saw this well over fifty time on one occasion. The cost was higher than any others in the area, and it took me up to an hour to get the app to work. I note that the positive reviews all seem to come from site owners, the negative ones from their customers.

Unable to use app. Latest IOS and when trying to put password in just freezes. Hopeless.

App is abysmal, and you're forced to use it. Can't get card approved as have to switch screens, but doing this restarts the app - if they can't get these basics right theres not much hope! Even when we did manage to get the payment through, the app just stuck on a loading screen. Way to put people off electric cars Fuuse.

Complete joke of an EV public charging point provider. At the unit but it won't connect and no way to call Fuuse for assistance. All we're given is an email address, so I sent one via my mobile and despite an immediate auto response, nothing. After 10 minutes I gave up and thankfully found another public charging station not too far away. More than an hour later and once I'd got home, Fuuse finally responded, supplying a phone number to call them on. Pointless!